Daniel Frazier was my service advisor and did a great job. He explained what was wrong with my…read moretruck in a way I could understand. Everyone was friendly and helpful. I usually make my dad go because of how stressed I get at car dealerships, but it was not stressful at all. Will be back!

Do not buy a used car from them, very deceitful,bought a used 2020 Silverado, paid extra for a key…read morefob plan that if you lost your fob just call them and we'll get it replaced, wife calls to have it replaced and they said well you will need to have it towed to a dealership to have it programmed, well didn't know I would have to pay for a tow for another fob ! To add to that, drove it home, had a bad vibration took it back and transmission had to be replaced, s they had it for almost a month, and I had to ask for a loaner car they didn't offer one. I also had some window tinting done, they managed to get that taken care of while waiting for a new trand mission caused I paid for that, so I asked if they could fix a few scratches and maybe buff those spots out, basically the sales manager laughed and walked away, I will never buy another vehicle from them !!!!!!

Can't say enough nice things about my service writer, Elizabeth Combs. She was very thorough and…read moremade sure I had all my questions answered. She's an excellent company representative. The service on my vehicle was exactly as promised and delivered on time. I had to be out of town at the last minute and they worked me in. Thank you for great customer service.

Great people and a very nice dealership! They make you feel welcome and they truly appreciate…read moreyour business.

40k service with appointment. Also did cabin filter and changed out brake fluid. Service Advisor…read morekept me informed and everything went well. Did not take to long even with the extra work done

WORST DEALER EVER! We have been reviewing bad car deals professionally for over 17 years. A family…read morewas involved in a vehicle transaction with Eddy's Toyota November 2024, and has uncovered what appears to be major irregularities surrounding both their trade-in vehicle and their financial transaction paperwork. According to documents reviewed after the sale, the family's Toyota Prius does not appear anywhere on the final vehicle contract as a trade-in, despite the family allegedly surrendering possession of the vehicle during the transaction. Compounding the concerns, the contract also allegedly fails to reflect a separate $7,000 down payment made by the family toward the purchase. The family shared bank records clearly showing the payment was made. The situation became even more troubling after information surfaced suggesting the Prius may later have been sold in a private-party transaction for approximately $5,000, allegedly involving the dealership's finance manager. At the same time, approximately $6,400 in finance and backend products reportedly appeared within the transaction documents. The buyers, according to those familiar with the situation, faced significant language barriers and did not speak fluent English, raising additional concerns about whether the terms, products, and financial structure of the transaction were fully understood or properly disclosed. If confirmed, the circumstances could raise serious questions involving trade-in accounting, consumer disclosures, finance practices, and potential deceptive conduct.

Great experience at CarMax Wichita! We worked with Sales Consultant Vernon Nelson and he was kind…read moreand helpful throughout the entire process. We felt zero pressure from him, which was a stark contrast to another dealership we were working with who pressured us hard and had an attitude when we didn't buy on the spot. Vernon just wanted us to have the best car for us, regardless of whether or not that was from CarMax. They offered us a fair price on both the trade-in and the vehicle purchase itself as well, so no we'd have no hesitations recommending them to others.

looked at car and it had been discounted, once it arrived, from other location, the discount was no…read morelonger there.

I talked to Brie about an oil change. I'm used to appointments. She said come to Express lane. So,…read morehere I am, in the waiting area. Worth the wait! There are snickerdoodles and white chocolate macadamia nut cookies today, fresh popped popcorn, coffee, soda fountain, big screen tv to watch, people to chat with. Meanwhile, I put my Forester in the bay for oil change. I'm sitting here enjoying the wait area amenities and waiting for them to finish so I can get out in nature and rack up more miles. I love the Forester. It handles well, it's quiet, it has a great back up system, Sirius XM on the radio, plenty of room for all the fun stuff when we travel. I never thought I would enjoy an SUV but I have been pleasantly surprised!

Avoid this place! I always have to remind them I'm on the service plan so they won't charge me…read moremore. I pay for a service plan, I waste my time making appointments only to be in line behind 'express' service customers. It takes takes hours for oil changes...

The customer service was great Anna help me get into my new car she was very professional, she ever…read morecame to pick me up from my apartment

If there was a negative star, I would give it! My kids…read morebought a '24 van with 35k miles and the tranny went out after 3 days. NO ONE will respond to call texts...refusing to tow or pay for a tow to get it to service. won't give a loaner car or pay for rental. They are having to rent a vehicle out of their own pocket to get to work and fit 3 little kids! This whole situation is a disaster for them to be dealing with! Whatever you do, do not use these people or expect anything out of them, they are a terrible dealership!

As usual, oil change went fine…read more Thank you to staff for noticing the tire issue that was completely unsafe (3 tires with complete tire - tread separation) and working with us regarding this problem and assisting us in getting it resolved. We understand this is not usually something you deal with on a regular basis. Everyone was extremely helpful with an issue that was out of the norm! Appreciate all of you!

Absolutley defeated and let down by Don Hattan. We bought a 2018 VW Atlas a few months ago. We…read moreindicated at the time of purchase that the front emblem was cracked. They said it was cosmetic. It is was NOT cosmetic, 1 week later we had to have it fixed because it is actually the sensor for the cruise control that quit working. A week after it was fixed, I called back and told them there was a vibration when accelerating. I brought it back in and they told me the tires needed to be rotated and balanced. This did NOT fix the problem. I have been telling them since then something is wrong with the vehicle. 2 weeks ago the engine completely broke down and is needing replaced! The service department dropped the ball getting it to Eddy's VW in Wichita to get it fixed and we had to cancel out trip to Texas because they could not accommodate us with a vehicle similar in size to hold our family per the warranty. If they would've done their job my vehicle would've been fixed and back by the time we planned our trip. I will NEVER recommend Don Hattan, not because of the sales department but because of the service department. Jill Hattan prides herself on their 120-point inspection but our car and the temporary loaner that was given to us by the sales department are trash. The loaner has issues and was on the lot to be sold. I have also been treated like an idiot because I was a women which is crazy to me since Jill Hattan has ladies' day. It is all a joke!

Customer Service was Great! People are friendly and very knowledgeable. Edwin in the Service…read moreDepartment did his job very well and did what it took to get our car serviced and transmission replaced. I highly Recommend Donovan's GMC Wichita Kansas.

Oil change in under an hour on my XT5. Comfortable lounge…read more Cold water. Friendly. A little hard to find. Better next time. My XT5 came from Donovan's in 2018. They don't sell Cadillacs any more. Service was great.

I have been buying vehicles from them for years for myself and my kids. They are a great…read moredealership! Justin and Jeremy in finance and Garry in sales...a great team! ...But...the lady that takes the payments, rude! Seems to hate her job every time we go in. Please get someone that knows what customer service is...after the sale is done!

No customer loyalty. Always wants more more on down paymeny.. we have bought 2 1/2 cars (still…read moremaking payments...and ahead on them) . Went in for a 4th vehicle. They ask for a ridiculous amount. We are done with them