My wife and I have been patients of Dr. Pallo's for decades, for good reason. Dr. Pallo is the definition of professional. He enjoys his job and its challenges, empathizes with his patients and their needs, always has a back-up plan in his mind in any difficult situations, is blessed with dexterity of hand, is honest and reassuring, and listens to his patients' input. He always makes me feel that I am part of the job, not just the object of it. He always outlines every potential fix and option, including potential outcomes, and offers his advice on the best pursuit. He is always interested in following up on the results of his work, and making any corrections if he or WE deem them necessary. Dr. Pallo is a very knowledgeable person, spontaneously conversational and quick to smile when moments permit. He teaches dentistry at Western University, particularly procedures for difficult situations. He is a technical man with a very human and reassuring persona. Pre-Dr. Pallo, I used to cringe at going to the dentist. Not any more. The entire experience at his office is emotionally reassuring, not fraught with anxiety.
His entire staff are aces, truly a functional TEAM in every sense, all sharing the same values and personable projections. His surgical assistants are fussy, well tuned and reassuring (which is every bit as valuable as freezing). His hygienist is equally meticulous, gentle and reassuring.
The office and staff always have a cheerful, bright and welcoming demeanour.
There are a lot of dental dissatisfaction stories out there pertaining to other dentists. I'm writing this mostly for you patients. If you aren't happy with what is being done for you, the paying customer, why are you still there? You simply won't regret switching to Dr. Pallo. There is enough anxiety in life. Lessen the load on yourself, and get what you pay for. Remember, the job is only as good as the person who is doing it. I hope this helped someone. read more
