Accidentally walked past the entrance while looking for it and an employee came outside to call me…read moreover which I'm very thankful for! I called beforehand and they were very professional. They replaced my guitar strings in no time and now my guitar sounds amazing again. The staff was very nice and the shop was well kept and hospitable.

Every time I visit this place, it just gets better…read more First, their selection keeps expanding. As a Gibson and Orange lover, I am in heaven walking into this place. Decent selection of used stuff as well (was sad to NOT see the Ibanez lawsuit les paul rip off in there this last time, but hope that means it sold!). By far the best atmosphere of any music shop in town. Has a very "Chicago Music Exchange" vibe, with couches and chairs set up in classy little arrangements, wood floors, and bare brick walls. It definitely has the feel of a higher end boutique shop, which is cool. Contrast that with the fact that the staff is extremely unpretentious, affable, and inviting. Everytime I've been in there, the employees have repeatedly asked if I want to play anything (which... yes, I want to play everything). Short haired blond lady, small shaved head guy, and taller brown haired guy all just seem completely approachable and like they're as happy to talk shop as I am. Love the staff there. Overall, this is a shop that I hope sticks around. I will definitely be making the effort to abstain from the online giants in favor of supporting these guys.

I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you

Fantastic tiny mall of all the good stuff, helpful and skilled technicians, got my sister's Martin…read moresanded and easier to play. Smooth jazz atmosphere here and friendly, love to poke around though oddly none of the pianos were plugged in. Whoops.

My girlfriend and I were looking for a guitar shop that I could sample different guitars, this…read moreisn't one of those places, however the owner was nice and hospitable.

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

I've been shopping at Reno's for almost 30 years across 4 locations. In the last 15 years they…read morehave really cemented themselves as the best acoustic guitar shop in Indy, and easily one of the best Martin dealers in the Midwest and online. Mark is a great dude who is genuine and makes a real connection with folks. We nerd out on guitars and fiddle tunes and whatnot, and there's never any pressure, but he's also been attentive to what I've been searching for as a player. When the CEO-7's first came out and couldn't be found, he gave me a buzz and said "This one has something, no rush, I'll keep it in the back until you get a chance to swing by." It's the only time he's ever called direct on a specific guitar and I'm so glad he did. It's still my #1 acoustic. Cut to a few years later and I was wanting to buy a custom Martin changing the specs of an existing model. Mark got me around 10 quotes across 3 years as I considered what I wanted to do before I was ready to pull the trigger. Never any pressure, always just "That sounds awesome, let's see what they say!" I bought that guitar, then it was delayed at the start of the Pandemic. Mark stayed in touch with updates and when it finally arrived, had me in safely to the shop on my own as we had a 4 week old daughter on top of it all. Years later as that guitar needed a neck reset from the Factory, Mark helped me get all of the planning set to drop it off as I passed through PA. Cut to a few years later and as I finished my PhD in music technology I wanted to finally get a 12-fret Martin. Again, several months of another 7-10 quotes before I was ready to pick the right one. As he was on a trip to the factory per my request he sent me photos of Wild Grain Indian Rosewood and Swiss Spruce options. Ordered and waited. When the guitar arrived, we pulled it out of the box and the lightest picking was beautiful...but if I dug in things weren't right. Mark got out the straight-edge and we found that the neck was underset. I don't view this as any reflection on Mark or Martin really, just a dumb luck thing to have happen twice. He let me make decisions about the next steps to take, but did all of the work for contacting the factory and navigated all the steps necessary of having the replacement parts selected and built. On top of all of that, he takes the best pictures, runs a great website, and is the first place I would send anyone within 300 miles that was looking for a new Martin (and other acoustics as well). My 2 custom orders are not at the high end of the range, they're really just small changes to existing platforms, but Mark has always treated me with great respect and kindness. With the Eastman and Bourgeois options in the store, I'd say that for anyone looking for their first great acoustic, their ultimate, or anything in between, this is the place. I couldn't tell you how many guitars I've played in the shop, but I'd guess I'm getting close to 100. I remember a few I should have bought, but mostly I think about the good times just hanging out, marveling at these wonderful instruments that bring so much joy to our lives. I'm extremely grateful to have a place like Reno's that I know on any given afternoon I could swing by, see and play something really cool, and have a great chat.