'm writing this review to share my experience as a longtime pet parent and someone who came to this…read moreclinic hopeful, trusting, and truly liking Dr. Powe in the beginning. In early visits, Dr. Powe was personable, complimentary, and seemed invested. However, things changed significantly when my dog developed recurring urinary issues. After multiple rounds of antibiotics, I was told during an appointment that an ultrasound showed "a mass on his bladder wall." She recommended to come back in 10 days for a confirmation ultrasound. I returned and another ultrasound was performed. She then came back into the exam room and stated, "it's still there" and that it had become "more prominent," and that it might require a biopsy. She discussed the possibility of TCC (a form of terminal bladder cancer) and said there were good medications now a days for managing it, which of course caused me tremendous distress. I was referred to a specialist at MedVet in Mobile, Dr. Bercovitch. He reviewed my dog's case, performed his own diagnostic/lab tests and clearly stated he did not believe it was TCC bladder cancer and that no mass was visible. I cried out of sheer relief as I had already begun to grieve Henry. The emotional toll of the previous diagnosis discussion had been intense. When I expressed concern and confusion to Dr. Powe, about the sudden change in diagnosis and lack of clarity, I was firm but not disrespectful. I did say that "my dog is not a science fair project" and that "I no longer trusted the direction of care and would be transitioning my dog elsewhere after his current treatment ended." Several days later, I received a certified letter in the mail to my house. I did not get a call, follow-up, or conversation from my last message to her. The letter formally ended the doctor-client relationship. It was abrupt and shocking, and to this day I'm not sure why I was treated this way besides questioning her diagnosis. Another recurring concern was that during nearly every visit, I was encouraged to purchase add-ons such as probiotics and fish oil sold through the clinic. I didn't need a sales pitch, I needed medical expertise, clarity, confident, and steady care for my dog. I am not leaving this review out of spite. I am leaving it because pet owners deserve transparency, trust, accountability and emotional steadiness from their vets, especially in moments where serious diagnoses are being discussed. I followed every direction I was given, bought every medication or supplement recommended. I took my dog's health seriously and expected the same in return. Henry is my child. This experience left me shaken and disappointed. I hope it helps others make informed decisions about where they seek care. I've attached photos to show that a biopsy was recommended and the certified letter sent to my home.

Dr Biles is so smart and caring. He is a great vet ! I would recommend him for all of your pets…read moreneeds

Great experience start to finish, which was not at all what I expected. Our eleven-year-old…read moreAustralian Shepherd has laryngeal paralysis. Two days ago, she was in the yard which she fell, yelping in pain. Yesterday, she was lethargic which - if you have an Aussie - you know is wildly atypical. I thought the paralysis had taken its toll and we would have to put her down. Kathy made our appointment. She was empathetic and very helpful over the phone. When we arrived, the receptionist and the vet tech were each super nice and very professional. Dr. Gilson examined Tinkerbelle thoroughly. He explained the utility of each diagnostic and treatment option he recommended, and he quoted us the price. He found that she had fairly extensive osteoarthritis and recommended treatment. Our story had a happy ending because we arrived fearing it was time to euthanize and discovered our dog's problem was treatable. It's also a happy ending because, had it turned out it was time to let our dog go, I feel confident they would have handled that outcome with skill and compassion. Every interaction was excellent. We've had dogs for over 30 years, and we've had a range of experiences with veterinarians over the years. Retired, we now split time between Colorado and Alabama. When we are in Alabama, Dr. Gilson is our new vet and Theodore Veterinary Hospital is our new clinic.

The doctors and staff are kind and amazing. I think once the expansion is complete, this veternary…read moreclinic will be the best in South West Mobile County.

The staff have been amazing & have quickly gotten me in when needed…read more Dr. Dehart has been with my dog Molly & I through a very difficult dx & decision of euthanasia. I've not been through this process before & the staff & this dr walked me through everything as if they were holding my hand. Explaining every in detail to me. All are very kind & sympathetic. I highly recommend their care. They truly do care about your animals AND how you're feeling as well. Thank you Langston Animal Hospital for making this awful euthanasia experience bearable.

Their new facility is absolutely beautiful. The staff is friendly and seems happy with loving care…read moretowards my cocker. She just needed a simple expression of anal glands. They scheduled me same day. Had me in and out in under 30 min. And only charged me $25!

Everyone here is super friendly and will treat your pet as their own. It's always sweet how the…read morefront desk remembers our pups when we walk in. Dr. Kasey has taken great care of my boys every time she sees them. They're super transparent about pricing and give you different options without pressuring you to choose the most expensive one. For what I've been through with my elderly dogs, I will always go here.

I've used this vet since 2019 for baths and yearly checkups for my lab. They have always been…read morerespectful and helpful other than body shaming my overweight lab, I've always been willing to go back, until my last visit. The problem started when I made my appt. I adopted two rescue labs from an owner who could no longer afford to take care of them. I was all but told I could not bring them for wellness check and shots without previous records. I made the effort to get what shot records the previous owner did have. When we came for the appt the dogs were a little difficult to control and in hindsight I should have brought them separately but I just didn't think about it. I was thinking they needed up to date shot records so I did not get in trouble. So no staff volunteered to help with the unruly new rescues. But another customer volunteered to help me with the dogs until a room was available. After the checkup I waited at the desk for probably 20 minutes before I could check out. Dr Andersen was working on a treatment plan which is all well and good but I just needed to pay and put the dogs in the car. All the while while waiting to pay, the labs I'd rescued were unruly and the same customer was again trying to help me control the dogs who wanted to explore the front office, back office and say high to all the staff. Once I'd paid, Turns out one lab decided not to voluntarily get back in the car and created a rather chaotic scene for about 15 minutes. The dog had to be put in a muzzle which in all fairness cost about $5. Because the dog was so upset and actually kind of scary snarling at me his new owner along with snarling at staff who did come to help finally, I ask if I could have the muzzle, leave it on until I got back home. Then I could drive home safely. And get the dog to calm down. I was told by Dr Andersen that no if I wanted a muzzle I could go buy one at the store. I did offer to pay after all I wasn't expecting a handout but regardless the answer was no. Go buy my own muzzle. Again folks these are on Amazon and eBay all day every day $5. This visit to the vet visit just cost me over $300 so shouldn't have been an issue either way. Final straw. It Also turned out one of the labs had heart worms. In spite of the rudeness relating to the muzzle I decided to move forward with heart worm treatment which included 30 days of antibiotics. So called the same receptionist who said I needed previous vet records for the dogs to be seen, I called to get the antibiotics and was told Dr Andersen was off and I could pick up the medicine when she returned. There are at least 3 veterinarian's in this office. Problem was it was close to the holidays and I was scheduled to work the next several days so could another vet get the antibiotic script ready? Phone call ended and She was gonna check.....but she did say that I'd waited til now, so what difference would a few more days make. she called a few more days days later after Dr Andersen returned to tell me my script was ready. I was at work. So at this point I decided I needed a different practice to help me with these rescues. And a vet and a receptionist who have better customer service skills.

This wonderful vet saved my dog's life. He was bleeding internally and had to have an urgent…read moresplenectomy. He diagnosed this immediately and did a risky but life saving surgery on my beloved Goldendoodle. Highly recommend this practice. This vet and staff are compassionate, kind and Dr. Gregory is the best!

I love this man. He and his staff have saved my dogs life twice. He is very hands-on, very…read moreknowledgeable and very reasonable. I will be taking my dogs to him for their routine appointments from now on. Thanks for saving Lucy twice!!!!

Always a smooth visit for TommieFrazer. Clean site,capable staff. Competitive pricingread more

We are new to the area, and I was very concerned about finding a new vet for our cats. We have…read moretaken both cats now and had great experience both times. Everyone is nice and gentle with our boys. Happy to be attached to Dr Rachel!

We are out of towners with a sick dog and they helped us out big time. Can't thank them enough.read more

We arrived on vacation with a very sick dog. I had googled…read morevets in the area and called a few. Dr. Brown was very kind, knowledgeable and professional. With his help our dog continued to get better and we were able to enjoy our time here. The staff are also friendly and helpful.

When into office on Wednesday 5/20 and asked for a quote for my pet dental cleaning , receptionist…read moresaid she couldn't give me one but would call me am next day with estimate , So that time came and went so I called her that evening at 4:30 saying she didn't call me so I had to call her to get quote for the service , she said she forgot about me . So she promised she would call me today am with estimate (but can you guess no call all day ).So guess you could say this place sucks

I have used this vet for several years and spent thousands of dollars. My dog is 16 years old and…read moreneeded to be put down immediately. I called them this Sunday and left a voice message, she never called me back. I called Monday morning and asked if she could work me in, she could not work me in Monday or Tuesday and was off for the rest of the week and suggested I do a home veterinarian that charges $3,000. I asked for my records to be sent to another vet. I would not recommend her or use her.