As a GIA Graduate Gemologist that has been in the gemstone and diamond trade for well over 20…read moreyears, I have no reservations in stating that The Jewelry Connection offers the highest quality of service you will find in the South Texas region. Michael Gossage GIA GG, AJP, Pearls Graduate ISG RG, RGA

This place!!! I had been wanting to go to their shop for some time and finally had the chance…read moretoday. I pulled into the parking lot and the sign clearly states that part is only for the Jewelry Connection. Not wanting to start off on a bad foot, I backed out thinking their parking must be in the back. I drove around behind the store and there was no indication of any parking for the Gun Connection. I called to inquire where the parking might be found and was told that the parking was right in front, they are the same business. The indignant tone (as though I am the biggest idiot to not know that) put me off but I was determined to visit because I love gun shops and this might be my new go-to place. I went and parked in the front and entered the store only to find all jewelry and a fairly impressive Yeti collection. I asked where the gun store might be. I was pointed toward a door that was locked. I was told to go through that door so I tried it. Again, it was secured. I decided to leave stating it was clear this store does not want my business. The young man said thanks for stopping in and I was out of there. If this is ANY representation of their customer service, please stay away from this place!!!

The service here is pretty good nice people they greet you when you enter the business sometimes…read moreit's a little busy and there's some what of a wait. They have a lot of products to shop around for.

Went in and got absolutely low balled on top tier fishing gear, but was in a pinch and needed the…read morecash for the holidays. Best price was to sell to them. So when I show up a few weeks later to buy back my items they are way overpriced and 'Josie' was rude as hell and not willing to work with me even tho I was willing to still pay more than what they loaned me, for only one item! I did lots of business with ezpawn in the city I'm from but absolutely not will come back to this one. They also made me feel very uncomfortable when I walked back inside to buy my stuff back as they started laughing and talking to each other while looking at me walk in. My advice is go somewhere else for your pawn needs, and especially if miss Josie is working.

Great place and always kept clean for customers. The customer service is amazing and they are…read morealways friendly to customers

During a recent trip to the Rio Grande Valley, I had two Seiko watches that I decided to present as…read moregifts. However, both watches needed batteries. In addition, the band for one of the watches needed to be resized. Since I am not from the area, I decided to first try Zales Outlet that I discovered (via a Google search) to be located at the Mercedes Premium Outlets in Mercedes, Texas. Since neither of these watches were sold at Zales (and the company does not carry Seiko), I was concerned that the store wouldn't even consider working on them. However, I thought that it was worth a chance to swing by the store. After all, I have always had good experiences at Zales jewelry stores for things like battery replacements for finer watches. The store is located in the Mercedes Premium Outlets shopping center. This is a surprisingly nice set of stores located just off of I-2/Hwy 83 in Mercedes, Texas. It was very easy to find parking nearby the entrance to the shopping center near the store. The store itself is very clean. It is located as a corner store in the outlet mall -- across from Brooks Brothers and Pandora. It is caddy-corner from the Gap Factory store. The best part of this store was the customer service. It was attentive, friendly and highly professional. I was immediately greeted by several employees. I asked about battery replacement and resizing/adjustment for Seiko watches. I was immediately told that they would as well as the cost of each service. In fact, I found the quote to be quite low and relatively inexpensive! Two of the women immediately worked on the watches. Opening a watch can often be a cantankerous ordeal (because different watchmakers use different designs for accomplishing this). However, the two women worked together and replaced the batteries very quickly. In addition, the woman who adjusted the watchband was very patient. It had to be adjusted four times -- and she did this with a gentle and authentic smile. I checked the timing of both watches before leaving. They were working well. I was very pleased with my experience at this Zales Outlet. Not only did I receive exemplary customer service, I listened to one of the other employees assist a set of customers with a jewelry selection. He was not pushy (in trying to obtain a commission from a sale). Rather, he carefully listened to what they were looking for and did his best to help them. They were very happy with his assistance too. The next time that I visit the Rio Grande Valley, I would like to return to this Zales Outlet. The store is amazing! They offer very nice items at remarkable prices. Moreover, the customer service is much better than I expected. This is the type of customer service that one expects at a very high-end jewelry store that charges exorbitant prices. Yet, Zales offers remarkable watches, jewelry and services at even more remarkably budget-friendly prices. Thank you, Zales Outlet in Mercedes!

I've been wanting to visit this location, Just because i k…read moreow that thrifting is like hunting for a gem . The employees are super nice and the place is organized and has so much to look through. My daughter came outta this place with two full outfits and a few single garments to pair with whatever she wants..and she didn't even break the bank. We will be coming back again

BOOKS! BOOKS! BOOKS! I love the books here at the store! Plus very affordable! Perfect for kids!read more

Terrible store! They advertise items in the store and then change the prices when you get up to…read morethe casher. The manager will not honor the clearly advertised price. Please see the pictures. I showed these to the manager, and she agree they all were advertised for .50 but would not honor the price anyway.