Very disappointed in my experience. My husband purchased a necklace as a gift for me. He purchased it 60 days ago. It was similar to a necklace I already own, so I went in today to exchange it for something different. I had intended to add money and buy a ring to replace one I recently lost. Apparently, there is a 30 day exchange policy that neither I, nor my husband realized. Even though I was willing to purchase a more expensive item, the hauty sales woman said too late and refused to credit the necklace towards another item. This policy makes no sense- especially since a brand new necklace- it was clear I had not taken it out of the box - could easily be sold again AND i was willing to give them more money for another item. My husband had purchased a number of other items at the store for me in the past, but never again. Jared - you have lost our business. read more

My son went to Jareds to purchase a titanium Bulova watch ($900). He showed the saleswoman C the watch he wanted on his phone and she took watch code; she explained that they didn't have the one he wanted in stock but could order it. He only had cash and she explained it needed to be put into a gift card so that purchase could be made on website. The transaction was done and she said it would be here by Feb 19th and he could pick it up at the store then. (which was half hour from his house). As we walked to the car, he checked the order and realized she ordered the wrong watch AND put the order in his middle name. Saleswoman C could have shown him the watch before purchase was made to make sure it was the correct one and put the order in this correct name. Went back in and she cancelled the order but told him she couldn't give him back his money since it was on a gift card that he needed to call customer service. We sat in our car in the parking lot for 45 minutes, attempting to get a refund check, while finally being told that we needed to go to the store to have the saleswoman contact customer service so they could verify the information. Went back in the store and was finally noticed, (considering it was the third time we were in there) Explained the situation to saleswoman C and she immediately got the manager. No apologies or follow thru, put her coat on and left. The manager was very sorry (and very nice), connected with customer service and within 10 minutes the cash was back in our hands. This morning, my son received an email from customer service telling him he didn't need to go to the store but needed to get in touch with "Michael" whose order it was, so they could talk with him before giving a refund check. Just a mess, and very disappointed in the saleswoman and Jareds customer service. My son went to another reputable website, purchased the watch and it will be overnighted to his home within 2 days. You just lost our business. read more

I will NEVER step in this store again. I walked in to pick up my item from someone I've never seen before that told me she helped me before. So I gave them my name and she had to ask for the spelling - I have a really easy name - told them the story and told them I didn't want it and keep it. The woman explained they couldn't and suggested first I donate it to goodwill. Goodwill. So I asked her if there were diamonds in it. They are not huge and were not talking Rolex but it has diamonds in it. She said not in that "type", snotty, of watch. Then suggested again Goodwill or a family member... as I tucked my watch away she didn't even stick around to say goodbye but said it as she was walking off. Sadly, when she walked off to find it originally, she couldn't find it and a very bright long brown haired polite person who just completed a sale with a young man who is going to give his gift to his loved one right away, answered her. I was looking at a necklace I have been admiring for quite some time and that jeweler noticed I was looking at something. But, I was not offered to look at anything else or another watch by the woman helping me. I was just treated like a peasant. So, sorry you didn't get my $4,000.00 sale. I'm going to shop somewhere where my cash is respected - in hand or not! read more

Time and time again I am so impressed by this store and it's incredible staff. They are ALWAYS so willing to help. There's never dollar signs in their eyes. I can't tell you how many times we have come for a repair, or to change a length and they always find the least expensive solution, if not gratis. And if shopping for a gift, they are always so very helpful and courteous. Today, once again, they exceeded my expectations. I needed a new appraisal for a ring my Mom had left me. It was my lucky day. Even though I had been dreading doing anything with the ring because it brings up such painful feelings associated with losing my Mom, I somehow felt this urge, and a small voice telling me "just go, get it done already!" Not only did they clean and polish the ring, but the appraiser, who comes once a month was there! They were able to squeeze me in, and I didn't feel rushed or squeezed at all. The entire staff was so kind, considerate and caring. I will always go to this Jared for any jewelry needs! read more

Had a terrible experience today with Clarissa, she absolutely needs to work on her managerial skills! She spoke to me in such a dismissive & aggressive manner right from the start of our conversation without being compassionate at all that I was misinformed on the phone for the appointment I had made. Then proceeded to tell me "you just want to argue". Appalling customer service! Gerard and Jennifer are God sends and made things right!But unfortunately one star for Clarissa's incompetence. read more

Although Jared's pricing is pretty steep, we've never had any issue with the services provided at this location. My husband bought my engagement ring set here with insurance and I've been getting it inspected and cleaned religiously for about 3 years now. The re-rodium of the white gold is also included in that insurance coverage but I do have to leave it overnight if I want to that. We also purchased my husband's wedding band here and he loves the style. Since he works with his hands a lot, it gets scratched and the side brushing wears off but since it's also covered under insurance, he gets it looking like new whenever he wants! read more

Jared - The ring! - Jewelry Near Me - Lake Grove, New York

no problem selling you a piece but when it comes to holding up their end of the bargain they're useless. my husband purchased a bracelet for me and every single time I tried to wear it it snapped and had to be brought in for a repair. I've never been able to wear it for more than a few minutes. the quality was obviously garbage and the only fix they offered was to pay $80 and have pieces added to it. than Covid hit and they turned me away bc I didn't have an appointment (it's a 45 minute drive). finally get in to see them and they are only willing to fix it if I purchase a new bracelet and use pieces from it to add onto the original bracelet. I've been standing here watching 2 managers socialize while I wait for them to come speak to me. I expect they will still do nothing about it. they're policies are garbage and I will never purchase from them again. shop small, support small business, they care about their reputation. Jared is a scam. I said "how long am I supposed to wait for a manager?" He said "oh I wasn't aware you were waiting for a manager how can I help?" Seriously been watching this useless piece play on his phone for 20 minutes.. all of the sudden when they see I'm pissed both managers are ready to speak to me both proving to be 100% useless and rude. read more

Jared - Jewelry Near Me - Lake Grove, New York

My husband went to Jared to get me a "push present" for our second son. After he gave me this gorgeous ring he raved about the sales women Gloria and how helpful she was. Unfortunately the ring was to big and I had to go to the store to order me a smaller size; well Gloria did not disappoint! She was so kind sooo helpful and was able to exchange and order me a new one WITH the promotion they were running saving us some money! Her patience and knowledge was outstanding !! Highly recommend visiting Gloria!!! She was beyond helpful! read more

Clown show. Employees are so miserable, managers have no client service skills. They called me in telling me my order was ready. I drive over, they can't find my order. They re-submit the order, manager is dumbfounded when I ask him "how are you going to retain me as a client when now I see you are incompetent?" He has no answer. He promises to personally call me and expedite my order same day when the order arrives. He doesn't call me, he doesn't expedite. Corporate needs to get rid of these guys. It doesn't take a genius to work in sales, clearly. Go anywhere else. read more

My brother and I went here to look at engagement rings for my sister to be. We walked in to the store and were not even greeted. We proseeded to walk around and look at the engagement rings. after 20 minutes. I walk back around to the front counter and looked to ask some for help. A women who was by the register told me someone would be with me in a moment. 15 minutes later the 3 people who came in after me got help right away. At that point we just left. I will never walk back into this place again. These people have a major customer service issues. You can tell that they don't care. read more

Been in this particular store many times, ( as i come for warranty on the rings), this time Stephanie was helpful & got me information i needed & then fallowed up with call to be sure i received the message, yes everything takes time now, i have to send my wedding band for repair out ( as it have Leo diamonds )- but insurance we bought for 2 rungs - was very smart option . read more

I was guided with the best care of this wonderful staff when choosing an engagement ring. They were extremely knowledgeable and quick with their services. Miriam helped me when a sizing situation arose and assured me it would be taken care of with the utmost urgency. I had the ring exactly the way I asked and on time. They are an absolute treasure and I would recommend anyone who is looking for quality and quantity when looking for the perfect memory and gift for that special someone. read more

***AVOID AT ALL COSTS*** "he went to jared" = he got screwed This is an overpriced, sterilized building full of robots who essentially tow the corporate line, talk to you as though reading from a script, charge entirely too much for their products with no negotiating whatsoever, and lie through their teeth, making promises that turn out to be completely false. Purchased a wedding band for almost $1500 and was told this entitled me to $300 worth of credit towards another purchase...went back to put this towards a pair of diamond earrings for my fiancee & was told that my $300 credit was suddenly $100 because i wasn't spending enough on this purchase to "qualify" for a $300 credit, that i'd have to spend in excess of $900 to get that - never once was this mentioned by the salespeople when they sold me the ring, just told that i had a $300 credit - obviously only interested in making the commission, customer service means squat in this place read more

Here's the Scoop: Jared Jewelry Store is fabulous!! I enjoy looking through the displays of Pandora which is my favorite. The Sales people are helpful and greet you as you enter. Cold water, tea or coffee offered while you shop or wait for your jewelry cleaning. Le Vian has jewelry with chocolate diamonds they are gorgeous. I have my eye on a necklace and ring. Oh my, every time we come here I look at that display, of course after I've looked at the Pandora. Ha ha if you're in the area stop in and take a look. You can always purchase a "just because" piece for your honey or yourself. read more

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Shop elsewhere or become a victim of their marketing scam to collect your information in exchange for nothing. This unscrupulous company published an offer of $25 off your purchase of $99 or more available to customers who give up their email address, name, phone, street address. They mail you a coupon code. The coupon code arrives with a laundry list of products for which the coupon is void. Now they have your information and you don't have a usable coupon as just about everything is excluded. Their offer says nothing about restrictions, no fine print, no asterisk, no nothing. It was a simple and fair exchange - you give us your info and we'll give you $25 off. "Customer service chat" says I can "opt out" of the lists I'm now on. I shouldn't have to opt out. I wouldn't have OPTED IN if I knew beforehand that their offer was a SCAM or anything worth buying was excluded from the coupon. Shame on you Jared and shame on you for your failure to recognize that you screwed up and your failure to gain a potential customer. Everyone else take heed lest ye be ravaged by this company. Read the other reviews here before you take the perilous journey into one of these stores. read more

Jared - Jewelry Near Me - Lake Grove, New York

DO NOT USE THIS LOCATION. THEY ARE SO UNPROFESSIONAL I honestly don't even know where to start with this company. I have never written a bad review in my life but this is just absolutely ridiculous. My fiance' gave me my ring in June. Literally the week he gave it to me the band lost a stone. We brought it back to Jared the following week to ask them to fix it. They told us that because of the placement they would have to send it out to the vendor who made the ring in California and it would take three weeks to fix. Since I had just received the ring, I chose to wait a few months before sending it out. I went back in October to purchase a wedding band as well as send my engagement ring out to be fixed. Again they told me I would have it back in three weeks. One week later I went back to the store to pick up the new wedding band. I asked the woman if there was any updates on when I should come back for my engagement ring. She then told me that it was going to take at least 12 weeks to fix my ring and she doesn't know why they told me 3. When I left the store I was really upset and called to ask for clarification on when the ring would be ready. The manager told me he would call the vendor and ask them about the ring and would ask to put a rush order on the service. He told me he would call me back. He never gave me an accurate timeframe or bothered to call me back. I called back at the 4 week date to ask them about an update on my ring, now a week after it was originally supposed to be completed. They told me it had just been sent out and we were still not at the three week mark, when it had actually been 4 weeks since I dropped it off. I spoke to multiple people and no one could give me a timeframe on my ring or even seemed to care. They all had mixed stories on when the ring was actually shipped out and had no idea when it would be back. I spoke to the manager again, and he told me he would put my file on his desk and call me personally when the ring came back in- still no timeframe, but did tell me it wouldn't be 12 weeks. We are now 6 weeks since I dropped the ring off. I called again for an update. The man I spoke to was actually nice and told me again he would call the vendor for an update and they still do not have my ring. I asked him to just send it back as is if they didn't even start servicing it yet. At this point I am not going to have my ring for the holidays for family to see or for my engagement pictures. He again told me he would call me back. THEY DID NOT CALL ME BACK. Here we are 6 weeks later, no one has ever bothered to call me back. I still do not have my engagement ring to which I have only owned for 4 months. No one really seems to care when it will come in or to bothered to ask the vendor for an update. read more

Terrible customer service. Purchased a ring and within 2 months a stone fell out. Dropped it off to be fixed and realized they replaced the stones with ones that do not even match the color at all. Went back in to have repaired again- received a ticket from the manager for a date to pick up back up and when I got there it was not ready and there was zero apology or care at all that it wasn't ready. Was told they are just "very busy" and would call back in a few days to let me know when it's ready. A few days passed so I call and it was there ready to be picked up. And again when I got there to pick it up, the customer service was absolutely terrible. Would neverrr purchase anything from here again. read more

I had an AMAZING experience at Jared Jon Friday, September 21st, 2018. I went there to purchase some Pandora charms (they were having a special 'Buy 2 & Get 1 Free). Lauren O'Connell was my Jewelry Specialist & she was absolutely FANTASTIC. She was kind, professional, patience & so warm/welcoming. I left the store feeling like I made a new friend. I appreciated the GREAT service the EXCELLENT hospitality. Store # 2512 is officially my FAVORITE Jared location!!! This is an honest review for Jared jewelry store in Lake Grove & two of their team members: Lauren & Kevin. Words cannot describe how absolutely fantastic & awesome they were to me. They both took the time to answer all my questions. They were courteous & knowledge each & every time I addressed them. They made me feel valuable & appreciated. The kind of service I received on Sunday, June 23, 2019 was exemplary & excellent. I am 100% satisfied with my purchase & experience at Jared thanks to these two amazing individuals. read more

Very rude people working there!!! I've been going since the Jared outlet closed in Tanger. It's the only store around. I need to bring my jewelry there to be inspected. They are very short, can't be bothered and are very impatient They are over very priced! Beautiful stuff but the staff have ugly attitudes. read more

I will never step foot in this store again. Gerard, the manager and Jennifer, the assistant manager failed to provide even the most basic customer service when an order I placed was repeatedly delayed. Numerous promises of delivery dates that failed to materialize and promises to follow up closely and monitor my order proved over and over again to be untrue since I would call the store and find out they were either on vacation or not even working that day. Messages left at the store and numerous emails were consistently left unanswered. I finally canceled my order after waiting 4 1/2 months. I had to get the corporate office involved since I was incorrectly told by Gerard that I was not able to cancel this order. Jared Jewelers should be embarrassed by the poor representation offered by these two employees. I would give zero stars if I could. read more

Let Me Tell You! Well yesterday my Wife , Grandson,and Myself went to Jared's to pay am outstanding bill. They did the in side of the place over and did some job. I thought that it looked nice before but Let Me Tell You ,they did not hold back in the place .BEAUTIFUL! BEAUTIFUL ,and every time we go there we are treated like Royalty . I love going there and so does my Wife,because she walked out with some thing New,and Smile's . read more

Jared - Here sales people are friendly and helpful. I enjoy coming in to select jewelry for my wife - Jewelry Near Me - Lake Grove, New York

Disgustingly rude staff. I went in to get my ring size and take a look. We walked in, and a woman leaning on the counter yelled over, "can I help you?" then proceeded to laugh when I said we were looking at rings. I turned to her and said "I'm not sure what's so funny" and she quickly looked the other way. Needless to say my boyfriend quickly ushered me out lol read more

Very rude to my fiance, and that pissed me off. She wanted to come get her ring that she had cleaned there, and they said you might be able to tomorrow, and we told them we were getting married the day after tomorrow and they were like yea we'll see if we can get you in. What? K.... read more

Awful customer service. Nothing but attitudes and unprofessional. Both my husband and I were here and both had bad experiences. They can't even be bothered with a simple question. They don't care about your experience or you. It's like you work for them. Don't waste your time. read more

Walked in here to look at some men's wedding bands. Got said hello to at the door but then ignored for 25 minutes. No acknowledgement whatsoever. So unprofessional. It's too bad because we were prepared to spend money. Shame. read more

I really don't understand why this store has such poor reviews. My wife and I along with our 5 month old son visited the store because we had to get our wedding rings (that we got online) replaced because we did not have the right measurements. As we entered the store, we were warmly greeted by everyone. And the sales rep, Chris to immediate interest in helping us with our problem. We told him about the rings and before I could even finish my sentence, he already knew what to do. So he sat us down and asked us if a replacement was all we wanted as he was getting ready to punch in the return on his computer. But we had previously decided to browse for other, better rings particularly for the wife. Long story short, Chris was able to effectively show us the difference between the different metals and also had my wife fit each ring to see which one she would be most comfortable in. Of course he shows us even the expensive ones but being non-judgemental at the same time. We not there to drop over two grand for a ring. But it was fun trying out what could have been. Finally we select the rings and also get help with two other gifts for mom and dad. Chris was able to help us find beautiful pieces for our price range. He made it so simple. Chris is an awesome salesman and he shows warm interest with his customers. I am confident that all of Jared's staff are as competent as he is. read more

Just a warning this week I took my diamond ring left to me by my grandmother for repair. The shank needed to be fixed and the "jeweler" in the back gave it to the sales woman to give back to me because he couldn't fix it because it wasn't a diamond. I couldn't believe he said that especially since I had it appraised there last year. I left with my ring went right to another jewelry store and they are repairing it and it is 100% a diamond. Please be very cautious when taking your jewelry to Jared for repairs I will never trust them again. read more

Using Jared in Lake Grove was the worst experience I ever had. I used them to send my Custom Breitling super avenger in for service as for something internally stopped working. I had a 4 carat diamond bezel attached to it when I dropped it off. We agreed to a $9,000 appraisal. they sent it out on 12/4/2019. They told me I should hear from them with in a few weeks with an estimate to repair my watch. 4 weeks go by and I haven't heard anything. I decide to call them to check the status. They assure me that Breitling is backed up because of the holiday weeks and they haven't received anything. I call a week later, they tell me they will call and check on the status and call me tomorrow. THIS GOES ON FOR 3 WEEKS. After the 3rd week I finally talk to the store manager on 1/27/20. The store manager tells me the estimate just came in two days ago and was meaning to call me. As the estimate was too high I asked him to send me a copy of the invoice. He sends me a picture of the estimate via email. THE ESTIMATE WAS GIVEN ON 12/19/19 NOT THE WEEK OF THE 27TH. On the estimate Breitling wanted to remove my custom diamond bezel. I expressed my concern that I do not authorize Breitling to remove my bezel verbally, he agrees and puts in the work order approval. I then follow up with an email reiterating our conversation so there is some written correspondence between us regarding this watch repair, to which I get no reply. I get a phone call on 2/25/20 that my watch is ready for pick up. I go to pick up my watch to find my watch bezel is not on my watch and they actually replaced the whole case, I was livid. I then talked to a assistant store manager who apologizes up and down and tells me she will take care of it and fix the situation along with finding out where the disconnect was. She promises to call me in two days and hands me her card. Two days go by, then 5 then 7. I call her a week later and she's explains she called me on Friday but called my wife because that was the number on file. Thats weird because my wife and I have never shopped there before. Also on my receipts and email confirmations my phone number is clear as day on it, they clearly lied again. I let this all go because I just want my watch back. She explains theres nothing she can do. I tell her i'll be there to pick it up in a little bit. I pick it up and go my way. The lack of communication at this store location is horrendous. Im a project manager for a major construction company that works for corporate America, the state and federal government. If I was to have this work ethic I would not have a job. I should've known better. I now have to go get my watched fixed by my jeweler in the diamond district. I also have all emails and phone records if you choose not to believe me. read more

Jared - Jewelry Near Me - Lake Grove, New York

As an out of town visitor with no Jared in the area I currently reside I am given the option of taking my engagement and wedding band into Kay for an inspection and then mailed off to be rhodium plated which would leave me without my rings for about a month and a nervous wreck with my rings in the mail. So when I came to NY to visit family, a trip to Jared was a must. My journey to this store was a two hour drive, and the sales associate who assisted me was extremely helpful in looking up my ring information to include the specifications on my diamond to ensure my rings were properly inspected. Originally the ring would take over night to be rhodium plated, but they were able to offer me same day service so I could avoid having to make an additional trek back out to the store. The extra focus to customer service is why most of my additional pieces of jewelry come from Jared and I'm glad to see that this customer care continues at other stores. I was not in there to make a purchase and good quality customer service appears to be the main focus of the store. Thank you again for your helpful service and making me not have to worry about my rings in the mail! See you next time I'm in New York! read more

I bought earrings online that were to be delivered to the store for my mother for Christmas. They were not delivered to the store. The store staff doesn't know what I'm talking about. I called customer service and there was a 30 minute wait after which the representative hung up on me when I stated my issue. TAKE YOUR BUSINESS ELSEWHERE. read more

"I HATE THIS COMPANY and how they made my wife feel, when she realized that they had severely overcharged her on something that was supposed to be special. My advise, AVOID AT ALL COSTS!!!" I have to say, I am thoroughly offended by how this company treated my wife. I am a watch collector and currently, my cheapest watch is over $4000.00. Because of that, I don't wear any of my time pieces to work, for fear of damaging one of them. As an anniversary gift, my wife went to Jared The Galleria of Jewelry to find a nice watch that was affordable, so that I could wear one to work. They treated my wife well, which made her feel comfortable in spending $2200.00 on a watch that I could wear to work. I was so excited about my wife doing this for me, but was not happy about the price that she paid for the watch that was purchased. I did a quick check and found two other jewelers here on Long Island that sell the same watch for around $1400.00. I went to Jared The Galleria of Jewelry and waited for more than thirty minutes, before being able to talk with someone. I simply asked that they match the prices offered by the other two jewelers. I was given a song and dance reply about why they could not do it and that they do not match prices. So I asked for a refund and was also given the run around. the whole process took several hours and multiple visits. I HATE THIS COMPANY and how they made my wife feel, when she realized that they had severely overcharged her on something that was supposed to be special. My advise, AVOID AT ALL COSTS!!! read more

$150 to go down one half ring size is ridiculous. The woman that greeted us was rude and kept scoffing at us like it was a joke that two young people in jeans would dare walking into the place at all. She couldn't find the karat engraving on my ring which visibly annoyed her, and while she was looking she said something about it being platinum then scoffed like we wouldn't be able to afford platinum. She said it would be $150 because they'd have to rearrange/reset all of the stones to fit the new size, even though it would only be one half size smaller. It sounded like a BS scripted answer, and it didn't make sense in our case. Luckily Anthony & Co. in Hoover is doing it for $30. No "resetting" needed. Weird huh? Also, just wanna add that THEIR sales clerk was nice, helpful, and found the karat engraving on the side immediately with no assistance. read more

Bought from them on-line and even chatted with a representative while shopping on their site and that was great. I ordered the Friday before Christmas and received my package on time and it was wrapped perfectly. My family and I also celebrate "Three Kings" and I decided to go and purchase a charm for my mother at their store since everything went great on-line and that was a big NEGATIVE! I walked in and every rep was helping out a customer, which is fine. What bothered me was that no one greeted me when I walked in. So I just stand in the front waiting for about 5-10 minutes. Afterwards, I just started walking around for another 5-10 minutes. During this whole time NO ONE greeted me nor did someone apologize for the wait and advise me that someone will be with me as soon as possible. There was actually some people that came in and walked out. After a while I just stood by the Pandora section. There was a rep in that area helping another customer and even after he saw me multiple times, he failed to once again apologize for the wait. After another while, another customer walked in and was waiting for about 5 minutes before a rep asked him if he needed help and he said yes, he just wanted to pay a bill. As she was getting ready to assist him, he advised the rep that I have been waiting for awhile and that she should be assisting me first, but she decided that since I was purchasing something and that "would take awhile" she would instead take the guy paying the bill because it was "faster". I was so pissed! First, of all you don't choose which customer you help based on how fast the transaction is going to be especially if there is an already pissed off customer there that has been waiting for a very long time for some help. The guy paying the bill apologized for the reps reaction, which was nice of him even though he shouldn't have to. Finally, about a couple of minutes after that situation someone came to help me. Mind you, I already knew what I wanted before I even walked in. My transaction literally took no more than 3 minutes (no exaggeration). Therefore, I will NEVER be purchasing from this particular Jared location again. Now, this is just my opinion, I am pretty sure others have had better experiences there, but unfortunately I was not one of them. read more

Absolutely ridiculous. Wanted to buy a ring from them that they only offered in a size 7. The ring was 300 dollars and they tried to charge me an extra 150 to resize it to a 5! Really horrible customer service and outrageous prices. Never ever coming here again. Went to a local jeweler and got the same ring resized for 20 bucks. read more

I feel bad for the guy who wrote the first review. It definitely sounds like he had a bad experience. I, however, had a better experience. We went there to "look" a few times. The staff is friendly and I agree, they are sometimes robotic, but aren't all sales people? I have to say, that I was very lucky in dealing with one special sales woman. From my first purchase and still to this day, she has been attentive, warm and patient. We are not rich by any means and when making a decision about an expensive, important piece of jewelry such as an engagement ring, she was more like a friend, than a sales person. She was never pushy, very well spoken and obviously knew her stuff. It made the experience a wonderful one. We went back for our wedding rings and now I shop there for all of my jewelry. Most of my purchases that I've made come with the option for a service plan. I got it on every purchase that qualified and it was worth it. I've had repairs, re-sizing, and cleanings done all at no cost to me. We also opened a credit account for the larger purchases and it helped to have no interest for the first 3 and/or 6 months. We paid it off every time before the promotion ends, because the interest will be tacked on in the end if you don't pay it off on time. But I find that to be normal in retail. We get other coupons and promotions mailed to us. Sometimes we use them, other times not. I once got something in the mail that said if we buy this much of that, we get free tote bags. I bought an amazing, well priced ring for myself and got two beautiful pieces of what I call luggage for FREE. I get compliments on the ring all the time and use the bags often. There were a few reasons I didn't give 5 stars. The off-site customer service is horrible and they do have small print written everywhere. But if you're on top of your game like I am, when shopping, they can't getcha. There is also this one short, older, unfriendly lady that works there. I can't remember her name, but you'll know if she's helping you, or should I say, not helping. She's rude on the phone and in person and very impatient. I would also like to mention that they offer appraisals on site. I find that to be a bit biased and they will try to get you to have it done there. I took my jewelry to a third party for an appraisal and I'm glad I did. The appraiser made mention of how quality the stone was and that we did very well. He was not surprised to learn it came from Jared. Basically, it's nice to walk into a room full of diamonds, and have a staff recognize you and remember your name, when all you came there for that day, is to have your ring cleaned. I hope they continue to do good business so I can continue to dream about the jewels staring back at me when I visit. ahhhhh a girl can dream can't she? :) read more

Nice clean store, friendly staff. I was just in with family. they seemed to get fast service and pleased results.

Looking to buy a ring. Went to Jared. Big mistake. I was asked to sit in a room to wait for a diamond expert. After a 1/2 hour of being ignored, watching employees stand behind the counters I walked out. I wonder if I would have received the same treatment had I not been in my work clothes after working outside all day. They lost out on a big sale. read more

Thank you, thank you, thank you Jared and Gerrard ( store GM) for helping us select and choose a diamond bracelet of a lifetime for my wife's special birthday. Gerrard's patience, knowledge and incredible personality made the whole experience perfect. My wife and I have purchased very fine jewelry for many years and been the victim of jewelry retailers trying to represent certain pieces of jewelry to us as something it is not... this is NOT the case with Jared. Jared has been and will continue to be my first GO TO jewelry store for our jewelry needs. Jewelry is such a blind item for me and most consumers. In the case of Jewelry, having a strong corporate name such as Jared to back the product and service up is incredibly important to me an my investment. I have read some of the previous reviews with low star ratings and feel for those people that had a less than perfect experience. I know their experience was genuine. Being a retail executive myself, I would suggest that you not only let your review speak for itself, but call Jared and speak with Gerrard, the store GM, to enlighten him of your experience. He will listen and be reactive. It won't change what happened, but it will make a difference to you and for someone else should you choose to give them another chance. read more

So much potential, but... I've purchased my fiance's engagement ring here, wedding band, my wedding band, a pair of earrings all from this Jared location. Each time I've gone into the store I've had to wait at least over 10 minutes to be helped, even if they are not busy. Regardless, today's experience stuck out more.. I walked inside, there was one woman at the counter helping the ONE customer they had in the store. So I go to the counter and wait there (I was resizing my ring and getting my fiance's wedding band inspected); both ring boxes in hand so they know I'm a customer, and after about 5 minutes, the one worker tells me she apologizes, that someone will be with me shortly. As she tells me this, I notice one worker on another counter, maybe doing paperwork, not sure, but she should have come to help me. I also notice 3 OTHER employees in the back of the store, talking and what seemed to be like bull-shitting. So in total, there is one employee helping out the ONE customer in the store, and 3 other employees doing NOTHING but standing around and talking. As I was about to go on over and walk to those 3 employees, a woman in a lab coat comes up to me and asked if I was being helped. I told her no, and that it's been about 15 minutes and that there are 3 employees standing around talking out of their asses. She apologized and said that she will help me. So I didn't even have a jeweler help me, but a very kind woman who worked in the back room where they fix, clean and inspect the jewelry. She was extremely pleasant to deal with. All in all, the employees at this Jared location is what makes it horrible. Absolutely no customer service, at all. If this happens to me one more time, they will regret not helping me and will remember my face each and every time I walk in there. Treat your customers (new and returning) with respect and ask us if we need help instead of twittling your thumbs and talking out of your asses. Or being on your cell phones when you have a customer waiting to be helped. This location gets ONE STAR, but because of the nice woman who helped me out, she gets a star all to herself. read more

Not good as far as trading in Diamonds. I had a diamond ring appraisal for 17,000 and Jared wanted to give me 12,000 credit toward another ring. Give me a break, gold and diamonds did not go down in value, they went up in value, tremendously. Big retailer that rips people off. Stay away don't buy a diamond here, they will give you no trade in value what so ever. read more