I haven't purchased anything here yet but a good chance I will be back. I am not from this area but…read moreI found the gentlemen in the store to be very friendly. The selection and amount of gear is very impressive.

Never been in the shop and I'm not a musician; however, my grandson wanted a guitar for his…read morebirthday. I entered and was amazed with the amount of stock they carried in what seemed to be such a little store. I told the man, my grandson will be 10 and wants a guitar. I don't want to buy a "toy", but I also don't want to invest a large amount of money until I'm sure he wants to pursue this path. He led me to the perfect guitar for him, and it was reasonably priced. I'm very happy with the purchase and hope my grandson becomes the next Keith Urban! ;)

Accidentally walked past the entrance while looking for it and an employee came outside to call me…read moreover which I'm very thankful for! I called beforehand and they were very professional. They replaced my guitar strings in no time and now my guitar sounds amazing again. The staff was very nice and the shop was well kept and hospitable.

Every time I visit this place, it just gets better…read more First, their selection keeps expanding. As a Gibson and Orange lover, I am in heaven walking into this place. Decent selection of used stuff as well (was sad to NOT see the Ibanez lawsuit les paul rip off in there this last time, but hope that means it sold!). By far the best atmosphere of any music shop in town. Has a very "Chicago Music Exchange" vibe, with couches and chairs set up in classy little arrangements, wood floors, and bare brick walls. It definitely has the feel of a higher end boutique shop, which is cool. Contrast that with the fact that the staff is extremely unpretentious, affable, and inviting. Everytime I've been in there, the employees have repeatedly asked if I want to play anything (which... yes, I want to play everything). Short haired blond lady, small shaved head guy, and taller brown haired guy all just seem completely approachable and like they're as happy to talk shop as I am. Love the staff there. Overall, this is a shop that I hope sticks around. I will definitely be making the effort to abstain from the online giants in favor of supporting these guys.

I didn't actually buy anything, but the staff was very friendly!…read moreThere was a variety of instruments and it was all organized neatly. I also love how there are practice/lesson rooms

Been to Arthur's a number of times with my husband. I always appreciated the bench right inside the…read moredoor when I could sit and read or crochet. This time, however, I was the customer looking to purchase my first ukulele. Emily took all the time in the world with me, answering my 300 questions. I could not have dreamed up a better experience. Thank you

Fantastic tiny mall of all the good stuff, helpful and skilled technicians, got my sister's Martin…read moresanded and easier to play. Smooth jazz atmosphere here and friendly, love to poke around though oddly none of the pianos were plugged in. Whoops.

My girlfriend and I were looking for a guitar shop that I could sample different guitars, this…read moreisn't one of those places, however the owner was nice and hospitable.

Mark is a master of all things guitar and a good musician as well…read more He has been so good to work with and my go to place for instruments! Thanks Reno's/guitarhotline.com!

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

They have a decent secretion of movies and music. The staff is helpful enough to find what your…read morelooking for but the issue I have is with the sales tactics. I went in looked around and found a movie, while I was checking out the clerk tells me about the reward card and how it would save me money. She tells me its "Free" and asks if I want one I told her If its free I will take it. Mind you I am only buying one movie thats on sale for $3.00, so I go to pay and she tells me to click on the pin pad to continue before using my card. I look down and see a wall of text that I need to scroll threw. I read the first few lines and find out that the "Free" card will charge me $11.99 after 30 days. I ask the clerk about it and she responds with "oh its easy to cancel you just call and say you don't want it anymore" I told her just to take it off and sell me my movie without the membership. I understand selling memberships I've done it in the past at old jobs but I have never told a customer that a paid membership is free just to get my numbers up If the staff needs to sell these memberships to keep their numbers up they need to do it in a less sleazy way.