These people are incompetent, poorly informed, and I've had to educate and explain the tax code to them to get proper returns. Originally they said I owed $2k, after my own research and telling them what to do my refund was $26k. It took months for them to handle some relatively simple Schedule C and Section 179 depreciation expense. I had all my docs to them by mid-February. They didn't file until April. Then they put the wrong account number for my efile return and this caused it to go into an IRS black hole where I had to file a complaint with my senator, and work with an IRS advocate to finally get my refund in September. Their incompetence lead to me having to wait 8 months and spend enormous amounts of time, energy, and effort to fix their mistakes. I'm sure they'll have some evasive response working responsibility. They should open a company to train people to be professional dodgers like they are read more