Received a flyer from this company a couple of weeks ago, stating it was a 'shameless promotion' to…read moreprevious clients, which reminded me I'd been meaning to write this review since Renaissance painted my condo a couple of years ago. What a mistake hiring this company was- I didn't know any painters so I picked them off Yelp based on reviews. I wanted to give two stars because the guys were really nice, however for this kind of business, it is results that matter. So one star it is. Review is not under my real name.
When my first contact to them did not receive a response after two weeks, I followed up and did receive a response. A 'professional' decorator (her name was Meme- she was nice, I liked her and even tipped her above her $175 fee, which BTW was higher than quoted by Renaissance who said $125-150) came out to help me with colour choices; my condo has a unique layout and I had some specific ideas in mind but wanted some input. After the consult, I waited a few weeks; finally after several emails from me and much delay on their side we set up a date for month later- which got pushed back a couple of times.
I was a little unsure about the colour choices made by the decorator and had questioned her a bit on them; however I decided to trust her as she said it would look great once on the walls. So on the day of painting I left for work and returned that evening as they were just finishing for the day. When I walked in, my jaw literally dropped when I saw my dining room- a horrid dark grey with hints of purple, one green wall across from it, and pale yellow though the rest of the suite. They were only about half-way finished; they had apparently badly underestimated how long things would take (you'd think they'd know). As I looked through the rooms, I started noticing mistakes and sloppy work everywhere, and being very upset, I called the owner, who came by to inspect his employee's work. I pointed out the shoddy work- I was pretty angry and told him I expected better work for the money (almost $2,000 all told for a one bedroom). He promised to put things right.
One thing that was incredibly glaring was that on some walls, the paint was not covering the previous colours correctly; I could see the bleed through. They made a comment about those colours being difficult together when trying to cover- however, I PAID their 'professional' consultant, who, along with the painters who approved the proposal, should have known that. The consultant also had it on the proposal to paint over my travertine stone fireplace! So glad I got home before they did so.
Next day they came back (well, one of them did- apparently the company had another job booked and couldn't spare any more workers...) and I was hoping for a better result. He did fix up most of the areas, but not all- however I was still completely unsatisfied with the colour choices, the lack of attention to detail in the work, and therefore unfortunately cannot recommend this company- I have attached some photos to show why. You'll see mistakes, sloppy coverage, colours showing through, missed areas, and a broken electrical plug.
Thing is, I know how to paint, and I did have colours in mind that were much better than what they chose, I just didn't have the time to do the work at that point.
I have since repainted most of the suite myself (still a few areas to get to), and it looks ten times better than the job from Renaissance. (The consultant's colour choices were terrible for what I wanted, pretty much the exact opposite of what I had in mind, and they also did NOT go well against each other- part of me wonders if she is colourblind; for example the colour she chose for my bathroom actually CLASHES with my vanity countertop, which is a pale yellow shade. You'd think she would have noticed). Next time if I don't feel like doing the work again, I'll just go to Benjamin Moore and have them recommend someone.
Sorry guys (well, not really- I feel totally ripped off), but representing yourselves as pros and giving this kind of result for the money is just inexcusable. Wish now I hadn't tipped the painters but I'm a nice guy. To you this is just a job to make money- to me, this is my home.
***EDIT- March 08 '18: Received another promotional letter from Renaissance the other day. Then this morning there was an email from them asking if I got their letter; I responded to the email asking to be taken OFF their mailing list and suggested they look at this review. Oh, and they put the wrong name on the letter- it was addressed to someone named "Ruth". I'm not a female. What a clusterfuck of a company.
