We hired Jaiders moving to move our things from a storage unit (and a couple of items from our parents two streets away) to a new house. Less than 3 miles one way all three places together. My fiancée booked the moving, spoke on the phone and informed them of all of the furniture and information they would need, informed them of her parents address, and gave them all they needed. They gave us an estimate of $749, which we accepted. Later that week, the owner texted her and asked for a $50 DEPOSIT to "secure the date". A check was dropped off and later cashed by Jaiders moving. The moving day came and they began moving everything. When they brought the first load, it was noted that some items they left in the garage at first. When they were done with that, they went with my fiancée to her parents house where they claimed they didn't have enough room for everything (when they had room for 2 bedroom 2 bathroom items first trip.. but now not 12 boxes, a vacuum, and a grill) and were going to bring what they could back to the house and that was it. When my fiancée returned with them to the house they simply unloaded all the remaining items in the garage. The earlier items that they had left in the garage were now in the house. They asked my fiancée for a check for $750 for which she did. When they left, she noticed that the furniture they had finally moved in was damaged. Her mirror coffee table was cracked, the entire side of her mirror vanity had the paint scraped off, the wood was scraped off of her dining room, the entertainment center was cracked, AND they had knicked our BRAND NEWLY PAINTED WALLS in multiple locations. We understand things happen with moving, but the extent of the damage was sheer carelessness. Furthermore, why did they not bring in the last load? If we are paying for a service, we expect more than everything dumped in the garage. But, that's not all.
Why did they tell her she owed $750 when first, the estimate was $749, but THEN I had already paid a $50 deposit? She should have only owed $699. When we reached out, we were told that the $50 was to "lock the date in." Well, that's not a deposit. Deposit goes towards the total. FURTHERMORE, we have friends who are using this company the day after us so we reached out to see if they had paid the $50. Turns out they were never even asked for a deposit! So, why were we?!
We are so upset. We do NOT recommend. read more
