I was shocked to see the rating when I pulled this up but noticed people that gave bad reviews are…read moreunhappy with cash prices or their progress. My daughter and I are both going here and I highly recommend them. Great follow up, people are nice, large PT room, x-rays on sight. We are still works in progress but so far so good.

I was very pleased with TOA staff and doctors. Everyone was kind and respectful. I highly…read morerecommend them and appreciate their service.

For a spur of the moment ortho, not bad. This place needs a few touch ups to rate a full 5 stars. I…read morewas happy with the Nurse Practioner but the lady at check in acts like she hates her job. The guy who takes xrays is not real personable. And I really tried, believe me. The waiting area, to me smelled like a veternarian's waiting room. Cat urine and dog sweat!!! Phew! Also, it could use a good sweep or vacuum!! The little nurse is really sweet. It's kinda close quarters in there, very narrow hallways. On my second visit the office visit, the office mgr or gate keeper, argued with my husband and myself about what I should pay for a co-pay. She called my insurance while we were there but the way she worded her question it was twisted in her favor. The thing is they bill your insurance under the clinic's ID instead of the Nurse Practioner's ID that takes care of you. That way they can get the higher co-pay from you. Every 2-3 weeks you come on you are out your highest co-pay to them when you are just seeing a Nurse Practitioner. This clinic is never very busy and I guess I now know why. I'm late to figure it out. This is a rip off.

Well we found ourselves in need of some urgent ortho care at 6:00pm, and we dialed the number for…read morethe MURFREESBORO office. My wife talked with a nice person who told us yes if we arrived by 6:30 they would see my daughter and she explained the costs. We arrived at 6:27 already feeling bad about the late need only to be greeted by two girls who basically told me I was not going to be seen and I should have called ahead.... Confused I stated we did call and both told me "well you didn't speak to any of us." The second girl informs me that they are closing and the Practitioner on duty said he isn't taking anymore patients. (Remember this is all happening with my daughter sitting in a chair holding her broken wrist... ) I explained again that I had talked to someone and they said "Oh you must have call Mt Juliet." No I definitely called the MURFREESBORO number.... I was met with a shrug at this point and informed I would have to seek care somewhere else..... We went to Gateway Urgent Care and confirm the broken bone but had to get a referral over to TOA ‍ Now here is the explanation of why this happens. At 5pm the answering service no longer routes calls so they all go to the Mt Juliet location. I was told well the girl who answered the phone must have forgotten the time and didn't ask me what location I was calling for. Well this seems to be problem number one... Problem two was these obviously annoyed employees in Murfreesboro that treated me like I was insane and I had made the mistake, and did nothing but shrug and say sorry we can't help the doctor is done for the day. If you know that I didn't "call" Mt Juliet but rather that I was routed there it would have been nice if you maybe checked with them to find out if they did tell me I would be taken care of if I reach the office before close. Anyway... first impressions are everything I guess this Murfreesboro office isn't very good at them ‍

Kyle is awesome! He understood the type of surgery I had and knew the level of activity I wanted to…read moreobtain. He helped me literally get up and running very quickly! Donna aided in the friendly atmosphere. I'd recommend STAR PT Murfreesboro-Rutherford Blvd. to my friends and family.

Always had exceptional experience with Dr. Saysoukha. Her team is the epitome of caring customer…read moreservice and excellent bedside manner. Dr. Saysoukha is literal in being present for her patients, and showing authentic concern for the well-being of them. She doesn't inflate a situation, but tells you exactly what you need or do not need. From firsthand experience, I can say that you don't find many doctors as invested in your wellness as her. It was particularly nice that she explained everything in a simplified language that made me clearly understand what I needed for my care. As someone who isn't in the medical field, obviously, this basic understanding what needed! As far as the facility itself, it's clean, sterilized well and you can smell the cleanliness. With it being a foot and ankle surgeries clinic, you never know what may come across your nostrils. As mentioned, exceptional service, genuine integrity from all sides starting at the receptionist desk to the doctor's care, you truly can't go wrong with having Dr. Saysoukha! Highly recommend!

The purpose of this note is to highlight my recent experience as a client of BenchMark Physical…read moreTherapy-Murfreesboro West. These comments are out of the ordinary concerning my experiences with medical diagnosis and treatment. In this instance, BenchMark PT Murfreesboro West has provided me with uncommon and exemplary service. The entire team reflected the best attributes of professional service and technical skill. I was more than satisfied with the explanation of treatment procedures both in medical terms and in layman's language. Dr Nicole White, the lead physician onsite DPT, was constantly available and created an environment that made for both comfortable and competent physical treatment, The entire staff was welcoming, dedicated, and effective. Well done! David E.

After years of knee pain, I had a total knee replacement and was in search of a Physical Therapist…read more I heard amazing things about Nicole White with BenchMark and decided to pick her. I am so glad that I did. Nicole and her team at BenchMark are so knowledgable and their patient care is top notch. I'm certain that recovery would not have gone as well without Nicole. She and her team are there for you mentally, physically, and emotionally. All days are different after a major surgery and they meet you were you are in your journey.

This is a review of Dr. Ledbetter's office. I called his office on a Monday morning in intense…read morepain, then again on Tuesday and got no call back. Finally on Thursday, his nurse called me about making an appointment. I returned her call left a message about getting a prescription for pain as well as an appointment. The scheduler called back (not the nurse) and said it would take a week to see Dr. Ledbetter. So if you call Dr. Ledbetter's office for an orthopedic issue he has seen you for already, you have to call twice, wait three days, deal with the pain and loss of sleep with over the counter meds, them maybe get an appointment a week and a half after your symptoms start. Good thing it's not life threatening. Thanks for nothing TOA.

First time here and it was a great experience. Dr.Brown was very informative and took the time to…read moreexplain all options. I would highly recommend her if your looking for a professional and friendly doctor.

Dr. Brown is one of the best doctors I have ever visited and I have visited a lot of doctors over…read morethe years. It would be impossible for her to be more attentive, concerned and personable than she is. Her extensive schooling and training hasn't kept her from being able to relate to non-medical people on an easily understood level. She showed genuine concern for me and thoroughly explained my options (often stopping to ask if I had any questions) before helping lay out a plan for my care. She put me at ease with what can be a very troubling issue. I could not have been more pleased with my experience as a patient or more impressed with Dr. Brown's "bedside" manner. Bravo!