It's always a difficult choice to downgrade a place, but we had a few issues with L&S so I thought…read moreI'd give a bit of an overdue update. During the course of the year of moving in, I had to get a new contract with these chaps due to a break up, and of course wanted it all sorted swiftly and easily. It was tricky and lengthy to get new contracts set up, which became quite frustrating, but it seemed as though a switch in office staff was largely the problem -the lady who'd been working on our forms seemed to have left so there was no record, the day we visited in person was the final day for another lady (who did her best to help) and one of the office juniors (I think) seemed a little lack lustre/confused so it wasn't an easy task. Our situation was a little more unique, as the landlady wanted to manage the property herself, so there was sometimes confusion as to how to get problems sorted. However, when we needed a cooker replacing and other bits L&S were more swift to act and have the landlady sort it, which is important when you're getting really fed up of eating take away. Although we'd have preferred a little more action from these guys, in hindsight when you're with a truly awful letting agent, you realise how good it is to have items dealt with, within weeks! Finally, the leaving process was really simple, for which I'm hugely grateful. We cleaned the house top to bottom, even washing the carpets, and I prayed to get my bond back. I've had issues with plenty of estate agents, and was dreading having to fight for my money. Not at all -there was a small charge, which seemed totally reasonable as it was for unpaid admin fees, and I received almost the entirety back within a week of the final phone call. Plus, the lady who dealt with the accounts (whom I'd phone many times to pay rent) offered excellent customer service, was always absolutely cheery and bid me good luck in my new home, and happy new year! A really positive end to a slightly up-and-down experience, but I'd not avoid them in the future. All in all, I'd recommend, especially since there are FAR worse out there.

This is the worst letting agency I ever talked to. I called them to book to view two flats, I…read morecalled several times but didn't get thought. Finally when I got to talk to one lady, she took every detail of me (for their marketing purposes) but didn't do anything which would help mine booking (e.g., which flats I would like to view and when). She even complained about my accent (I've been living in the south for so many years and no one said my accent is a problem for understanding over the phone). This is very unprofessional, I would never recommend this agency to anyone.

We have used this firm on two occasions in the past year. Each time the men arrived at the arranged…read moretime. They showed a sound and confident knowledge of the problem and explained how it would be fixed. They worked quickly, efficiently and cheerfully. The charges were very reasonable and we recommend them without hesitation. I & D, Yarm 22.12.16

I am very impressed with the work I had done. Very professional and punctual. Nothing too much…read moretrouble. Will certainly be getting the rest of my decorating done this year. Restored my faith in tradesmen.

From the owner: Painting, Decorating, Plastering and Handyman Servicesread more

really happy with the service this burnley builder offered. quoted a fair price and did the work to…read morea high standard