My experience was horrific and a nightmare. I was attending the Ashbury clinic on a regular basis to have my tattoo removed using laser treatment and it was going fine, my tattoos were fading until Dr Chen decided to have a go and he just recklessly destroyed my skin leaving ugly looking scars and when I tried to raise the issue he is being inconsiderate and unwilling to help and furthermore he harasses me with threatening emails late at night and at 1.30 in the morning that I have reported him to the Police about. Dr Chen persistently harasses me with evasive untrue statements claiming I had some form of underlying scarring on my skin from the tattooing process which is not the case and completely untrue as the ink is meant to be fading away slowly and not completely obliterated from my skin and the City Tattoo Removal Clinic have confirmed that when I visited them. Dr Chen also have the before photos of the tattoo that he is refusing to show that would show evidence of any underlying scarring issues that he claims I had from the tattoo process due to the shear extent of the scarring. I just barely had around 17 treatments at the Ashbury clinic and in the last 10 treatments it seemed to be going nowhere, it was barely fading, Dr Chen was even talking about how difficult it is to get removed because the ink was very deep. He also claims that I have never raised the scarring issue and I did at the time and all his response was that I signed the form about the risks involved and that was it, he didn't seemed to care or show any concern about it whatsoever. He did however treat the scar he caused by giving me an injection to reduce the ugly puffiness. Ashbury is now refusing to speak to me and recently sent me an email saying that I have to contact them through my lawyer in future and if I contact them again they will report me to the Police just so they can get rid of me. Furthermore, they said they have reported me to the Police making defamatory accusations that I was harassing them and being abusive, which Is untrue. If I am unhappy with the service I receive I have a right to complain and I have a right to be unhappy as they have completely disfigured my skin, leaving ugly looking scars. I have also the right to be unhappy as they are refusing to refund the money and show the before photos. He shouldn't be a surgeon. I would not recommend this clinic to anyone, keep right away from them. read more