After an awful experience at Phoenixville Hospital that left us with more questions than answers (and much more pain than he had in their ER), my boyfriend desperately needed a second opinion, so we searched for a new urologist. Dr. Bollinger seemed like a good fit, but the negative reviews here had him having doubts. I encouraged him to book the appointment and so he did. True, the office is very old school and rather unkempt, and yes, there was a typical amount of time spent waiting (nothing excessive), but the doctor himself was great. He was not at all impersonable, dismissive, or rude. He was informative, he listened, he was able to make and take little jokes, and we had our next appointment scheduled for him to perform a procedure at Paoli Hospital two days later.
When that day came, he was already waiting for us, and he was prepared to have an actual discussion about all of the little things my boyfriend experienced in the meantime. It was a huge relief to see that he wasn't simply writing off our concerns or ignoring our questions. We felt a lot more secure that this time around, this doctor and this hospital would actually take care of him. Yes, there was a time delay.. perhaps half an hour extra that we had to wait before "go time", but we knew it was because he was giving the same attention and care to the patient who was scheduled ahead of us. No problem. The anesthesia nurse (like every other staff member we interacted with that morning) was above and beyond being professional, friendly, and comforting. She took my boyfriend to the OR and I went to wait.
It wasn't long at all before Dr. Bollinger found me in the waiting room and said that my guy was clear and that everything went smoothly. He sat and talked to me about what I thought we might need, told me the next steps, told me about follow-up care and appointments, and then when I was satisfied, he left to get to his next patient. At Phoenixville a week earlier, Dr. Oskanian had disappeared before I was permitted to return to my boyfriend; that procedure was a failure, the nurse's account of the facts did not match the OR report, I never had an opportunity to talk to him or have my concerns addressed, and he dismissed my guy's pains (caused by bad handling) as being in his head. Dr. B was worlds better, and entirely thorough. My guy got through his recovery well and finally had his positive outlook back. He smiled for the first time in two weeks. Yeah, recovery comes with its own pains and challenges, but his miserable ordeal is finally over.
Dr. Bollinger is a good dude. Don't dismiss him based on the appearance of his receptionst's office or the doomsayers who have given him bad reviews here. read more