Jazushi, I really want to love you. From the outset, it seems like a perfect match. Japanese fusion? Live jazz every night? Deep fried Camembert tempura with sweet miso dipping sauce? Super fresh and delicious sashimi and sushi? Green tea creme brulee? Cute and playful illustrations of cats and music on the bathroom walls? Theoretically I would have no reason to ever leave.
Let's get this out of the way. Your food is amazing and the jazz musicians who play there are amazing. I have yet to eat anything substandard from you.
But your service is awful.
I don't ask for much. I'm not a fussy diner. I don't ask for substitutions or off menu items or need you to accommodate any dietary requirements. Just give me menus and take my orders promptly, refill my water glass at regular intervals, that's all I ask.
The first time, I was there with a friend on a weeknight at 6 pm when you opened. The place was only half filled and the ambience was pleasant. You courted us with decent service and we only needed to ask for refills once. You brought our bill over promptly when we asked for it and overall it was a nice night out.
I decided to come back with my husband some weeks later. Despite the front room being totally empty, you insisted on seating us in the back room which feels like a cafeteria. That in itself wasn't a big deal, I understand if you have a big party coming in for an event. But you then proceeded to never come over to check on us, not even to take our food orders. I had to run out to the front, spend 5 minutes to flag down a waiter before they would come and take our orders. After we were done with our mains, I wanted to get my husband to try your delicious desserts but once again, we were totally ignored and I had to go out front to ask for the dessert menu myself. After no one coming to check on us yet again for another 15 mins, we had to leave for our show and decided to pay out front instead of waiting for you to bring the bill because had we done so, undoubtedly we would have missed the show. Lo and behold, by the time we left, the front room was STILL empty, with your large party nowhere in sight. What were your staff so busy with, that they couldn't spare any time to check on the 3 tables you had seated in the back?
I'll never know, but everyone always deserves a second chance. Last night, we decided to give you that. We deliberately came late in the evening, in order to avoid the early dinner rush. You seated us in the front which was good. The menus came next, but no sign of water glasses, a mixed start. 15 mins, I had to flag down a waiter to take our order - a red flag, but you did actually have a large birthday party happening so it was understandable that your staff were working hard and busy and might not have noticed. Soon after our food came, the large party left and took their raucous conversation with them and I breathed a sigh of relief, looking forward to more attentive service in a quieter restaurant where I can actually listen to the live music.
At one point, all five tables in the front now clearly done with mains and waiting for their plates to be cleared. Two large parties had left from the back room. Yet your 4 staff on the floor were busy chatting to each other at the cash register, setting tables and generally avoiding eye contact with your guests. No one came to clear our plates or offer a dessert menu until 20 mins after we were done and we had stacked our own dirty plates out of desperation to signal our doneness and attempt to attract some attention.
When you gave us the dessert menu at last, I genuinely thought that we could end the night on a good note. But like a terrible, unhealthy relationship, I kept making excuses for you all night and you'd never change. After yet another long 20 mins of being utterly ignored, we decided that you simply didn't deserve any more of our money or time. We waited patiently for someone to process our bill at the cash register and left to go elsewhere for dessert.
From now, I won't be recommending you to friends stopping by in town. And when I am debating where to go out for dinner, you will be at the bottom of the list. read more