Worst skin care company.
They will pocket your money, never send you the product, ignore all of your emails, and never issue a refund.
I made an order over a month ago; never received a tracking #. I emailed multiple times asking for one with no response. I had to go buy skincare products elsewhere. After the third week, I demanded a refund with no response. I told them I was doing a claim with my bank to get my money back.
After telling them that, they sent a shipping confirmation after I already said I needed a refund, and still did not respond to any of my 5+ emails.
The email claimed my product would be delivered that week; I checked with FeDEX and they lied. The product had never even been shipped nor even given to FeDEX. They just created a label to pretend it was shipped. FeDEX told me I could even see the proof online; which I have screenshot in the photos.
So they took my money, never sent out the product, ignored all of my emails, ignored demand for a refund, and lied that it was shipped. How absolutely shameful and disgusting.
I don't like to write bad reviews on Black owned companies; but when you're taking advantage of, and giving awful customer service, to the very Black women that support and keep you running-- you deserve it.
Not only did they take my money and not ship any product while continuously ignoring me-- but they also do not honor their rewards program. They push promotions to buy expensive bundles and deals for rewards points only to not honor them. If you try to use the link on their site, it will log you out and have you trying to use the link again. I had reported this last year twice and was ignored by customer service. Brought it up 5 more times this year. Twice I was ignored again. 2 other times I was told it be fixed in a week. Then lastly was told they were diligently working on fixing the link. It has been 2 full years. They do not honor the rewards. They do not care to fix it. They just want your money.
I have tried to stay patient and supportive of this company; hoping that the constant mishaps(as this isn't my first time having to inquire about a delivery) we're just temporary growing pains. Clearly they are not and this is how JACQS chooses to run and treat Black women.
Don't waste your money or time and shop elsewhere. read more