In February 2011, I sent flowers from Jane Carroll to my family and I sent flowers to some friends in Arizona. When the flowers arrived to my family, they were dead. When the flowers arrived to my friends, they were partially dead. Joe Larkin at Jane Carroll admitted that the flowers had been sub par lately and he agreed to refund my money. I have an eMail from him stating this. I called repeatedly, I also eMailed and each time I actually got him on the phone, he promised to issue my refund "tomorrow." He never did. I have posted on their facebook page OFTEN and they just delete my posts. read more