We brought our cat in and she was diagnosed with kidney disease. A few years earlier, she had an…read moreinfection that could have been an early sign of kidney damage, but we weren't advised to monitor it or start her on a kidney-supportive diet. Looking back, it's hard not to wonder if earlier intervention could have slowed the progression and given her more time. But our doctor was great about keeping in touch and updating us every time we had to leave her for tests, which meant a lot during such a difficult time.

We're so grateful to Dr. Wooden and the amazing staff at Old Towne Animal Hospital. Their…read morecompassion, professionalism, and care for our rescue animals -- especially the abandoned and injured cats -- has meant the world to us. Thank you for being a trusted partner in our mission to save lives. - Animal Rescue League

I needed to get a same day appointment to look at my dog's paw. I called when they opened at 8…read moreand Blythe was super helpful in getting my on the Urgent Care list. Within 20 minutes I was called back and scheduled for 9AM! Both times I have come in I am escorted to a room with my pet within 2-3 minutes of arrival. No waiting around in the lobby like my old vet. Within 2-3 minutes a vet tech was there to start the process, today Blake got all the info logged and moved the process along quickly. Quick, but still with genuine care. Just a few minutes after that Dr. Wichman came in for the exam. She was great with my dog. All vets are expensive - full stop. That said, on both occasions where I have had an unexpected need to come in, they have provided options. They explain priorities and work with me to give my pet the best care I can afford. I really dreaded going to my old vet...hint sounds like bilvan borners. CH Pet Hospital is a breath of fresh air! I highly recommend their services and know that we have found a great new partner in our pets' healthcare.

Words can't express the amount of gratitude I have for the owners and employees here! They have…read morealways fit me in asap when my animals need help, I don't shop around anymore, I just call you. Thank you for everything you've done for my animals and me, we greatly appreciate you!

The very first time I took my cat to this vet, I could sense something was off. Not only was it 2…read moreor 3x the price of previous vets, but I couldn't sense the animal love as I usually do. .. Even though my baby, Cezar, wasn't due for blood work, I loved him so very much and had some extra money and just wanted to make sure everything was okay. Turned out he was a very healthy boy and I couldn't have ever imagined 2 months and 7000$ later, he would no longer be with me. I miss him every single day, and beat myself up over picking a different vet. Ive never left a yelp review, but if this will save the life of another precious baby, I will do it again and again. There are so many great vets in the area and it's not worth the risk. Xx

This was a great vet office years ago. I just took my dog in for a rabies shot and the staff was…read moretalking about me and my my family. They did not know I was in the office. Changing vets. Very unprofessional.

We have been bringing our dogs here for about 10 years after our favorite doctor left our old vet…read moreoffice. We have always felt grateful for the staff and the extra mile by all of the doctors we've seen over the years. When our baby girl had to have ankle surgery and needed weekly bandage changes for about two months, she grew a fan club there so that all the techs (including ones I had never met) would come to greet her by name and get excited to see her and wrote cute little love notes on her bandages. Several years later she still has techs that get excited to come see her and say hi when she's on the schedule and it makes me so happy to know she is loved when she is there. The reason I am now writing a review is because they worked so hard to get my girl healthy again when I thought I was about to lose her forever with a new diabetes diagnosis and how seriously sick she got. They went out of their way to try and find the most reasonable priced hospital for us and when that wasn't possible, came up with a "hail mary" plan that got her the treatment she needed in a range we could afford. Again, I knew she was being loved on and in the best hands each day that I was scared having to leave her behind and so worried about when or if her condition was going to improve. Because of them, my princess is feeling much better and almost back to her spunky sassy self again and I will forever be grateful to them. Especially Dr. Herman, Dr. Julian, Regina, Courtney, and all the others up front and behind the scenes whose names I don't know but who I know care about my babies and work hard to keep them healthy.

I would avoid this VCA, new patient, unaware of 24 hr lead for RX, calling on a Friday morning at…read more8AM before the office being closed for two days. Receptionist would not help, would not do a thing to expedite to person that fills RX and was absolutely indignant. The front desk is the front line of a practice and this is not a way to maintain relationships, poor business practices. When asked to speak to a vet, was told my vet would be in next week and there was no vet there! Perhaps she forgot that I mentioned it was time sensitive. Problem solving for patients should be of the utmost importance. I doesn't matter what talent they might have in the back if the front desk refuses to listen and be helpful!

I am so thankful and grateful for Dr. Sidhu and the staff at Crossroads Animal Hospital. My 18 year…read moreold Chihuahua had something stuck in his mouth and it was an urgent situation. I called Crossroads and they had me bring him in right away, saving me an emergency visit to MarQueen. Dr Sidhu saw right away what the problem was and attempted to extract a large acorn shell imbedded over his tooth in the back of his mouth. It ultimately required that he be put under anesthesia which was risky due to his age. He has not been able to have any dental work for this very reason for the last few years. I knew when I left him there, that he may not be coming home. Dr Sidhu performed the "operation", extracted the shell, along with 9 infected teeth, gave him a full cleaning of the remaining teeth and he is good as new. He was sent home with some meds and getting lots of rest. I know Dr Sidhu had a busy schedule today with several other dentals and I am forever grateful for the time he took to not only squeeze Buster in, but to perform all that was necessary and safely put him under anesthesia. The cost for all of this was beyond reasonable. I couldn't believe it. I'm so happy to have Crossroads with Dr Sidhu and Dr Sullivan and their fantastic staff.

This is one of the best bet experiences in the five years I have. Had my dog. They were fully…read moretransparent , friendly, and honest when giving options with the costs.

We broight our two kitties and two bunnies here for 3 years until we moved to another state. They…read morehave always been very knowledgeable, communicative, and helpful and taken very good care of our babies.

The staff is so friendly and our vet has been great with our rats. One of only a few veterinarians…read morein our community that will work with rats, but they are the best!

Dr. Bindra and his team are extremely compassionate, kind, and knowledgeable. All 3 of my kitties…read morehave been seen here but this review is especially for my most recent contacts with them for my sweet boy who I just had to put down. Dr. Bindra helped me for months with comfort care meds and offered many consultations when I needed to check in or ask questions. Then the inevitable came. I've never put a pet down before and they made the experience as respectful, peaceful, and calm as it could possibly be. Dr. Bindra is so loving and kind towards animals and truly understands the bond humans have with their fur babies. I am forever grateful to him and the rest of the team. Thank you for helping me send Jorge across the Rainbow Bridge with as much love and compassion as possible.

I had been consistently disappointed by the VCM vet on Folsom Blvd two blocks from my house, so I…read moredecided to try Gold River Pet Hospital (GRPH). While I've only had two experiences with them so far, I have been impressed none the less. When you come to GRPH you get seen fairly quickly, and one thing I like is that they actually take time to check various things that VCM apparently can't be bothered to check. For example, breathing and heart rate. GRPH is more communicative about what they discover and what they propose. Also, they are quite honest when discussing dental issues and where you might need to go for more advanced dental analysis and care. The ONLY thing I don't like is that their exam rooms smell like old dirty mop water. I don't know if it's just the old building, or because they don't want to use any kind of bleach or sanitizer on the floors for animal safety. I just find that odor quite nauseating so I wish they could figure out how to get that one thing under control. If not for that, I would give 5 stars based on my recent visits.

Friendly neighborhood veterinarian with great staff and vets that truly care about your family…read morepets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet.

Nobody is perfect but Mercy Pet Hospital Fair Oaks is pretty close. To be open and honest, the only…read moreissues I've ever had were when there was a visiting vet who was not part of the Fair Oaks team. Even then, permanent staff always followed up with me. The entire team at Fair Oaks cares deeply about all animals and their owners. The vets are knowledgeable and patient and take time to explain things and help owners work through difficult decisions. They have supported end of life care and release for two of my pets. Dr. Lennon worked with me to help me make the best choice for my 18 year old cat when I wasn't sure if I was doing the right thing for her. My primary vets are Lennon, Kian, Linnet, and Woodson. All fantastic. Claudia at the front desk is a gem. Emily the vet tech is amazing. They all are. This is one of the most compassionate teams I've ever encountered. I am a terrible patient mom, when my pets are sick I become anxious aaaand often short and frustrated. I try not to, but it happens and the team still supports me and helps me get through it. In terms of pricing, I have found it to be very reasonable. They recently modified their dental and care plan options to make treatment more affordable and manageable. Estimates are always provided prior to treatment so you know what to plan for. Discounted pricing for cash payments, and they are speedy when providing information to insurance companies. When I can afford it I absolutely buy the team coffee for vet tech day (the WHOLE team) because they deserve it. I often hear people complain about the cost of vet care. I don't think folks understand the base costs of operating an animal hospital, from paying employees a livable wage (do you want the people caring for your animals having a chip on their shoulder because they can't afford rent?), insurance for the business, equipment and materials for lab, X-Ray, surgery, etc. etc., the cost of leasing the property and more than I'll list. It's incredibly expensive. Mercy Pet Hospital does its absolute best to keep costs down. I don't trust anyone else with my fur babies. If you have had a different experience with Mercy Pet Hospital Fair Oaks, I would give them a second chance.

Had a phenomenal experience here. Everyone is SO friendly and you can tell they love animals. This…read morewas my kitten's first vet experience and they were so sweet with him. To help him get comfortable they gave him treats and after his appointment, they even sent him home with a little blue mouse which is now his favorite toy! Can't wait to bring him in again and I think he'll be happy to go again too. I'm already making plans to bring in his older sister.

New client experience : Two thumbs Down…read more I was interested in visiting this office because of the free first consultation & my annual responsibility, to pick up a year's worth of flea and tick medication (Bravecto or a prescription from chewy). I MENTIONED THIS CLEARLY TO EVERYONE I SPOKE TO. - Initial nurse was a total sweetheart, young and full of spirit - Doctor walked in jittery and sped up like she was trying to calm down from running - Speaking to me that way was super uncomfortable & condescending. When Doctor Susana Marshall DVM asked me about all the ways i was taking preventative measures for my pup, I knew that she had not reviewed any of the information that was gathered by her nurse receptionist on top of the eight years worth of health certifications and documents i brought in correct order since 2015. Up sold for 90% of my 15 minute visit on future vaccinations, future rehabilitation centers and given information I didn't ask about. My dog has been on heartworm preventative for eight years somehow I was charged $100 for a heartworm test that came back negative. After realizing i was charged $410 in the midst of everything happening so quickly I realized later, I left without the flea and tick medication. The only thing I came for. I called that day. No one answered. I called the next three days playing phone tag with this foul mouthed & disgusting attitude filled person named Joan. I told her I prefer to speak directly to the doctor not to waste time however Joan was confident she could help me. She couldn't infact help me & showed more interest in provoking a polite turbulence over the phone. Her energy is passive aggressive & instigative. She hung up on me without saying goodbye on our last chat which says a lot about a person's character, let alone a receptionist. I was calling to see if my second puppy was in danger from being around my first, since I wasn't told to keep them separated. But that one was infected? Overall, it was very cute to see his name on the welcome sign coming into the vet, but I would not recommend anyone supporting what's going on at this clinic. As I said on my last phone call with Joan, if I didn't hear from the doctor by the end of day, I would be opening a claim with my bank and that is exactly what I have done. They have 45 days to respond and I'm sure they will Not because they did the wrong thing and want to rectify - but because they want to avoid a negative chargeback score people! Businesses look really bad when they have chargebacks to banks so they will try to negotiate with you (the client) as if they didn't do anything wrong. They stand on very little morality and no humanitarian grounds. I will be filing for a full reimbursement. Ps. The eight years worth of medical records are completely out of order. Torn folder is destroyed and the receipts are Unstapled. It's going to take me a handful of hours to put everything back together.

Everyone is sooo nice and pleasant. Our girl is a 14 year old Havanese. The Vet and the Vettech…read morewere both very professional and very gentle with our girl, Bella.. Sincerely, Greg and Linda Kurtz

Very responsive. I thought Melody had a hot spot. Dr. Ravi correctly identified immediately as a…read moreruptured anal gland. I never realized Melody had this concern. She is an 8 yr old Chihuahua and never a health issue. The medication is working. I have noticed an improvement within 24 hrs. I am thankful. Thank you everyone for your responsiveness, care, concern and correct diagnosis. I am grateful. Melody is grateful too. All at a reasonable cost. My animals are holistic but sometimes the best of both worlds is necessary. Namaste