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James A Haley Veterans Hospital

5.0 (1 review)
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2 years ago

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BayCare Outpatient Center - Riverview

BayCare Outpatient Center - Riverview

2.5(11 reviews)
0.9 mi

I cannot say enough good things about BayCare Laboratories in Riverview and St. Joseph's Hospital…read moreSouth and its cardiologists in Riverview and Tampa! All are excellent and 5 stars!

The front desk office experience needs improvement in the primary physician care department. I made…read morean appointment as a new patient. When I came to the front desk to check in, the receptionist could not find me in their system. Apparently, she became frustrated and had an attitude that she could not locate me and told me several times that I was not in the system before telling me to have a seat. After she received help on what to do, I was called for my appointment. That's when she yelled at the nurse assistant that I am not in system and needed to fill out paperwork. By that time, I said something to her about her attitude and unprofessional behavior. Her behavior & attitude impacted my health. When I left, she had told the other receptionists at the front desk who retaliated on her behalf doing little subtle things that I picked up on to retaliation. This is unacceptable. I understand that working the front desk & dealing with patients can be hard but if you do not have the patience, professionalism & maturity to do the job then you need to find another. The front desk is the first point of contact before seeing the physician and last point before leaving the office. No one who is not feeling well wants to encounter attitude & retaliation for speaking out about it. Bay care needs to request & evaluate patient reviews as well as put technology in place to monitor this area for improvement & better customer service experience.

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BayCare Outpatient Center - Riverview
BayCare Outpatient Center - Riverview

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Orlando Portal, MD

Orlando Portal, MD

1.7(13 reviews)
0.4 mi

The worst place to be able to get the meds ND or prescriptions for your mother just literally today…read moredid my husband get my mother's prescriptions after 2 wks of waiting for her to get what she needed first they call ND tell u ,You can come now to pick up the scripts there is 3 waiting at the front office,You show up ND nothing is they had faxed it to Walmart pharmacy,Well they don't accept faxs especially on any prescriptions mgr of pharmacy called doctors for 4 days left messages ND no response back I called several times several days ND no answer nor a call back the ppl in front office rude AF they smirk at you literally hang up on u if your lucky enough that they answer then the Doctor portal tells you if u don't like it look for another doctor smdfh

This is the worst doctor's office I've ever been to. Actually, this office & my mom's doctor are…read moretied for the worst. I saw the PA in June because I started having mild hypertension. I saw him again in July to assess how my new blood pressure pills were working. It worked great & my blood pressure was controlled right away. All of my labs are normal so he said it's ok to have a follow up in 6 months. I like the PA. I have no issues with him. My issues are 100% about the protocols in place at this office. They require you to call the office every 3 months for your refills. Why can't they just give me a prescription with enough refills for one year like normal doctors offices??? If that's not frustrating enough, I can't call for my refills until 7 days exactly before I run out of meds. I use a mail order pharmacy so this is not ok. The first time I tried to call for refills, it was a month ahead & they said I have to call back a week before. So I called back 8 days before my prescription runs out, and they said I had to call back THE NEXT DAY!!! Why???? This is so ridiculous. They said it was because my prescription insurance won't fill it early but that's a lie because I receive notifications from my pharmacy to get a refill a month before it's due so they would have accepted it a month in advance. So now (early Dec) I'm almost out of my meds again, and I asked for another refill. I have my 6-month follow up appt in Jan. The office said they won't refill my med unless I see the doctor again before hand. I just saw him 5 months ago, and he said I just need to come in after 6 months. I told the office this, and they said it was office policy. Their policies make no sense, and I feel like it's all just a money making scheme because I keep getting charged here & there for things that should be completely covered under my health insurance. I never argued about it, and I paid what I owed since it was only $20-50. This ridiculous refill process is just not worth my time. I switched to another doctor that I know for sure gives one year refills. Save yourself the trouble & do NOT go to this office.

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Orlando Portal, MD
Orlando Portal, MD

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James A Haley Veterans Hospital - medcenters - Updated May 2026

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