We went looking for a new TV and theatre system, visited a number of retailers, one of which was hardly normal customer service, near 10 minutes with out one sales person asking if we needed assistance. So we walked out.
We then walked into JBHifi Capalaba. On walking in we received a smile and welcome from the security guard. Then walked towards the home theatre on approach was welcomed by two more associates one of whom was Shane, this bloke was outstanding in his customer service, very knowledgeable of all the products we questioned and at no stage bagged any one product against the other, purely explained the benefit of each item whilst really taking the time to listen to our question's.
$2.5k over our initial budget range, but feel extremely satisfied in the additional spend purely on the time taken to explain. One of the best customer service experience I have had. read more