Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

My family and I were visiting Fredericksburg and got stuck on the side of the highway with a flat…read more We called and Patrick was able to come and get us aired up and less than an hour we were headed back home safe and happy!

Recap: the manufactured starter that I was charged hundreds for failed. That's not the worst part…read more I disassembled the car today to replace the starter. I discovered that three screws were missing, a spring clip on the wiring harness to the starter was missing, insulation on a bundle of wires was all chewed up from trying to force the intake manifold out and a plastic fastener was broken. They tied my starter wiring harness up with two zip ties. The poor workmanship and incompetence doesn't stop there. They're reused one-time use aluminum bolts and over torqued them. They snapped off as expected. This cost me another 1600 to have them removed. I have added a new pic.

We were driving through Texas and had a transmission hose blow out on our truck. Matt came out to…read morehelp us on a Sunday morning and was so reasonably priced. I would give him more stars if I could.

I highly recommend Charter. They were professional, friendly, prompt, knowledgeable, fair in their…read morepricing, and most important, honest. You will not be disappointed with their service.

Super friendly and quick service! They were honest about what is needed and their prices are fair…read more It feels great to know I have a trusted auto shop near by. I called every shop and Charter was the friendliest and took time to explain and work with me.

Great service, great customer service, everyone was very amicable and nice. Happy to have chosen…read morethis place. Quick oil change, plus service to my vehicle!! Thank you!!!

I've been going to Quality Lube for 11 years. Richard is trustworthy, knowledgeable and kind. So…read moregrateful to have a reliable place to take my car.

Great service, great price, got me in to look at the funky noise my car was making, and had it…read morerepaired within 15 minutes of getting it on the lift. They explained what caused the noise, and stated it was an easy fix, not what I feared. They are friendly and personable, and they have created a loyal customer.

Had ac issues they were efficient and did a great job. They kept us informed of timelines etc…read more Highly recommend them!

They must have more than enough business to turn away customers who want to pay them to install…read morecustomer provided parts. So much for attempting to keep my money local.

I was referred to them by a neighbor, and the reviews were fantastic. Polar opposite of my…read moreexperience. I took my car in for a steering rack swap, power steering pump change with alignment. Initially, I was told it would be done same day (Thursday Aug 11th). It wasn't ready until the Monday of the next week (aug 14th). I picked it up and they told me i have a leak at the front right differential. No biggie, as it has been sitting for well over a year. Upon getting my car, I drove it home. In my excitement, I didn't initially notice anything wrong, other than my car puking to the right. I had to stop less than 5 miles from the shop to fuel up. As I pulled into the station, I couldn't use my steering wheel controls to turn down my stereo. Once driving, I tried my cruise control, didn't work either. I have a trinket on my dash and didn't pay attention it was moved, so I moved it to the location it had been for about 5 years. Upon doing so, the airbag was illuminated. I immediately called them, and they answered (after hours). Explained all of my issues, and they were able to work with me on bringing the car back in to figure out 1. The steering wheel control issues and 2. The alignment being horrible.l and possibly dangerous. Fast forward, they actually came out to pick up my car (Aug 17th). Got the car back to the shop and figured it was the clock spring that they screwed up when they pulled the rack. They bought a new one and were supposed to pick it up at Austin subaru on Tues, Aug 22.. Somehow, austin subaru "mailed" the clock spring instead of letting them pick it up. So now, my car was to be done on a Tuesday, Aug 23l2nd. With the mix-up of "subaru shipping it", it's now moved to Thursday Aug, 24th. No information relayed to me about anything at any given point in time, 1st or 2nd visit. I had to reach out to figure wtf was going on with my car. I got ZERO information about the status of my car. Now Friday, Aug. 25th, I text for an update since they won't forward communication. They responded an hour or so later (1043am) telling me their woes on fighting the clock spring, etc. Later that same day (1251pm), they text me saying they got it figured out, and now they need to do the alignment. Almost 24 hours later....I get a text saying the alignment is complete and the car is ready for pick up. I had already told them my girlfriend was flying in, and I would have ZERO availability to pick it up with her here. Crickets were louder than them and their communications. Fast forward to yesterday, I trailered my car to a shop where I was performing the leak of the differential and I saw they have no fking clue what they're doing on a Japanese car (not that it matters). Steering rack and pinion leaking and crumpled up boots. And to boot, I still need an alignment! So not only am I out $550 on this shoddy job, I get to spend another $100 or so on another alignment. Please, stay far away from this place. They cannot actually handle any job. Pics attached! I only rented a trailer 3 times to let them work on my car. I might actually contact make a move for legal advice.

I had a low tire pressure warning. I stopped to see about getting the tire filled. They wanted to…read morecharge $10 to put air in 1 tire, needless to say - I passed. Now I need new tires and I will not go to them, I don't know if they are going to rip me off or not. Seriously, $10 to check and add air to a tire. Not my level of service for return business.

2011 F-150 pick-up sole owner... Wednesday Oct 25th I went…read moreto your shop for an oil leak. On the rack for inspection I was told a new gasket was necessary. I agreed to the repair and was quoted a reasonable price for the repair....I agreed and was given a 9:00 o'clock appointment for Friday Oct 10th. I arrived as agreed to, told the same young man my name and what the repair was. He shuffled papers, punched computer keys and didn't know what I was talking about and said that he must have lost the papers?? I shook my head, said "What a waste" turned and walked out and he said nothing else, he just watched the money go out the door. Now I have to find a reliable shop to make my repair.

This is a fantastic place to have your car or truck repaired! I drive a Toyota and in most small…read moretowns they can't work on them. I took my truck there and they fixed my struts, shocks, and some other things that my truck needed. I can't even remember how many times I have taken my truck to the dealer and they didn't even catch the worn out shocks. Not only do they do good work in a timely manner, they are very reasonable and fair. This is a great honest place to have auto repair done. Don't be hurt that your dog can't come in.

Jose was so kind and stopped what he was doing to help us. He checked the AC and got it running…read moreagain for a reasonable price. Thank you for your kindness.

Great service and very informative! Came in to get a car part installed and he helped me simply…read moresnap it in, will come again!

Honest, straightforward, and solid work. These guys stand by what they do and treat you right…read more Roy is the guy! He's knowledgeable, real, and someone you can actually trust with your car. If you're looking for an auto shop that isn't sketchy, this is it.