Don't let the price tag and the fancy office fool you. This place is nothing but a fabricated money pit.
I went here on the advice of my new husband who hasn't had a lot of dental work done. He and his two sons went here. I was impressed with a beautiful office space. The hygienist did a great job. Unfortunately, I was suffering from some swelling and sensitivity in one of my back teeth. The gentleman dentist, I can never remember his name, developed an extensive plan, which involved getting one tooth pulled, two crowns, a filling AND an implant. Obviously, I went to get a second opinion. Come to find out that the dentist (Janet Mason's) had not only diagnosed the wrong tooth (it definitely didn't need to be pulled, nor did it need an implant) and the new dentist gave me antibiotics for the tooth that WAS actually infected... the other teeth were, get this, FINE.
I went back one more time to have my teeth cleaned which comes with an exam/check up. (What can I say, it's in network and it was close. And I knew if they gave me a big price tag again I would just go for a second opinion!) This was out of convenience as the other dentist is quite a drive. As I said, I liked the hygienist a lot at mason's) Unfortunately I had to see the gentleman again, who talked me into getting a crown that same day. (my insurance was ending in about six days.)
When I returned to get the crown seated, it was a fluorescent white. It stood out like a sore thumb. I had him redo it in a more natural color that blended with my teeth (??)
When I returned to finally get the crown, the guy was rushing around so much and in such a hurry to get my crown placed things that he ended up gluing the crown in the wrong place (angle!!) --as a result when he ground down the crown, in his big rush, he left an extremely sharp outer edge. Soooo, I had to return again-- again taking more time off from work mind you. Also, on the inside of the crown, near my tongue (?!), there is an overhang. The crown -- because it was placed lopsided and cemented in there was a gap. Again, he didn't place the crown in the right place when he seated it.
Fast forward, I went back and insisted on seeing " Janet Mason" . She kept trying to convince me this rotten crown was wonderful. Kept saying it was definitely (seated). My thinking is how could you tell with an overlap like that ( since then I get food trapped in there I'm disgusted :((( )
She /her office staff tried to make it difficult/impossible for me to reschedule saying that she couldn't do it after 1 o'clock. On "any day" mind you. I didn't want to see the dentist who had originally done the crown, of course.. This left me in a predicament as I was now going to have to take 'another' day off of work--just to have them fix "their mistake".
I will be filing a grievance in as many places as possible. This is ridiculous that now I have to pay for a new crown at another dentist. read more