I wanted to support a local, small business and this review comes at the tail end of so much stress. I contracted in April 2024 and paid in full with delivery included. I was excited to get my chair reupholstered so didn't think twice. A few months passed with no update or reply and the window that we talked about lapsed. I messaged 2 different numbers that I had with no reply. In mid-June, I had to message on all social media platforms to get a response. I was told that there were setbacks which I understood so I waited again. The responses and updates stopped which made me nervous. I worried first if he was okay and what was going on. In September, I contacted the police because I was getting no response and advised him that I would be going to small claims court because I only wanted my chair back as this was at 5 months. He told me again that a lot had happened and he was now in Georgia. I would have accepted bad things happening as I understand completely, but he took my chair 2 hours North without advising me. I told him again I would be patient and he promised that my chair would be done 1 week prior to Christmas. I got zero communication and finally just asked for my chair back because this was ridiculous. He advised that it wasn't done still and that would be even more work which would cost more. I would not have minded paying more for necessary work last year, but seeing as I have waited for 10 months at this point - I was over it and it just felt like a cash grab. He gave me an address for pick up so now I had to drive an extra 4 hours total to pick up my chair. It was not in an area that i'm familiar with and was a dead end road which made me very nervous. I contacted the sheriff so we could have an escort and they did come which was nice, but I could tell he was bothered however as a woman in an unfamiliar area - I would rather be safe than sorry. I did get my chair, but it is in pieces - 10 months of waiting and it's half done...in pieces. I was livid and tried to keep my composure. It's disheartening when businesses have no accountability. I can understand personal and business setbacks - but when you can't do something - just advise so that the customer can make that decision. Now, i'm out a chair and $450. read more