This is one of only a few clinics in the area that accept my insurance. That being said, the reason…read morefor my visit, was because I am in pain. I have a broken molar and the roots are now upset. I called my dental insurance on May 5th, 2026 and they contacted the clinic, verified all of my information, and set today's appointment May 15th, 2026.
I showed up and was asked to fill out forms, then I was asked for photo ID and my insurance card. When I inquired as to why, I was told so that they can take photo copies of them and keep them on file. I said no thank you... those are my papers and they are for "visual" inspection only, but not for them to keep copies of. I even showed them for visual verification. (The 4th Amendment of the U.S. Constitution ~ The right of the people to be secure in their persons, houses, papers, and effects). I educated the person at the front desk that spoke broken English, being careful to make sure that I went at their pace, and that I was clear in that they could visually identify, but not have copies.
Apparently my answer wasn't good enough. Someone in a white coat came out also speaking broken English and not able to communicate well, reiterating that they needed my photo ID and health insurance card, that they would in fact be taking copies as it was their POLICY. When I again said no and educated said white coated individual... they told me they could not provide services without having COPIES OF MY ID's.
No one told me their name, no one provided any form of escalation or de-escalation, no one at the clinic did anything but stand on policy, and they refused service to someone in pain that has already waited 10+ days. Now I have to wait even longer to get into another clinic because you CHOSE not to provide services, not because of state law, but because of your POLICY. You actively chose your policy over a patients unalienable rights.
In Oregon, healthcare providers have a legal and ethical duty to provide adequate pain management, and failing to do so--or ignoring severe pain--can constitute malpractice, negligence, or patient abandonment.
Having read through the reviews on Google... I should have been more cautious before scheduling an appointment at this clinic.
I have filed a formal grievance with my insurance company, subsequent complaints with the Oregon Health Authority, the Oregon Dental Board, the Oregon Dental Association, and I will most likely file one with the City of Beaverton directly.