We bought four new tires from them October 1st and they said I needed an alignment so I scheduled…read morean alignment for 10 o'clock Saturday so I drop it off at 8:30 on Saturday. They call me two hours later to tell me they couldn't get to my vehicle and they didn't know why it was scheduled, there were other people in front of me. Which is their mistake and they should've caught it before I walked out of there. I could've taken my car and had it done in the morning in Boerne or San Antonio at Toyota. I told him I was leaving my car early because I was headed to San Antonio. Had I known this at 8:30 when I dropped it off, poor customer service on their part. So now here I am on a Saturday at 1:46 having to take it somewhere else could've been done this morning. Waste of a whole morning now afternoon

Driving an RV from S/E Texas to AZ. Sunday morning I had a tire issue in Kerrville. After checking…read more& finding no one open for RV tire change I was referred to A & A. Called & reached Jeremy, met him at the shop & was on my way in 30 minutes. About an hour West I had another tire issue. Called again & Jeremy drove out & fixed it in record speed. The truck is well equipted & Jeremy looks like part of a "pit crew" in action. Very pleasant & knows what he's doing. He certainly made the company look good.

Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

Checking your tire options? You can't go wrong with Discount Tire! I've been coming back for years…read more Customer service is always on point! They really take care of their customers. I recently purchased a used "Gold certified Toyota." Our local Toyota dealer did a poor job on the inspection. After speaking with customer service they refused to rotate my tires and said I'd have to pay the dealership to do so. My daughter contacted Discount Tire and confirmed that they offer complimentary rotation! Even if you did not purchase the tires from them. I drive with peace of mind knowing that there's a discount tire near by. Any tire issues I just drive up or make an appointment online. My vehicle was ready within 45min as they estimated. Great selection of tires to choose from. If they don't have it. They usually can get it within hours or next day and financing is available on the spot.

The service requested is great. I love my tires. The quality is spot on. The value is there, too…read more My tires did not break the bank.

Popped our trailer tire right off the highway. Pulled in, got 4 brand new trailer tires installed…read morewithin 30 minutes! SUPER PLUS they had the coolest birds to interact with while waiting!! Amazing friendly and fast family run business. I recommend using them if you're in the area!

If you need a tire? Yes - anything else ? Absolutely not. They don't clearly state their "policy"…read morethat they only use parts they ordered. Went to the shop and had a conversation about sensors being replaced and having an issue with my AC not blowing cold. They ran some test & advised they believe I have a bad compressor. I purchased an entire compressor kit from NAPA - the communication was horrible - i had to reach out every time. They informed me after i reached out that the parts were replaced but still not blowing cold and they wanted to get a second opinion from another mechanic which come to find out is a mechanic in the next town mind you i didn't give consent for my truck to be transported anywhere. Let alone driven by a mechanic i've never met. Took no accountability for the lack of professionalism & only response was "we were asked to put parts in not make sure they work" ..... 0/10 on any mechanical work. Oh yeah & now the truck is running hot & fluids empty upon picking up.

Came in to get my new tires on, was greeted by a lively smile. Was told to come in around 1, did…read morejust that. Serviced within 45min. 140$ for all 4, no complains here!! THANKYOU once again

Flat on the way into Fredericksburg with my RV, desperately needed a heavy duty tire and called…read moreKrauskopf today. Friendly, great to chat with and they had it mounted it on my rim quickly. price was to the dollar exactly what was quoted over the phone sight unseen. Very thankful for their service. Definitely recommend 100%.

An all around great experience. We are appreciative of the slower paced life in Fredericksburg. But…read moreit's hard to get urgent needed service on a Sunday. We had the misfortune of picking up a nail in our tire, and it would not hold pressure. We are so grateful he was able to come to our home and repair the tire on a Sunday afternoon. Thank you so much!!

Douglas goes well above & beyond for a number of different reasons. They use flatbeds and know how…read moreto avoid damaging a vehicle in situations like a blowout, which is what I had. The owner is extremely nice and goes out of his way to help quickly, even dropping dinner to come help. I'm very grateful for his help because we were in a rural area with a tire that couldn't be repaired. He even got the car positioned perfectly on the street so I could remove the wheels and get the tires replaced the next day!

Had a total blowout in my husband Ram pick up 1 hour ago . Rob took great care of us. 60 minutes…read moreFrom the time we called Geico Roadside Assistance to on the road again. Nice guy. Thanks Rob.

My family and I were visiting Fredericksburg and got stuck on the side of the highway with a flat…read more We called and Patrick was able to come and get us aired up and less than an hour we were headed back home safe and happy!

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.