I wish I could give them less than 1 star! Worst property management company ever! They have all these rules but refuse to enforce them. I regret buying a condo at Woods Edge and couldn't wait to sell and get out of there. I feel bad for those who can't get out and are stuck there. Do your research and read all the reviews before buying a condo that they manage! read more

Good luck if anything goes wrong or you need any assistance. You won't get a call back, no one seems to work at their office and they often have a completely different set of numbers than the ones you are expecting when it's time for payment. I miss the old property managers we had read more

Incompetence at its finest. Everything others have stated is 100% accurate. No returned calls, emails, its a joke. Board members should have never hired this company. This so called management company couldn't run a hot dog stand at a flea market on their best day. read more

I have been contacting them about my ceiling leaking for a week now via telephone, email and their portal and they have yet to respond to me at all. I sent a video of the water pouring down from the ceiling and still nothing. read more

Very good service by Stefanie Duncan Great job with some of the work I needed her to take care of read more

They have a great portal, but it's not enough to make them good property managers. There is very little communication even when they say they will address something with the community. I mean months and months go by. For the board of the condo association, it's quite embarrassing when we tell the community a certain request will be addressed and then it isn't. They send out the lamest reminders about following the rules of the community but then don't enforce them, so they are meaningless. They certainly are not the worst we've had, but I can't recommend them either. read more

It is uniquely refreshing when a service provider takes to heart the learning curves that are thrown at them. Although the "gossipy" nature of the management company, the Assabet Village association, and some residents that lead to serious personal problems (purely and solely irresponsible and reproachable good old fashion ill-intended and destructive GOSSIP) did happen... Janek has taken a communication turn for the best after they had their heads handed to them in an open community forum. It took a very heated community meeting, with many residents openly sharing the same concerns you have read here on Yelp and other media, for Janek to take pro-action in improving the timeliness and quality of their communications. They have gone from ghetto-gangstah / rich supremacy and disrespectful ways, to professional and polished. It is now taking less than 72 hours to get a response to inquiries, and they have cut the condescending tone. Not only refreshing but also impressive. It takes courage to admit fault and more importantly - to rectify it. The community of Assabet Village is recovering from years of neglect and improving the quality of the dwellings, roads, common areas and services. It wasn't an easy task to begin with, but they have sincerely taken steps to work with owners to improve support and services. Of course, there is still room for improvement. But it won't take residents to call their attorneys to get a respectful and professional response, nor does it create as much stress when the association fees yo-yo up and down, because we understand there are major projects to tackle and they will answer the email or the phones when you call. I look forward to watching this community evolve and reinvent itself. And for Janeks progression into something better and bigger. read more

Garbage company. Barely responds. Never follows through and the manager Gary is pretty much nonexistent. Stay clear of these people.

The worst management company I've dealt with in 16 years of renting. Never communicate; never inspect the building; code violations everywhere; constant trash everywhere; heat/hot water goes out at least once a month. If you look at an apartment managed by this company, run away read more

I am a resident and trustee of Chestnut Ridge II for the past 22 years. Our community is comprised of 75 units, 50 duplex's and 25 single homes. During this period we have had three other property managers. For the most part they were adequate, the third one was a disaster. We Selected Janek Property Management (JPM) based on there location and references. Like any relationship getting to know one another takes time. After 2.5 years, two major projects and numerous ongoing maintenance projects we are pleased with Janek's overall performance. There online reporting system, opening management reports for the community to follow, monthly accounting reporting and detailed monthly trustee meetings all make for a good working relationship. I would not hesitate to recommend JPM if you are looking for a property management company. The key is developing a working relationship as you do with any vendor. read more

I gave them 0 but you had to choose a number if not negative. I had to report to the Janek Company on a weekend night regarding to a violation done by a condo board member. I heard nothing back from them in a week. I called and left voice mails but still no response to me. So, why do you hire a company like this ? read more

Lack of communication (sometimes for weeks at a time). Stefanie sent our bank account information via non-secure email instead of calling us as we requested to discuss an issue with an HOA payment. No phone number provided for contact. Grounds are not well maintained despite exorbitant landscaping fees. We've only owned our townhome since April and thus far I'm extremely nervous to be saddled with this management company. Hopefully we just got off to a rough start but it's not looking good read more

This company is completely and totally disgusting . They hire the cheapest contractors, and let the properties fall apart. Then they have pushed a $4.5M envelope project that will put 120K assessment on each unit here. That will make these units unsellable while they claim our selling prices will soar. The average condo fee eventually will top $1500. Everyone will be lined up for a condo with a $1500. condo fee. They actually resigned as the heat got too much for arrogant Kathleen who doesn't answers questions and wears a smirk. They have no clue what a service company is, total disrespect for all, and incompetence with any work that has been done here, If you hire this company or buy where they manage, then you are making the greatest mistake of your life, read more

Janek Property Management really cares about the well-being of their communities. They work with their clients to create a long-term plan, while also juggling the day-to-day needs and challenges that every community faces! read more

The people at Janek are down right rude. Not only are they lousy property managers, they are unresponsibe and seem to not want to keep business! Replies to queries on properties are short and inaccurate, while apparently annoying to the employees. Kathy is just a complete pain in the rump to deal with. If you think going here is a good idea, you better go play in some traffic. read more

The worst property management I have experience with. It is extremely unresponsive and, seemingly, unaware of the properties they manage. For instance, two large buldings share only two washing machines, among which there is almost constantly one broken, while getting it fixed generally takes more than a week. Consequently to the poor maintenance, it is not uncommon to have no washing machine at all. On the first cold days of winter, the hot water system broke (both heating and hot water) and it took about a week to be fixed, most of them apparently wasted by the management not realizing this might be a problem, despite repeated calls from many tenants. To add to it, the entire building bathes in cigarette smoke that impregnates the hallways and stairs' carpet and gets into the apartments... read more

Where to start? Well let's start with the fact that no matter what time of day or night you call them you never get anybody on the phone. I live in a condo apartment complex and have been after them for well over a week now to service our washer and dryer which has stopped working. The washers and dryers are stopped working because nobody has come to empty out the coin slots. Long story short there filled to capacity with quarters and you can't put any more quarters in to do your laundry. This is a very simple fix but they have yet to send anybody out to unload the machines. Also they recently fixed the door lock on the front door and now all of a sudden our keys don't work. When I finally got in touch with somebody about this problem they told me to use the back door. And guess what the back door doesn't work either. This company is horrible in my honest opinion and someone who's a tenant I could do a better job managing this property than they can. We pay an outrageous fee for their services and get little to no services at all. Their repairs and things that need to be done in this building and the building next door none of which are being addressed. I advise anybody if you're looking for somebody to manage your property do not and I repeat do not use this company. Also if you do some homework and look at reviews that people have submitted you'll find out that a lot of people are disappointed with this company. They are rude unapologetic and completely unprofessional. I've done my part now it's up to you you want to get ripped off and pull your hair out and aggravation then this is the company for you. To read more

Janek must pay people to write good reviews. They are the worst property management company I have ever dealt with throughout my career with property management companies for over 20 years. They never answer their phones, rarely get back to you in a timely manner if at all, yet somehow are still in business. I would recommend anyone looking for a management company to totally go in the opposite direction of this company, whose employees bow down to condo boards to gain approval, but totally neglects residents and the residents' needs on an individual basis. read more

Absolutely awful Management company. I don t think they actually keep records, as every time I call they sound confused and generally unaware of my previous complaints, or complaints from other tenants. I have lived in one of their buildings (26 Chiswick Rd) for six months now, and already I have not had hot water three times. The emergency response time is very slow, and in one case, it took Janek Properties almost a week to restore hot water. Also, the two washers and two dryers allocated for tenants are shared between two buildings, meaning they break frequently. I have called Janek over 10 times in two months to complain; three weeks later you might have a repair man attempt to fix them. The building ALWAYS smells like an ashtray. Apparently, this is not new, according to tenants that have been here for a while. I do not mind smokers, however I do mind when my apartment always smells of cigarette smoke - despite my efforts to purify the air and to seal the door. If you visit this location, just open the main door, you will understand. read more

Unresponsive and unhelpful. Their phone number leads straight to a voicemail every single time. You're lucky if you get a call back the first time. read more

The absolute worst management company ever ! They have no clue how to run a complex . Our complex is worse than before they took over , it's sad because this place use to be beautiful. The employees at Janek are rude , they do not answer the phone nor do they call you back . Their book keeping I think a three year old could do better . John is the worst , he is a liar and pretty much tells you what you want to hear then that's it . He also will talk to you about other homeowners then deny he spoke ( very unprofessional) . My advice is if your condo complex wants to use Janek run as fast as you can . They DO NOTHING BUT COLLECT CHECKS !!!! Your complex will literally go down the tubes . We're beginning to look like the projects and it breaks my heart . read more

Janek Property Management should not have Management in their title as they don't know how to manage themselves no matter properties. We have trash constantly around the buildings. The parking spaces barely would fit a compact car no matter a normal size vehicle. The hot water tank flooded down on the first floor. They never returned phone calls and left big fans blowing down there to blow around mold and create more of a mess and 6 months later they still haven't fixed the issue! Please for your own peace of mind stay away from any property managed by this company as it will save you a lot of headaches and unnecessary burden. read more

My experience with Janek Properties is very negative. We've tried to contact them on several occasions over the past few years and not once have they actually picked up the telephone. As if that weren't bad enough, they don't return calls either. The complete lack of responsiveness to tenant matters is appalling. When we finally were able to contact them, John is not only rude, but very incompetent. Their fees are high but I'm not quite sure where the money is going, it's certainly not to improve the property that we live in. The annual meetings that I've been to are a joke. Every year we hear promises that they will make things better and every year they fail to act on those promises. A couple of recent examples: (1) It took over two weeks (and multiple telephone calls) to replace a light bulb in the laundry room at our condominium (the laundry room is on the lower level and is very dark without a working light bulb). (2) We had a leak in the mechanical room downstairs on the lower level that we called to report (the carpets were wet and it was clear that it was coming out of the mechanical room) and though we were told someone would be out that evening, nobody came out. The next day we called again to let them know that there was more water down stairs and it was clearly getting worse and, as they did the previous day, a promise was made that someone would be out to check on it. Still no response. By the time someone actually came out to look at it, lots of damage had occurred. The leak had been active for much longer than it should have been and their lack of response obviously ended up costing us (the owners) a lot more money. Their solution was to put some large (and very loud) fans in the area. As any intelligent person could tell, this was clearly not going to dry the area. By that time, the carpeting had to be ripped up and disposed of and the drywall all along the bottom of the walls had to be ripped off and disposed of because it too was soaked and ruined. To make matters worse, that was over six months ago and the area has still not been repaired. The walls have not been repaired; nor has the carpeting been replaced. Their are plenty of more examples but I think these paint a clear picture of Janek Property Management. The best way to describe this company is INCOMPETENT. read more

No one answers the phone. Im beginning to think its a front organization. Certainly customer service is not a priority. Horrible Horrible.

Janek is the worst of the worst !!! They never answer the phone they never return calls . Since they took over our complex it has gone down the tubes . They collect the fees but do nothing . Our budget is not used they use our money to their leisure . My back steps are so dangerous I fell ruptured my bicep tendon and need surgery . We are about ready to hire an attorney and Sue them . Emails to John never answered . John is the biggest liar and moron . Personally this place use to be beautiful they have destroyed it !!! If your on a board and looking for a good management co please DO NOT hire them . Many properties they maintain are in shambles due to their negligence. I'm in the process of getting all home owners together to get them FIRED !!!!!!! They do not even deserve one star read more

Janek Properties is the absolute worst! I live in one of the condos they manage and the place has never looked so bad. The sidewalks are falling apart and there is constantly trash piling up by the dumpsters. I call them frequently to complain and no one ever picks up the phones, doesn't matter what time of day. People constantly stand in front of my window looking in while they yell up to the balcony above me, sometimes standing there for half an hour. I call to complain only to get voicemail. They don't even deserve one star. We had the above neighbors hot water heater bust and flood our condo. They not once came to look at our place. There are kiddie pools on balconies above us which SHOULDN'T be allowed and nothing is being done about it. Also people are leaving old furniture by the dumpsters which is also prohibited and when I call to complain about it, Janek never answers. I leave voicemail's and never get returned calls to follow up. I can't wait until they get fired from being our property management company. They are doing absolutely nothing to resolve these problems which will cause condo fees to go up.They collect condo fees and nothing gets resolved. Its insane hat so many people complain about how they don't answer the phone and its still not resolved. read more

After having a management company that is truly rude and given to misinformation Janek is so far, is heads and shoulders above them. They are not perfect but they truly seem to care. It takes a while and a lot of back and forth in a new venture to develop a good relationship. Six months into the transition and things are settling down nicely. Their web accessible maintenance log seems to work really well, you can easily track your request. Their maintenance personnel so far seem competent. I really do not understand the poor reviews, but some of them sound like board and capital project issues. read more

When thinking of janek property management, the first word that comes to mind is incompetence. They refuse to give you a timeline on when items will be addressed. Personally, I have been without a garage door opener for over a month, it's December! They sent someone to deliver a new garage door opener, and it was for the wrong garage door. When I called and told them about the issue, they said they would send someone over, but could not tell me when they would come or how many days/weeks until they would arrive to address their own incompetence. The 2nd garage door opener was finally dropped off and the battery was dead within one week. Now I have called them again about the garage door opener and still do not have it. When I spoke to the idiot on the phone, they had the nerve to blame the issue on my landlord. You really have to love a manager that blames others for issues that they create!!!! Needless to say, the property I live in will be investigating new property management companies as janek property management does a horrible job. I would never purchase a property if janek property management is in charge of the management of it........ Really wish I could give them no stars!!!! read more

They never answer the phone or get back to you!! I had pipe burst and flood in the condo I was selling and they never called me back to shut the water off since there is no shut off in the unit! Sooooo unprofessional! read more