I cannot say enough good things about BayCare Laboratories in Riverview and St. Joseph's Hospital…read moreSouth and its cardiologists in Riverview and Tampa! All are excellent and 5 stars!

The front desk office experience needs improvement in the primary physician care department. I made…read morean appointment as a new patient. When I came to the front desk to check in, the receptionist could not find me in their system. Apparently, she became frustrated and had an attitude that she could not locate me and told me several times that I was not in the system before telling me to have a seat. After she received help on what to do, I was called for my appointment. That's when she yelled at the nurse assistant that I am not in system and needed to fill out paperwork. By that time, I said something to her about her attitude and unprofessional behavior. Her behavior & attitude impacted my health. When I left, she had told the other receptionists at the front desk who retaliated on her behalf doing little subtle things that I picked up on to retaliation. This is unacceptable. I understand that working the front desk & dealing with patients can be hard but if you do not have the patience, professionalism & maturity to do the job then you need to find another. The front desk is the first point of contact before seeing the physician and last point before leaving the office. No one who is not feeling well wants to encounter attitude & retaliation for speaking out about it. Bay care needs to request & evaluate patient reviews as well as put technology in place to monitor this area for improvement & better customer service experience.

I had a great experience- The Gentleman who did my CT scan (Boonie) at the Riverview Location was…read moreREALLY GREAT. He was professional, had a great demeanor and was very good at what he did. My CT was labeled STAT and he even got the Radiologist to read the Scan so I knew for sure that there wasn't any other internal problems from a fall and rib fractures. I was scheduled to go out of town, and he said the Radiologist said I could go! The Reading was sent to my MD right away and I had a confirmation call from his Office right away. 5 STAR EXPERIENCE ALL THE WAY!

The efficiency provided at this lab is outstanding! We have tried the others and end up bruised by…read moremany attempts finding a vein. My veins are always hard to find but have never had a problem here. Even as a walk in the wait is well worth it! Have always been worked in within a short 15 min wait! Everyone is friendly and efficient at their job!

BayCare Medical Group Pediatrics always tried to help me with any questions, friendly and overall…read morea very pleasant and efficient experience.

Very friendly and quick. I was able to get in and out in less than 20 minutes. The front desk staff…read morewas very friendly as well as the nurse and physician. I've been here several times and sometimes the wait can be long, but the staff is always very friendly.

i thought it was clean it was nice , the receptionist were unprofessional and kind of rude. looked…read moreat me like I was weird or something . the nurse was sweet and dr jasmine was nice . Overall it was quick and fast for me. I had uti and it was treated quickly

I can see why this place gets good and bad reviews. This urgent care is located in front of the…read morePublix Plaza on 301 & Symmes. Very easy to find and right next to a Dunkin' Donuts if you're needing a snack. Check in was swift and courteous, front staff was very kind. You'll need to put a card on file for them to charge on. Although there were just a few people in the waiting room, the wait was a bit longer than expected but still reasonable. Rene was an excellent medical assistant and I wish all healthcare professionals that I meet were like that. He was very kind and did everything to make sure you felt comfortable. NP Kamrin was a bit rude and insensitive to my pain and wasn't helpful overall. I felt like she was on a power trip writing prescriptions for everything on the planet. I would return if I had a need, everyone was great from checkin to check out except the NP but it was still a good experience. Thank you for taking care of me!

Wait time even with an appt is unacceptable An 1 1/2 end by…read morebefore anyone was even called back. I do not believe there was a dr even on the premises

Went today for my son's ear pain. The wait was short and the staff were so kind. We were in and out…read morein under 45 minutes. They had water and juice available for patients in the lobby, and the front desk attendant offered us snacks while we waited. The PA who saw my son was so patient and knowledgeable. Always impressed by our experiences with BayCare. Thank you!

I came into the emergency room via 911 on 10/25 and was treated rudely. Patients should NOT be the…read moretarget of jokes of the staff that work there. I heard EVERYTHING. The only thing that mattered was that I had insurance. Your night time ER staff on Saturdays needs to treat patients with dignity - not as jokes.

We always get great care and advice they are kind and compassionate our favorite Doctor took a…read moreleave but our new health care provider is excellent Thanks

When moving to SSC I was thrilled to find a local Primary Care Dr. Dr Dhaliwal was a nice Dr. If…read moreyou ever were able to see her, but in the three years I think I saw her once. I was always seen by her nurse practitioner, Dr Maldlnado. At first I felt well taken care of, but it soon changed. She showed me total disregard for my issues I was experiencing, I always bad to initiate my next treatment. I questioned her as to why my Vitamin A was so high, she snarled ''cut your intake in half''.....my current Dr took me off off all my medications with Vitamins A in it. Never went over blood work, Never showed a care for your health, and the last straw was when she treated me with total disrespect for my UTI issues. Another challenge is dealing with the front end women, not very welcoming, and if you have a problem with billing forget it. There are tons of Doctors in this area that treat you with respect and take an active roll in your health. This office is not one of them.!!!!!!!!!!!!

Made an appointment for a pre employment drug screening, had some complications with scheduling as…read morethe online process allows you to make a drug screening appointment at times that they do not do them. But they called and rescheduled me, so no major issues but that could be improved. Amaya was super friendly and helpful. It I'm sick I'll definitely come back to check out their PAs/Drs care. But the facility is nice and new and very clean.

I went to this facility over one month ago. They charged my credit card for the visit and my…read moreinsurance then processed payment and submitted it to them. I have made many calls to have them refund the money to my credit card and have yet to receive it. The facility gives me the number to their billing department and the billing department says they are waiting on the facility to acknowledge that I am due a refund. It only took them minutes to charge my card, so they need to refund it with that same energy. I'll never go to this urgent care again.

The worst place to be able to get the meds ND or prescriptions for your mother just literally today…read moredid my husband get my mother's prescriptions after 2 wks of waiting for her to get what she needed first they call ND tell u ,You can come now to pick up the scripts there is 3 waiting at the front office,You show up ND nothing is they had faxed it to Walmart pharmacy,Well they don't accept faxs especially on any prescriptions mgr of pharmacy called doctors for 4 days left messages ND no response back I called several times several days ND no answer nor a call back the ppl in front office rude AF they smirk at you literally hang up on u if your lucky enough that they answer then the Doctor portal tells you if u don't like it look for another doctor smdfh

This is the worst doctor's office I've ever been to. Actually, this office & my mom's doctor are…read moretied for the worst. I saw the PA in June because I started having mild hypertension. I saw him again in July to assess how my new blood pressure pills were working. It worked great & my blood pressure was controlled right away. All of my labs are normal so he said it's ok to have a follow up in 6 months. I like the PA. I have no issues with him. My issues are 100% about the protocols in place at this office. They require you to call the office every 3 months for your refills. Why can't they just give me a prescription with enough refills for one year like normal doctors offices??? If that's not frustrating enough, I can't call for my refills until 7 days exactly before I run out of meds. I use a mail order pharmacy so this is not ok. The first time I tried to call for refills, it was a month ahead & they said I have to call back a week before. So I called back 8 days before my prescription runs out, and they said I had to call back THE NEXT DAY!!! Why???? This is so ridiculous. They said it was because my prescription insurance won't fill it early but that's a lie because I receive notifications from my pharmacy to get a refill a month before it's due so they would have accepted it a month in advance. So now (early Dec) I'm almost out of my meds again, and I asked for another refill. I have my 6-month follow up appt in Jan. The office said they won't refill my med unless I see the doctor again before hand. I just saw him 5 months ago, and he said I just need to come in after 6 months. I told the office this, and they said it was office policy. Their policies make no sense, and I feel like it's all just a money making scheme because I keep getting charged here & there for things that should be completely covered under my health insurance. I never argued about it, and I paid what I owed since it was only $20-50. This ridiculous refill process is just not worth my time. I switched to another doctor that I know for sure gives one year refills. Save yourself the trouble & do NOT go to this office.