Charlotte was great. I've been waxing for 9 yrs and you'd never know she's relatively new. Very…read moresweet, gentle, quick, & had a positive vibe. I will book with her again. I'd give Charlotte 5 stars but the salon 4 because I don't like having to pay 1/2 up front each time being a repeat, long time customer.

I had a wax appointment canceled at the last minute (I received the call at 7:13 a.m., and my…read moreappointment was at 9:30), and I was counting on it to travel. The last time I was 8 minutes late, they threatened to charge me a fine. They said they would call me today to reschedule, which they did not do. I complained, and the owner called me to look for another provider and HUNG UP ON ME.

The staff is amazing and always makes you feel welcome and take the time to listen. Really…read moretalented stylist and have always done a wonderful job. We have been going here for several years and wouldn't consider going anywhere else!

First time brow wax here and it was great! I had Emily and she did an excellent job! She made…read moreconversation easily and my brows looked great! I'll definitely be back! Remember to bring coins for street parking or park at the library.

Callie is amazing. She is so welcoming and makes me feel comfortable. She does great work and pays…read moresuch close attention to detail. My brows look thick, shapely, and the best color for skin/hair. She's the best! Also. the shop is warm and inviting. It always smells great, too. LOVE DTWN Sassafras!

I love this place and Brittany is fantastic! I was in town and have been here twice and it's very…read morerelaxing. Brittany was so easy to talk with and my gel manicure looks great! It's located downtown with so many other places to shop and eat nearby.

From my Google review:…read more I work in customer service, so I generally have a lot of sympathy for other service workers. However, I did not enjoy my experience at Studio Monroe this Thursday at all. I booked a simple brow and lip wax, which was blocked for 15 min period on their calendar invite. I showed up to the studio about 10 minutes early and was told Katie was with another client. No big deal. I was early, right? Wrong. I waited 20 minutes past the time my appointment should have STARTED and was told nothing from the person working the front desk. After 20 minutes, I told the front desk person that I wanted to cancel my appointment, which she agreed to. I mentioned someone who had gotten there later than me being helped first by Katie, only to receive the response that that person had an appointment booked before me. So, why did someone who had an appointment before me show up later than me? I wasn't massively early, only 10 minutes. Was that individual only blocked for 5 minute appointment? Is that even possible? Was she notified that Katie was running late? Why wasn't I told there was another appointment before mine that she hadn't gotten to yet, when I first checked in? After all that, I left. Katie did reach out to me to apologize and offer a complimentary wax, which was a very nice thing to do. I wasn't overly thrilled with the outcome even though I wanted to simply keep the same shape, but was too afraid to say something since I had already made a point about the lateness. All in all, I will not be returning to Studio Monroe. I canceled my future waxing appointments I had set up with them. I had high hopes since I really enjoyed my visit to Xscape Salon under same management. I wouldn't say the wax job was bad by any means, but just not what I was looking for (i.e. my brows ended up more rounded and wider set than I like). My biggest gripe is with the front desk and customer service. If I was rating just the wax, 3 stars. If I was rating just the front desk/customer service, 1 star. Overall, met in the middle with 2 stars.

I've been here about 3 times over the past 2 years and have worked with several of the ladies here…read morefor trim and styling! Very professional service and welcoming environment. It was my first time having a balayage touch up done here last month with Avery. I didn't have much of a vision for what I wanted, just knew I wanted brown red tones. Avery was super sweet and attentive to my questions and my preferences. It's always a nervous process meeting a new hair stylist but we clicked really well and she was very reassuring and diligent with her work! I had a very positive experience with her and loved the redness of the balayage at the end. Everyone in the salon hyped me up and it felt like a very supportive environment for the workers and clients! Avery also walked me through how to maintain my hair color, and I have been able to keep my hair red 1 month later with the recommended red shampoo! Overall a great experience and professional work here. I feel very at ease with the high quality services they offer. Definitely would come back

I have been coming to Xscape for a few years now, and I have had only good experiences! I have seen…read morethree ladies at the salon, but have been with Kate F for majority of that time. Not only is the salon adorable, clean, and welcoming - but they have the BEST product selection. Aveda, R&Co., Orbe, and more. They aren't product pushy at ALL. On top of the hair products, they have a lovely assortment of hair accessories, jewelry, candles, lip products, etc on display every time I come in.. and honestly, it's always on trend, awesome quality, and you need it. I love their online booking tool - super easy to use! As for the talent of their stylists - I have never left unhappy with my hair, far from it. I always leave loving what was done and feeling like a million bucks. Each girl I have seen for a service has done an outstanding job and I have loved my hair! I get asked often where I get my hair done, I love sharing where and who does my hair. Highly recommend Xscape Salon - and their sister location Studio Monroe, too!

The staff is so friendly and they go out of their way to help. They keep up their bubs so I've…read more always gotten a really good tan. Thanks Mirage!

Never open on time. But very reasonable on price of packages. Friendly and clean placeread more

Epic Service, clean salon, and Lauren, my Lash stylist is highly skilled at what she does. I highly…read morerecommend this salon and the staff is very friendly. For some R&R, check this place out!

Love this place! All the girls are so friendly and welcoming. Very clean and I'm always happy with…read moremy lashes

I decided to make a last-minute appointment to get my eyebrows done and Urban You had an…read moreappointment for that afternoon. It was a little confusing to get into the building just given it's off of the east beltline but when you walk in it's very clean and well marked. The entryway was absolutely beautiful and the establishment was extremely clean. My aesthetician was great and very prompt in helping me in addition to completing the appointment in a timely manner. There are a lot of different services that you can have at urban you and I'll definitely be considering a facial at some point in time. The costs or what you would expect for the Grand Rapids area but the convenience of same-day appointments and online scheduling was key for me. I'll definitely be coming back.

I've been a customer getting Botox and lip injections for 4 sessions- never had a problem until Im…read moreI went to this location - my Botox was increased so I thought I'd have more tightness. I spent more money than ever before and I still have deep frown lines and crows feet. I got around 55-60 units. So you'd think- I'd be tight, but I'm absolutely not. Highly disappointed. I actually think the estheticians/nurses don't actually put a full unit in and actually just do half so the customer keeps coming back for more and more. So they're crooks and liars. 60 units on a 30 year old should NOT have the deep from lines and crows feeet I have they completely fooled and tricked and lied to me to try to get more money out of me I've lost all respect for this company. Definitely going somewhere else. If you want good truthful care STAY AWAY