1. Janet Maldonado, MD

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Burlingame, CA

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Janet Maldonado, MD

4.1 (35 reviews)
Closed • 9:00 am - 5:00 pm

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Ask the Community - Janet Maldonado, MD

Review Highlights - Janet Maldonado, MD

“Maldonado's for several years and I was quite upset when i read a couple of the other Yelp reviews.”

Mentioned in 25 reviews

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F. Landon Clark, M.D. MPH

F. Landon Clark, M.D. MPH

4.0(22 reviews)
0.0 mi

This review is about the practice, not the doctor, as the staff's repeated mistakes about…read moreappointments prevented my getting seen. Two months ago, on the recommendation of a dermatologist friend, I made an appointment to see Dr. Clark several weeks later. The day before the appointment, someone from the office called me to ask why I was being seen. That struck me as odd, but I told her the two things I wanted to be seen for. Then she informed me that the doctor only does skin cancer checks in certain time slots, and this was not one of them. She blamed the Sutter Health " call center" for the error. When I explained that I was clear as to why I made the appointment, she told me that he would not do the check I wanted and I'd have to reschedule. Frustrated and already inconvenienced, I rescheduled. I confirmed with the staffer the two reasons I wanted to be seen and that this new time a lot on December 15 would work for that. Yes, it would. Ok. Fast forward to this morning, when I arrived at the office and am brought back to an exam room. The medical assistant asked me why I was in today, I told her, and she said "Oh, the doctor can't do both of those in a single appointment." I said explained that I'd confirmed he would when I made this rescheduled appointment and the assistant went to get, I think, the office manager. About 5 minutes later, the manager came in to tell me the same thing -- that I'd have to make a second appointment too. I reminded her that I asked this question when I spoke to someone in the office, and she said she'd be giving that person "some coaching." I just wanted to do what I was told I could do, and she went and asked Dr. Clark. She returned quickly and said that the doctor was not willing to do both things because they schedule only 10 minutes per appointment and I'd have to make a second appointment to get everything done. So, having been inconvenienced by their mistakes twice and getting not one bit of consideration, I left. I wasted hours of my time scheduling, rescheduling, as well as driving to and from an appointment. I also made sure the doctor who referred me knew how I was treated. I have no reason to believe Dr. Clark is not a skilled clinician. But his office staff's incompetence has kept me from ever finding out. Maybe, if you're an established patient, you'll be treated differently. But if you're going in as a new patient... good luck to you!

Visited Dr. Clark for a skin check due to a family history of melanoma. I was really pleased with…read moreDr. Clark, his thoroughness with the exam, and the information he shared. He is also very pleasant and a very personable physician. The office staff was also very friendly. Would definitely recommend.

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California Skin Institute - San Mateo - New San Mateo office 136 North San Mateo Drive

California Skin Institute - San Mateo

2.8(121 reviews)
3.3 mi
•$$

I've been coming here for a while now. The front desk staff is friendly, and the office is always…read moreclean. I feel like Dr. Li genuinely listens to what I tell him, and cares about finding a solution to a problem. There are two small parking lots (one above and one below street level) that are often full, and not easy to get from one to the other, as the driveways are directly next to each other. Sometimes street parking is necessary, though I've always been able to find a spot within a block or so. Appointments fill up quickly and book pretty far out, so definitely don't hesitate if you're looking to see somewhere here!

My first appointment involved getting rejected for a cortisone shot for a cystic acne because they…read morefound it was too thin. The second time I had a cystic pimple, I wanted to be careful about being rejected (since I now have a higher copay), so the clinic told me they would check with Alicia (nurse) to see if they could guarantee the shot before confirming my appointment. I did not hear back yesterday, and they told me Alicia would get back to me before my appointment time, so I went ahead to confirm it. It's now 3 hours before the appointment and I have not heard back. I just tried to cancel my appointment but the front desk insists on charging me the appointment cancellation fee because it's within 24 hours. I told her my appointment is pending as they did not hold up their end to let me know if I can get the treatment, yet she wants to stick to their policy, and asks me to take it up with their billing department... 1. They did not inform me of their 24-hour cancellation policy 2. The patient needs to invest more time and effort to avoid a cancellation fee due to their lack of accountability? UPDATE: Their billing dept. is now saying it's up to the front desk... ???

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Janet Maldonado, MD - dermatology - Updated October 2026

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