I've purchased a 2022 RAM 1500 and a 2023 Jeep Wagoneer and had a very satisfactory experience for…read moreboth purchases. Since..I've used the Service department for scheduled oil changes, and tires rotation and step out repair with satisfactory results. Overall, the sales, finance, parts, cashier and service staff are very attentive, service oriented and friendly. Currently, the service department is handling claim with Stellantis for the truck wheels falling inserts and the service advisor is doing a great job in pursuing the matter. This dealership has a family type atmosphere!

3rd vehicle, 2nd Jeep GC, that I've ordered and took delivery from this family owned, small town…read moredealership. Shawn was patient, informative & anticipated my needs throughout the whole process. Truly remarkable service that caused me to return again for this latest purchase and continue to earn my loyalty. Big city service with a small town feel.

Great service, great price, got me in to look at the funky noise my car was making, and had it…read morerepaired within 15 minutes of getting it on the lift. They explained what caused the noise, and stated it was an easy fix, not what I feared. They are friendly and personable, and they have created a loyal customer.

Had ac issues they were efficient and did a great job. They kept us informed of timelines etc…read more Highly recommend them!

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed

I am new to Fredericksburg and was looking for a good place to take my truck for routine service…read more My first introduction involved taking my truck there because I had purchased a brake controller on-line for my camper, but then could not find the receptacle to plug it into. Stroeher said bring the truck in and they would at least take a look at it - they looked at it as soon as I brought it in, and after five minutes of fiddling, the tech found the very-well-hidden receptacle and plugged in the cable. When I asked how much they would charge, the mechanic just smiled and said "Hey, bring your truck back here for service" - you can bet that I will do just that! CESDewar, Fredericksburg, Texas

Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

Nelson and Rey were awesome! We had a truck that had a starter issue and needed to get our family…read moreback to College Station. Rey, they're outstanding diesel mechanic rapidly diagnosed and corrected an unusual problem. No, it was not the starter, but he was able to figure it out. Excellent service and excellent people. The MVP for Ford dealerships!!

We were coming up for the weekend and blew a cold intake clamp. Ended up being about 10 minutes…read moreaway from this dealership. Most amazing customer service! Policy here is if you break down, you come first. Had sodas,coffee and water in the waiting room. Nice fireplace, tv was on, place was immaculate. Everyone was very friendly and accommodating!!! The stars lined up with this vehicle problem. If we ever break down again, let's hope it's right by this place otherwise hubby might be leaving with a new truck!

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.

Came to Fredericksburg for a girls' trip and noticed my tire pressure dropping on the way out…read more Patrick checked it out for me and found a nail in the tire. He patched it up quickly, was super helpful, and honestly saved us from a headache on the drive home. Really appreciated how fast and friendly he was -- thank you, Patrick!

If you're from out-of-town, ask for NAPA parts! I was visiting Kerrville and had my Thermostat…read moreHousing replaced just before leaving town. 8 weeks and 400 miles later the new Thermostat Housing died and I had to replace it. Replaced it with NAPA parts which has a 2 year nation wide warranty. Superior uses O'Rielly Auto Parts by default. Superior would have fixed it if I was in town, but that doesn't help travelers. When called about it Frank said he could have gotten NAPA parts for my car, but never offered it. Horrible.

These guys have done great work each time I needed them. Although the work was done faster than I…read moreanticipated they did a great job. Didn't even need the car I rented as the car was checked out and worked on same day. Reasonable and friendly service

We're out of towners that needed an oil change. We called late morning to see if we could get on…read morethe schedule today. Lady on the phone was super nice and offered to pick up and deliver our truck, just part of their service not an extra charge. They picked it up and left a car in case we needed one; and brought back our truck in 2 to 3 hours. Leslie, who picked up and delivered our truck, was super nice and helpful. This whole experience has been amazing and I couldn't recommend them more!

Bad experience with getting inspection. I was Failed because of a BS problem with my…read morevehicle.....and I had this SAME problem the year before when McLane Passed me! Told the man this (don't know his name), but he shrugged and said "Musta been a different tech...". So much for consistency with your inspections. And to the legalist who Failed me, I hope you live to the letter of the law in every little aspect of your daily life. Make sure you don't breeze by a stop sign in the country, etc etc! Your interpretation of what was "wrong" with my vehicle was 100% BS, but you wouldn't hear it. So much for having empathy and kindness for others. Go elsewhere for your inspections. I can't speak to the other services they offer, but their vehicle prices seem high IMO.