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Jacobo

3.8 (4 reviews)
Open 8:00 am - 9:00 pm

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Gi & Jo Cakes - Mermaid Cake

Gi & Jo Cakes

(9 reviews)

San Ysidro

I want to give Gi & Jo Cakes 5 stars so badly, as I am a repeat customer that has ordered with…read moreBerenice multiple times for work events and for my birthday cake. Those have come out looking and tasting outstanding. However, the reason I am giving a 3 star today is because of my wedding cake experience - which I would deem as the MOST important cake of my life. I did not get the same level of quality nor service that I normally get from her. I know this was a time when she was getting more demand than she was able to keep up with and losing orders and what not. That being said I was very communicative in what I wanted (sent a picture), and when I wanted it by, including the delivery location and time, and she confirmed everything on multiple occasions. Because of past orders, I trusted her 100% to deliver a wonderful product as she always has. Well, when I finally got to see my wedding cake on the day of my wedding, the first thing I noticed was a large bubble on the top layer - sure, this could have happened after delivery, but it was unsightly. This, I could and did get past. The second thing I noticed was the writing N & G looked so ... well not artistic. It was by hand, but did not look very sophisticated or elegant at all, I honestly would have preferred no initials or initials in non-cursive to what we got. I was very disappointed as it looked like it was added in haste, or a young child drew it. The middle layer was a little more gaudy gold that I hoped rather than the champagne gold color in the picture, but I was okay with it. And the last thing I noticed was the color of the top layer. PINK! The picture of the cake I sent was WHITE!!! Why was it Pink? Shocking! So, I tried to forget about the cake and keep enjoying my wedding day, and the cake did taste great. And to her credit, the bottom layer was absolutely gorgeous! So for the wrong color and the bad monogram, I am deducting a star. The other star comes from customer service. I did reach out to her to let her know about the bubble (she mentioned it wasn't there when it was delivered, so that's fine), and the cake color. For the complaint about color, I basically got an "oops" with absolutely no sincere apology nor suggestion for correction. Not even credits towards a future cake. It was this, that has now completely turned me off to ordering with her again. If for my wedding cake, all I got was an "oops", then I feel she did not care about me as a repeat customer whatsoever. This, I could not get past. Bummer, really. Very disappointing.

Thank you for the Beautiful cake!! You took my ideas and made the final product more beautiful than…read moreI could've imagined. The prettiest and yummiest cake!!

Jacobo - cakeshop - Updated May 2026

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