In the beginning, Lopez was great. My son was comfortable having work done there and the staff was very nice. For those two reasons alone, I was willing to stay. (Even though Lopez preformed so many extractions that my son's speech is now slurred!) In Nov. 2020, 3 more extractions were preformed. During the healing process, I discovered a literal hole in a tooth next to an extraction site that the good doctor and x-rays mysteriously "missed". Naturally, I called the office and they didn't want to see him because he was now over the age of 8! THEN, I was told suddenly a few days later that WOW he was covered until age 9! I take him in and surprise! MORE work! I purchased an expensive toothpaste and a fancy toothbrush($50 at least) and set up the treatment plan. On the day before his next appointment, my daughter was in a car wreck, totaling my car. I have had car trouble for the past year prior to this and this was my last form of transportation. I was able to get in one day late, but I was there. Two weeks later, on the day of the last treatment (a crown), my son was ill. I called the office. THEY DISMISSED MY SON. All because he had the nerve to not feel well that day! They sited that I had too many "last minute rescheduling of appointments" as a reason. I will note here that I received a letter in the mail saying that they were going to dismiss him AFTER his last two appointments, and the date on the letter was also set for after those appointments. I called the office AGAIN, confused. I was told the office manager would call me back, as she was not in that day. I never got a call so I called back. I was told they had no idea why I got that letter but everything was fine. When I quoted this call to them today, however, I was made out to be the liar. I told them never mind, it was only a headache, I'd bring him in. I was told I absolutely COULD NOT bring my son in if he wasn't feeling well and they went ahead with the dismissal, despite my son still having a hole in his tooth! STILL! So, they refused to see him, but dismissed him because he couldn't come in?? WTH??? I suspect that is my child had a fancy dental plan, instead of Medicaid, I would not have this issue. I have since learned that this office just LOVES to bill the hell out of insurance like Tricare and not finish or not tell parents how long the treatment plan will require. Parents beware. This office will lie to you and take your insurance fore all it will give and then dismiss your children. read more
