Dr Matchison is my 93 year old mother-in-laws cardiologist. She needs back surgery and due to her age she needed special heart tests which were done and she was told the results would be available within days after the tests. She stopped by Matchison's office two days after the tests and were told the doctor would get back to her right away.
Long story short, after 9 days of daily calls to Matchison's office and concurrent daily promises by his staff that Matchison would get right back with the results we had zero feedback from Matchison or his staff. On the ninth day my wife and her mother called and told the office if we don't get the results in two hours we are coming to the office and wait until we get them as my mother in law was stressed and quite concerned about the life altering news she was waiting for from Matchison.
So, my wife, sister-in- law and mother-in-law as promised went to Matchison's office and asked for the results and low and behold the results were ready. They were whisked into a back room so as not to let other patients here of this total and complete failure in doctor/patient communication. The staff assistant blamed herself for the mix up, which is a total weak cover up for a doctor who was uncaring, unavailable and unprofessional. He didn't even have the decency to meet and discuss the results.
The appointment to discuss the planned back surgery with the spine surgeon in Marina Del Rey had to be cancelled and rescheduled as it was set for the 9th day. Oh yes, she passed and is cleared for back surgery. read more