As a licensed stylist, I rarely leave negative reviews, but I feel obligated to share my experience…read moreso other professionals can make an informed decision\.
I purchased Aqua cylinder hair extensions from the Davie, Florida location\. The first batch I received \(which happened to be on sale\) developed bond failures after only a couple of maintenance appointments\. The bonds deteriorated to the point that it became nearly impossible to reinsert the hair into the cylinders, making the extensions unusable long before they should have reached their expected lifespan\.
When I spoke with Marlene, she replaced the hair\. I specifically asked whether the replacement was from a different batch because I did not want to experience the same problem again\. I was told it was not the same batch, although it was the only hair available in that length\.
Wanting to stand behind my work, I removed and reinstalled the replacement hair at absolutely no charge to my client\. Unfortunately, by the second maintenance appointment, the exact same problem occurred\. The bonds were fraying, separating, and once again became nearly impossible to fit back into the cylinders\.
When I returned to discuss the issue, I was told they had no way of identifying which batch the hair came from and that they had received no other complaints\. I was offered a refund for the cost of the extensions, but nothing for the hours of labor I donated to my client, the loss of income, or the damage to my professional credibility\.
What disappointed me the most was not simply the defective product--it was the lack of accountability\. As professionals, our reputation depends on the quality of the products we use\. When a product fails repeatedly, we are the ones who have to face our clients, spend additional hours correcting the problem, and absorb the financial loss\.
I was also told they no longer carry the cylinder extension line\. I don't know why they discontinued it, but after my experience, it certainly left me with questions\.
This was not my first issue with Aqua products, and after this experience, it will be my last\.
Buyer beware\. You may receive a product that performs exactly as expected--or you may not\. If you don't, based on my experience, you may receive a refund for the product itself, but don't expect compensation for the hours you'll spend fixing the issue, the services you'll perform for free, or the trust you may lose with your client\.
Unfortunately, that's a risk I'm no longer willing to take, and I will not be purchasing from this company again\.
