I contacted this location to schedule a routine cleaning as a new patient and inquired whether my…read moreinsurance was accepted. The staff member collected my information but ultimately stated she was unsure if my insurance was accepted and that someone would follow up the next day. By the end of the following day, I had not received any call, text, or update. I reached out again and went through the same process, only to be given the same response. I asked whether I had reached a call center or the office directly and was informed that I was speaking with the office. I explained that this was my second time experiencing the same interaction. I was then told that during my initial call, my information was likely not documented, which was quite concerning. I requested to speak with a manager. Shortly after, the same staff member returned to the line and stated that my insurance was, in fact, accepted--an answer that only came after I requested escalation. I reiterated my request to speak with a manager, at which point Carla identified herself as the manager. Carla attributed the initial issue to a call center, but when I pointed out that I received the same response during my follow-up call, she explained that the staff member was new. Unfortunately, Carla did not demonstrate a sense of accountability or urgency regarding the situation. Her response conveyed that this experience was not a significant concern, which was disappointing and did not reflect a high standard of customer service. Overall, this experience left me with little confidence in the organization's communication and administrative processes.

Great office and staff. Called beforehand and the receptionist was able to schedule something later…read morein the week for me. The doctor was phenomenal. He took the time to explain not only what he was doing but why he was doing it. Breaking down the procedure to make it easily digestible was very welcomed. Also, he was friendly throughout the appointment which was a nice touch.

I went to Dr. Julia Jackson about 2 years ago, and I must admit I am a hard patient. Imagine over…read more40 and still have 3 wisdom teeth. Someone tried before- unsuccessfully. She was perfection and I was not in pain. She did have to put me to sleep- thankfully, the last doctor didn't and it was a major mistake. She took out the wisdom teeth quicker than the previous doctor did with one tooth. She was upfront, patient, honest, and transparent on what to expect. She was highly recommended by my dentist and I would go to her again.

Horrible experience encountered. Had consultation appointment today that did not go through because…read moreoffice manager turned us around . The form to fill up for a minor was too long and was asking too much questions for a child. They wasted my time. Will never go back.

If you like or okay with having your teeth extracted without any sedation due to being a Medicaid…read morerecipient then this is the place for you!! If you have dental anxiety or prefer to be sedated for surgery, go elsewhere! They routinely deny sedation and anesthesia for Medicaid patients and force them to go through it unsedated while treating privately insured patients very well and ensuring they're comfortable and sedated. This is unethical and borders on insurance fraud.

I just had my last appointment for a tooth implant today. Obviously, it wasn't a pleasant…read moreexperience but it was made as pleasant as possible. The doctor and her staff were friendly and always made me feel at ease, aftercare instructions were very clear, and reception was very friendly and very efficient with billing and insurance issues.

After moving back to the NOVA area, I was happy to get back to Lake Ridge Dental Care!…read more There are alot of dentists out there but once you meet the dentists & staff here, you'll realize you've found the best! If you have any gum issues DR FISHER CANT BE BEAT & Dr Karbasi is always caring and will answer any questions you may have. While some of the hygienists do come and go and have their own way of doing cleanings etc, you know what you'll get with Dr. Fisher & Dr. Karbasi which is most important, their chair-side manner is TRULY the very best!!!

I've hesitated to write this review, but after two years, I think it's time to share my experience…read more My family and I were patients here for over eight years, and while things started off great, the quality of care and professionalism gradually declined. It began with noticing that cleanings were becoming rushed and incomplete -- sometimes it felt like no real cleaning was done at all. Over time, that lack of thoroughness became the norm. The final straw came with a serious issue involving a financing plan for my son's treatment. Although I agreed to an 18-month, no-interest plan, the office enrolled me in a 24-month plan with 26% interest. It took me four stressful weeks and numerous calls and emails (many unanswered) to get it fixed. At one point, I was even told the account could only be canceled if I opened a new one, which felt coercive and unprofessional. As a Deaf patient, I rely on email communication, yet messages often went ignored. Two years later, I still haven't received the final statement or an explanation for the mysterious $125 credit that I was supposedly owed. Our new dentist also questioned the amount of work that was recommended here -- and several of my son's fillings had to be redone because they had fallen out, costing us $750 out of pocket. I'm sharing this so others know to review their paperwork carefully, confirm financing terms, and keep all communication in writing.

Billing is completely unresponsive despite numerous phone calls and emails, and we suspect they…read moremight be running an insurance scam (they were issued a payment from our insurance company but deny having received it, and the payment was issued to an individual affiliated with the practice, not to the practice itself). We have reported this to our insurance fraud department. In addition, the patient suffered a cerebrovascular incident during dental treatment; when we returned to the office reporting extreme confusion in an elderly patient immediately post-surgery, they failed to recognize that anything serious was going on and recommend emergency intervention. In the past we have been happy with this practice, but this experience has been bad all around.

Dr. Ramsey and Kat and reception team were excellent! Quick…read morerecovery and painless, best way for wisdom teeth extraction to go. I recommend this practice to everyone!

I had my first visit to a periodontist and I was very anxious. My dentist recommended Dr Syeda…read moreZafrin. It was a very traumatic experience and there was no follow-up phone call to check on me. Very disappointed. Their only concern was another appointment in 2 weeks. Care instruction was given verbally with no written postoperative care instruction. I didn't feel any empathy for my experience. I don't recommend this office to anyone who is anxious about the dentist.

Awesome dentist and staff! This is the place to come for your treatment! Thank you NOVA Perio!read more

I have been going to this office since 2005. I have always had good work performed on my teeth,…read more(and only what was necessary), and I've had good recommendations for specialists when needed. I think Dr. Kim is a nice man and I felt the need to give this review since there have only been negative ones. As far as billing, one time Dr. Kim's office sent me a check because I had unknowingly overpaid. They could have kept it and I wouldn't have known the difference. Also, they are currently allowing me to make payments since my previous health insurance did not include dental and I needed cleanings and check-ups for myself and three kids. They have been courteous on the phone and have not pressured me. I gave 4 stars just because there needs to be some minor upgrades to the office decor. :) Otherwise, I will continue to make appointments with this dentist. Jamie S.

I have been Dr. Kim patient since 2003. He is a meticulous dentist and a perfectionist in his…read morework. He explain your options discusses tour decision and how he plans to proceed, answer all your questions in the process. I also like his hiring people from different cultures who are proficient in various foreign languages. This makes him popular with most of his patients. Dr. Kim himself speaks English, Spanish and Korean.

This man has utterly butchered my mouth. He did two root canals on the same tooth, because he did…read morenot like his own work. Those two root canals were done within 5 days of each other. I told him the tooth was moving after the second root canal and he told me sometimes false sensations occurred because of the obliteration of the nerve root. Fast forward about a year and I have an infection in my jaw burn. I literally have a huge knot in my jaw and the tooth is so painful I cannot eat. My gum is receding around the tooth because of multiple traumas from multiple root canals, infection, and extraction of the same tooth. I have bone splinters sticking out of my gums that have caused a large ulceration on my tongue. It hurts me to eat, it hurts me to talk, it hurts me to swallow my food. I will have to have oral surgery to cut my gums open and grind down the bone shards that are sticking out of my gum. I will also lose the tooth beside the one he butchered, because of the gum receding has exposed the root and nerve. Dr e will commit only to paying for the oral surgery. He will not restore my mouth to the level it was when I walked in his practice. He's trying to negotiate with me, it's suggesting half measures to fix it. It is half measures that brought me to this. I am following complaints against him with United Concordia insurance, and I am filing a complaint with the Virginia department of healthcare professionals. The final tool I have to make this man pay for what he has done butchering my mouth is to mount a 4 by 8 sheet of plywood in the back of my truck. It will say, dedicated Smiles butchered my mouth. I will park it in front of his business every single day while I frequent other businesses in the shopping center and spend my money. My God this man has cost me misery. If I can close the doors to his business it would be a public service to the rest of the community. He is dangerous, and does not hold himself accountable for the damage he does. For God's sake do not let him do to you what he has done to me.https://www.yelp.com/writeareview/biz/ou8n8ykHaQt-cRJOxUPjhw?review_origin=mobile-site-question-based-entrypoint&toast_recommend=no

I saw Dr. Colina and I was impressed! The previous dentist I saw (different practice) wanted to…read morecrown all of my back teeth! Dr. Colina showed me where I only had a broken filling! I was very impressed with the office staff as they were extremely courteous and efficient!

Everyone seemed quite friendly at the Alexandria location. I was immediately greeted by Juan and in…read moreless than 5 minutes, I was on my way to the chair. The dental hygienist was very kind and took her time explaining everything that was happening. The xray portion was a bit painful but, the dental hygienist made me as comfortable as she could. During my appointment, I did feel like the hygienist kept trying to sell me on different rinses and various other items. Other than that, every employee took great care of me. I'll definitely return.

Nova Dental Clinic is good. The staff are friendly and helpful. I liked having my dental X-rays…read moredone with a wireless device, so quick and convenient. The waiting area is cozy with hot drinks, and the Halloween decorations were a fun touch. It can get a bit crowded at times, but only for a short while. They have plenty of staff, and everyone works smoothly together. I basically go for dental cleanings, so I can't speak about any other services.