I do not live in Claresholm but visit frequently and often drop into this store. Not only do they have women's clothing but the store also houses Elfords Menswear and they carry some shoes for both men & women.
They carry a real mix of fashion, obviously catering to the older, more conservative, retired residents of the town but they also have a surprisingly good selection of jeans and brands that appeal to the hip youngsters in town. Being in my 50's I guess I fall into a category somewhere in between. In past visits I've purchased some leggings and a jacket and most recently shopped for pants and shirts for my elderly father last January.
But what prompts me to post this review and to give this store 5 stars is the amazing service I received there yesterday. MY dad was recently moved to a care facility and needs a couple of pairs of pants. I popped in to see what was available and make a beeline for the sale rack, being on a bit of a budget on this shopping trip. There were a couple of pairs of Columbia pants in a Size 40, marked down to $25! Deal! But they looked big to me (my poor dad is wasting away) and I wondered if I shouldn't try the next size down, a 38. But what if they don't fit??
I have to travel an hour north to visit my dad and would be doing so the next day and returning a few days later so thought I would purchase the one pair of Size 38 and one pair of the 40's and if possible return what didn't fit. I approached the clerk and inquired about their return policy on sales items. "Final sale" she said politely so I explained my dilemma. "Take them on approval" she said. Huh? "Take both pairs and let him try them on and bring back whatever doesn't fit."
"I won't be back until Monday or Tuesday (4 days later)"
"No problem."
"Do you want a deposit?" Nope. "To record my credit card?" Nope. Just my name and telephone number. I couldn't even give her a local number as we have had the house telephone disconnected since my dad's move and I am the 1% of the population without a cell phone so I gave her my dad's neighbor's number.
The clerk bagged the pants, smiled and said "See you next week." AMAZING customer service! read more