Excellent response time to auto lock out situation; got me up and going in no time. Thanks !read more

Unfortunately we had gotten into a car accident and our car was towed here. Lyons towing was very…read morehelpful and kind. When i needed to stop by to get our stuff from our vehicle that was totaled. We were having a hard trying to get an Uber to fit our bags, so Michelle and her husband offered to drop us off to our house. Honestly that was so sweet of them to offer because they didn't have to. It was just in time before it started to rain too. They have been here in business for over 60 years strong. It's a family owned shop and i can say they gave me a great experience making what i was going through easier.

Had an installation scheduled at Adolph's for a family member, the national service provider…read moreadvised a 2-3 hours timeframe. Adolph's texted 2-3 hours @ 10:15am then said we're just starting it when I came at 1 to pick it up. Came at 5:20 said 20 minutes. Came back at 6 said 20 minutes. Sitting on a cement slab in their parking lot for 55 minutes since they closed and still no vehicle. Super lackadaisical about it too. I dropped it off before 8am worked all day begged rides for me and my family member getting the install.... Literally disgusted with the continuous lies about expectations and lack of customer service/respect for our time. Have to come back tomorrow. Begging rides... here we go again! Def DO NOT recommend under any circumstances.

Rip off. Quoted my parents $55 to move car about 50 feet. Moved it, then charged them $100…read more..... And tore up the grass.

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

AES was prompt and courteous. Helped get my stalled SUV out of the big blue deck at Detroit Metro…read more Even on a Sunday!

From the owner: Whenever you are in need of vehicle towing and recovery services, don't hesitate to call AES Towing…read more& Recovery. Our Romulus, MI towing services are second to none.

They take vehicles hostage and do not want to help at all. A complete joke of a tow company, it's…read moresad Monroe county has them tow vehicles in accidents as they are a sham!

Very unprofessional. I am a very understanding and easygoing individual and they had completely…read moretreated me very poorly. They are state contracted with the Michigan State Police, and that's fine, but I wouldn't ever do business with them on a personal level after my experience. Lack of understanding and communication is the biggest complaint. As a tow company contracted by the state police I'm sure they get their fair share of problem customers, but to be as rude and inconsiderate as they were when requesting information or a resolution to my problem was completely unprofessional. If it weren't for a contract with the state which has inflated rates all around I truly don't know if the business would still be in operation due to the inadequate service.

I found this service by doing a Yelp search…read more I was stranded on a Saturday. My call was answered immediately and the dispatcher sent someone to meet me. I had no idea what was wrong with my car. I explained the issue to the tow driver, who arrived in about an hour's time. He didn't offer any solutions or suggestions, but I was still grateful for his professionalism and timeliness. He also allowed me to ride with him to my home - which was supremely valuable. Perhaps the tow company merely tows and doesn't offer suggestions. Turns out that all I needed was a battery.

Despite my warnings, the operator dragged the front fascia of my Saturn Sky on the driveway. Then…read morehis truck leaked hydraulic oil on my driveway.

Prompt, polite service. They were gentle with my car with loading it on the tow bed. It was also…read morepriced at a reasonable rate.

From the owner: Junk cars w/ title Same day pickup…read moreTop dollar paid You tried the rest Now try the BEST