I purchased a The Porter To-Go Mug by W&P Porter at The Marketmall location for a cost of $53 dollars. I poured hot water into the mug, but found that the mug was just way to hot to hold, it literally was burning my hands, at this point I determined that the mug was not usuable, so I decided to return to the store, where they refused me a refund or credit stating "It had been used". Well how else would you know whether or not this was a defective design, which it clearly is. I returned home a read several negative reviews with regards to this product and was extremely disappointed in this store and their policies a store credit would have been appreciated. Thus I am here to say they do not stand behind their customers. You would be best to steer clear of this store and shop elsewhere. I had contacted there customer service and received NO help, I also contacted the maker of this product and stated with due to so much negative feedback they should reconsider the design read more