The agent at JayWay Travel, Melita, was extremely helpful and knowledgeable. Could not have asked for better service or information in booking our trip to Italy. read more

What went well... everything. From the beginning Rose was amazing and when Lorenza took over she too was wonderful. During our trip, our party of 4 got food poisoning and the agents immediately jumped into action and made the necessary changes to our itinerary. We highly recommend JayWay. read more

We just got back (12/13/25) from 12 day Christmas markets tour in Prague, Vienna, and Budapest. JayWay did a great job of picking hotels for us, all 3 were very good. They also provided us with 6 private drivers to get us to and from airports and train stations. This was VERY helpful, making our transfers completely seamless and relaxed. They have a local representative in Prague who checked in with us every few days, and came to our hotel twice to make certain that all of the tours were scheduled to our liking. read more

Jayway Travel was the perfect option when planning our Spain trip. They literally took care of EVERYTHING from hotel excursions transportation & local guide to communicate with during trip if ever in need. It was nice to have them recommend options based on our budget & handle everything to put in place. JayWay is the way to go when planning your European travel read more

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Used Jay Way twice years ago. Since then we've used others and never been satisfied. Jay Way was the best travel experience my husband and I ever had! We will definitely be returning to Jay Way! read more

ROME, VENICE, SPLIT, DUBROVNIK, SARAJEVO, BELGRADE, SOFIA. My husband and I traveled to southeastern Europe with Jay Way this summer. We were on a cruise that finished in Civitavecchia located 90 minutes outside Rome, where we were first met and driven to the Rome train depot from where we traveled to Venice. Then we flew back to Rome, caught a plane to Split, a ferry from Split to Dubrovnik, an automobile from there to Sarajevo and auto from there to Belgrade and then auto to Sofia, where our trip ended. Most importantly, all the guides and drivers were prompt, always polite and cordial, dependable and knowledgeable, especially the girl Hanan in Sarajevo and the gentleman in Belgrade, who gave us a fantastic car tour around Belgrade with stops, who also drove us to Sofia, with stops along the way. Some of the drives were quite long, through mountains, and these drivers were heroes, especially from Sarajevo to Belgrade, Iviza. . LUGGAGE ISSUE. At first we had planned to visit Slovenia from Venice and go from there to Ljubljana, Zagreb, thence to Split. However, given the dearth of reliable train transport, the agency determined it would be advisable for us to go from Venice by plane to Split. We thought that was ok but didn't look into it closely, and I don't know if Jay way did inform us at decision point that we'd have to fly back to Rome from Venice and then transfer to Croatia airlines in Rome, to get to Split. This resulted in the loss of our luggage. Eventually it was recovered in Split. However, with more initiative by personnel, it could have been picked up much earlier than it was finally delivered to our hotel. EXTRA EXCURSION ISSUE. In Dubrovnik we had scheduled an extra day. We looked for some excursion and the only one offered was an auto trip. Later we discovered a ferry excursion from the seafront in Dubrovnik to the historic town of Cavtat. It was a perfect excursion for that afternoon, but the guide didn't mention it. This company has an online list of excursions and activities in every place you visit, but it's not always easy for phone users to check the list when things come up. I don't know if Cavtat is on that list for activities around Dubrovnik. The ferries are inexpensive and apparently connected to Dubrovnik, not to any travel agency. Also, the agent could have told us the old city is 5 minutes from our hotel by bus #4, which saved taxi money. THE VENICE TRAIN DEPOT. We were not familiar with the way one boards the trains in Venice. There was a desk with English speaking help but someone did tell us we only needed to watch a certain monitor with the trains listed there, to find the one going to Venice by a certain number on our itinerary. It didn't come up on time. Then a gateway was listed and a queue formed at that gateway to pass through inspection showing the train on our phones and passport. This depot is huge, has restaurants up escalators if one has time. There were three different law enforcement agency police patrolling. HOTELS. The morning walking guide trip for each stop was very good. The hotels were clean, and each one unique. The Venice hotel was near the St. Mark square and restaurants. Split was next to Diocletian's palace and a block from the sea. Sarajevo was near the main bazaar streets and next to streets lined with crowded outdoor bars. Belgrade was in a small tourist area with different live competing music at each door and just two blocks from the city's downtown walking area, the National Museum and the National theatre. read more

Our family heading to prague//salzburg/vienna and budapest-fantastic vacation - Love Jay Way Went for christmas markets with older teens and loved entire trip Kristina from Jay Way met up in budapest - so wonderful the private tours were amazing! All transfers were on time and just enough to do but have down time too - Stay at Agnes Residence in Prague!! Never planned to go to Prague or Budapest but loved them! read more

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If I could I would give 10 stars. The most complete, thorough, friendly, professional, available, caring travel organization I have ever been involved with. If we needed anything or anybody, they were immediately available... before and during our magnificent trip to Italy. Everything was perfectly planned and carried out. We had our personal concierge in Italy... always available. I will NEVER use another agency for my travel planning in Italy read more

WOW! We had an amazing experience with JayWay Travel in June 2022. JayWay Travel made our trip very relaxing and enjoyable. We did not have to worry about one thing! All arrangements were perfectly planned. The extra bonus of the local rep in each location was impressive! They provided recommendations, answered questions promptly and communicated very well. From the planning process through the entire trip we dealt with very professional travel agents and reps. Every tour guide, transfer driver, and excursion went off perfectly! There was only one cancellation due to weather, and the local rep in Greece fixed it very quickly and it was better than we could have imagined. I will definitely use JayWay travel again!! read more

One of the best decisions we have ever made was using JayWay for our honeymoon. They 100% planned and orchestrated a trip of a lifetime that we will never forget and that our family & friends are drooling over (even the ones who have been to the same places before!!!!). Kaylea, Simone and Maria were absolutely positively unbelievably amazing and worth every cent. We felt like celebrities for two weeks and the weeks/months leading up to the trip with their care, thoughtfullnes, and personalized tip-top service. THANK YOU!!! Will be recommending you to everyone we know!!!! read more

We LOVED Jay WAY.Timely responses, no pressure. Very helpful and clear choices as we planned. Then Andrea was there when we arrived with lovely gifts, patiently answering our questions and dealing with our jet lag! So reassuring. The staff member in Venice (maybe Daniella?) was there as soon as we arrived and ushered us to the water taxi. She was warm and friendly. Every step of the way was like clockwork and the drivers and guides were great. This is the only way to go for us now! read more

I have a credit with JayWay Travel (New Rochelle, NY). I sent JayWay an email on Aug 10, 2021 requesting a private tour package in Germany (guides, transportation & accommodation) for three days in September. Their response was to decline my request, indicating "Our packages have a 5 night minimum and we also only offer packages with hotels included." I could not find any documentation about JayWay's "5 night minimum" in any documentation that I received from them or in their published Terms and Conditions. I feel that the credit that JayWay Travel agreed to provide is a bait and switch strategy. read more

About 1 year ago my wife and I discussed going to Europe. After researching online different travel companies I decided on Jay Way travel. After I gave them the country's I wanted to visit and the time frame and budget they went to work. I dealt with Jared one of their local representatives who sent me a sample itinerary. From that itinerary I was able to pick the hotels, tours and anything else. I was also put in contact with our local representative in Prague.Martina agreed to meet us upon our arrival at the hotel. She also printed out any tickets or vouchers we needed. Lastly, we were provided a local cell phone with charger and her phone number was programmed into the phone. Throughout the trip if we had questions or wanted to change something we either called or emailed her. We always received a prompt return call or a quick return email. Since everything is planned in advance we only reached out to Martina a few times during our vacation. All tours and drivers were always on time or early. Jay Way Travel takes all the hassles out of traveling. I would not hesitate to recommend them or use them again. read more

We just returned from our trip to Croatia. Jayway and our rep Jarod made the entire experience perfect. They took the time to answer evevy question and handle every change without issue. Every detail happened as they planned, completely stress free. The local rep Andrea was the BEST! Answered every question quickly and her recommendations were spot on. Of my many overseas trips, this was the easiest, use Jayway without hesitation. read more

If you're looking for a top-of-the-food chain agency, specializing in Eastern Europe (Czech Rep., Slovakia, Austria, Poland, Hungary and the like), run, don't walk, to Kevin and his team. We booked a 15 day visit to Krakow, Budapest, Vienna and Prague, with hotels, introductory tours, transfers, folks to meet and greet us in each city...the whole shebang. Superb service, immediate, effective communication and courtesy beyond excellent. They'll work out the most advantageous itinerary, send you hotel selections/tours, etc. One could not do better than JayWay. And...they're not paying me for this review...honestly! read more