I found this vape shop after moving to the area coming from a very large urban city. It's often…read morebeen difficult to find what I need here in just about any category you can imagine since the area here is very rural in comparison to where I used to live. But UnderGround Vapes was a great exception, they were the first one I found locally and they had everything I needed plus they were so very helpful and took time to explain how each thing worked. Every time I go in the service and attentiveness is consistent, and the owner is always available, super helpful in addition to being very friendly. I'm thankful I don't have to drive 30 miles to find a great vape shop and UnderGround Vapes is great!

Staff is weird, a little air headed, and very passive aggressive. They can be rude and very as a…read morematter of a fact, considering its one of only 3 shops around its pretty easy to be the best game in town. especially being the town they operate out of is one horse, so not a hard thing to do. Many people tell me they have pleasant experiences at this establishment, i will admit to having one as well only it was when the owners were not there. so from now on i will take my business to shelby.

Service was amazing Lisa was so helpful!! Not just that the selection was top notch and the value…read moreof the products are great!!! Would definitely tell people to come here!!!

While on my almost daily Yelping mission in the Shelby, N.C. area I happened upon a vape shop I've…read morenever visited before. This place immediately caught my eye. It looks brand new on the outside and looks even newer on the inside. The store itself is in immaculate condition! Very organized and clean. I saw a really large assortment of vaping juices and related equipment. Nice stop!

This used to be a great place to go, for years. The staff was friendly, knowledgeable and always…read moreremembered you. Within the last few months however that has changed. I am not sure if it is new owners or what, but I have not seen the normal staff for months. The Indians that run it now, while not inherently a problem, a language and cultural barrier exists, but it needs to be mentioned for context, which I will explain. Now when you go in, every time, they are either on a VERY loud speakerphone/video call with at least 3 other people or listening to again, VERY loud indian music on their phone. No acknowledgement when you go in and you appear to be bothering the person at the register when you go up. The person at the register (it's usually the same person day or night 7 days a week) does not understand english very well and its very hard to make him understand what I want. The Pricing is also inconsistent and this was the dealbreaker. I asked for a specific product and when we went to the register (this has happened before, but not this badly in price) he asked the person on his call how much the product was, which seems to happen all the time, and he arbitrarily said 45 dollars. It was rang up as butane, which it was not, and not even in the same category, again, this has happened before with the generic butane item. I thought about that the entire way home and finally looked that product up online. Everywhere it was sold it ranged from 15-20 dollars, everywhere. I then called other stores and got the same thing. I said something to the employee later and after trying to explain 5 times (which he never really understood) he asked for a receipt. I explained they don't give itemized receipts and he rang it up as butane. He then said oooh alright and smiled, and went back to his phone call like he just solved a great problem without a care in the world. I have been a loyal customer for years. No longer.

From the owner: A one-stop-shop for all your smoking needs. From cigarettes & vapes, to herbal products &…read moreaccessories, to even books & jewelry - we have what the modern smoker is looking for! Stop by and see how our knowledgeable staff can help you today! (Must be 21+ to enter & purchase products)

Very nice store - clean with well-organized shelves and good variety of products…read more The staff is friendly, knowledgeable, and helpful. I recommend this shop.

Amazing staff, wide variety of product with great pricing and as someone with a lot of questions,…read moreWhitney was more than happy to help. My new favorite spot!!!

Awesome service, very kind, very knowledgeable. Always been my go to for everything vape. 10/10…read morewill continue to be a VERY happy customer.

Love this Store and Love Viki, She's the BEST!!! Viki can tell you EVERYTHING you Need to Know…read moreabout your Vaping Needs!

Purchase GeekVape Vape kit. Unit died within 7 days. Store offered no consideration of refund or…read morereplacement. And, gave only option as warranty (thru Shenzen China). Expensive items and incompetent staff.

They overcharge for their products. I go to a different store only half an hour away and they're in…read morethe same kind of shit up and they sell the products for way cheaper. So that tells me that they overcharge and I value my money I will not go here anymore. I only went here because I wasn't near my regular store and thought it would be convenient. I really regret stopping here, but it had to be done. Will not be back.

Love these folks! Always take great care of me and order in supplies for me to get extra before…read morelong trips or surgeries where U can't drive for a bit. They keep my dogs CBD well stocked, which I love. They respect the dollar bill & understand that having low, medium & higher priced varieties of items is important. The manager is cool about getting stock in other stores for you, if another location is closer to you. Hurricane Helene flooded this location & entire shopping center, so I am sad. I don't know if they will rebuild there. I am sure they lost everything. I feel bad for them. Their Tunnel Rd store was awesome though and opened with no power for cash sales even in those first few days where we couldn't find food, water and gas. We were so appreciative of them. All my neighbors go there now, too and they all rave about them.

Amazing service! Top notch shop!!! Walk in humidor, all the vapes, isolated compounds, gummies,…read moreroll your own supplies, glass, papers... all you need. The owner is no BS, smart and personable. I will return when in the area. I travel a lot and enjoy good smokes and good service. Very clean.