A wonderful team of very caring veterinarians..... Professional…read more.. And very down to earth folks.

I had two very sick lab's that came from a kennel sick throwing up and not eating…read more I called for an appointment... to hear, we will see the dogs at 3:30 but do not bring them into the lobby. I pull up at 3:20 pm on10/11/25 a vet assistant came out at 3:25 and asked to wait for a few minutes and she will be right out. Well 25 minutes later in the hot sun and getting hot, after all cars left and one pulled up No vet as of yet? so I go in behind a man with a small dog that was also throwing up and he was allowed in ? when I got to the window the assistance was ready to give me a bill for sitting outside not seeing any one It was the same person I saw at 3:25 when I pulled up. I get IT there busy but to have anyone tell you to be there and you sit. There needs to be accountable Professional people ! Kevin Wright

Can't believe this place has no reviews! Dr. Jones has owned this practice for over 30 years. The…read moredecor is kind of old country style with a lot of wood and everything is very VTech and football themed. The front staff was friendly. It only took about 10 minutes to fill out the new patient form and once brought back to an appointment room Dr. Jones came in quickly. Dr. Jones himself is very nice. He cares about not only the pets but their owners as well. He's also friendly and likes to talk a lot. The bill was around $60 for some eye drops and a consultation, which isn't the cheapest ever, but nothing outrageous.

Very disappointing and unprofessional experience with Dr. Matthew Watson and the team at Blacksburg…read moreAnimal Clinic I brought my dog to Blacksburg Animal Clinic today for a scheduled veterinary appointment, and unfortunately, we were not even seen because of an issue involving a $300 balance that I believe should have been handled directly with the ASPCA. A few months ago, my cat had cancer and required surgery on his ears. The ASPCA in Roanoke agreed to pay the $300 balance, and I provided Blacksburg Animal Clinic with documentation stating that the ASPCA would be responsible for the payment. The front-office employee who was working that day was the same person I spoke with today. She had originally scanned the documentation into their system and also spoke directly with the ASPCA representative by phone while I was there picking up my cat after surgery. I was told the ASPCA would be sending the clinic a check in the mail. Today, before my dog's appointment, I was suddenly presented with a statement saying that I still owed the $300. I explained that the ASPCA had agreed to pay this amount and that I had already provided the clinic with documentation confirming that arrangement. At first, I was told they did not have the paperwork on file. Then, after I explained that I knew it had been scanned into their system, they acknowledged that they actually did have the documentation. I also explained that I am disabled, live on a fixed income, and simply cannot afford to pay an unexpected $300 balance that I was told the ASPCA was responsible for. I was not refusing to pay a legitimate bill; I was trying to understand why I was suddenly being held responsible for a balance that had already been arranged to be paid by another organization. While I was speaking with the front-office employee and trying to resolve the issue, Dr. Matthew Watson came out and asked, with what I felt was a very obvious attitude, "Are we still doing this?" referring to my dog's appointment. I told him that I was willing to proceed with my dog's appointment as long as I was not being made responsible for the $300 that the ASPCA had agreed to pay. I explained that I simply wanted the billing issue resolved and did not feel comfortable accepting responsibility for that amount. He then essentially told me that if I didn't like the situation, I should take my dog to another veterinarian. He opened the front door and told me to go to the other vet. I have never been treated this way at a veterinary clinic. I was not yelling, threatening anyone, or refusing to pay a legitimate bill. I was attempting to resolve a billing/documentation issue that appears to have resulted from the clinic's own failure to properly maintain or process the paperwork they had already received. What is especially upsetting is that I clearly explained that I am disabled and live on a fixed income. Instead of showing understanding or professionalism and trying to resolve the situation, I felt dismissed, embarrassed, and essentially pushed out of the clinic. I cannot speak to whether this legally constitutes disability discrimination, but I absolutely felt that my disability and financial circumstances were not treated with appropriate consideration. My concern is not simply the $300. It is the way this entire situation was handled. If the ASPCA payment had not arrived, the professional response should have been to contact the ASPCA, review the documentation, and work toward resolving the discrepancy--not confront me immediately before my dog's appointment and then have the veterinarian tell me to take my dog somewhere else. After being a client here, this experience has completely changed my opinion of this clinic. I will be taking my dog elsewhere. I hope management reviews what happened today, including the documentation regarding the ASPCA payment and how I was treated when I questioned the balance.

I do not recommend this place…read more We went to Angels of Assisi because it was advertised online as a low cost, walk in style clinic for vaccinations and preventative care on Saturdays. All we needed was flea and tick prevention for my dog. What should have been a simple visit turned into nearly a 2 hour ordeal for something that ultimately took only a few minutes. The experience started off awkwardly from the moment we arrived. An employee walked up to the passenger side of our vehicle and just stood there without waving, introducing herself, or making it clear she was trying to get our attention. We were handed paperwork and informed that even though we were only there for flea and tick medication, an exam was required first. That requirement, along with the additional $30 exam fee, was never clearly disclosed online and came as a surprise. The biggest issue, however, was how they handled my Psychiatric Service Animal. I am a Retired U.S. Marine Veteran with both Combat and Humanitarian service, and my dog is not a pet. He is my Psychiatric Service Animal for PTSD. He is with me constantly because he performs an important role in my daily life. I explained this to staff and made it clear that I wanted to accompany him during his examination after waiting almost 2 hours to be seen. I was told no. When I asked why, I was told it was "policy." When I asked for a specific reason, nobody could provide one. I was referred to the manager sitting behind the front desk. I calmly explained that my dog is a Psychiatric Service Animal and asked why I was not allowed to accompany him during the examination. Her response was simply, "That's how we operate here." I then asked to see the written policy that supposedly prevented me from accompanying my own Service Animal. I was told there wasn't one. Instead, I was again told, "That's just how we operate." That answer was completely unacceptable. If you're going to separate a Disabled Veteran from his Psychiatric Service Animal, there should at least be a legitimate explanation and a written policy to support it! There was neither. What made it worse was the complete lack of compassion. When I explained that I am a Combat Veteran and that being separated from my Service Dog causes significant stress and frustration, the response was essentially, "I understand," followed by more indifference. There was no effort to address the concern, no attempt to accommodate the situation, no apology for the inconvenience, and no recognition whatsoever of why the issue mattered. I was not even given a simple "Thank you for your Service" by anyone during the entire visit. In all my years of owning dogs and taking them to veterinarians, I have never once been told that I could not accompany my dog during an examination, especially when that dog is a Psychiatric Service Animal and the staff have been informed of that fact. It felt less like a veterinary clinic and more like dealing with a bureaucracy where nonexistent policies matter more than people. Since I was already being required to pay for a $30 wellness exam, I also wanted the veterinarian to take a look at a few moles and a small fatty lump that have appeared as my dog has gotten older. Other veterinarians have previously examined these areas, but I wanted a second opinion to make the most of the exam I was being charged for. Instead of discussing those concerns directly with the veterinarian while I was present with my dog, I was expected to get down and point everything out in the waiting area before he was taken away. As a Disabled Veteran with mobility limitations, having to do that on the floor in front of other clients felt both awkward and unnecessary. A private conversation with the veterinarian while remaining with my dog would have been far more professional and respectful. To be fair, the technician who handled my dog was polite, respectful, and professional. Unfortunately, that professionalism did not extend to management. After the exam, I even apologized for being frustrated because I was trying to remain respectful throughout the entire interaction. I never raised my voice, used profanity, or became disrespectful. Despite that, the response never changed. The attitude remained, "This is how we do things." By the end of the visit, we spent $180 for an exam and six months of flea and tick medication after waiting nearly two hours. For a clinic that advertises affordability, convenience, and community service, the entire experience felt disorganized, impersonal, and unnecessarily stressful. If you are a Military Veteran, have a Service Animal, value transparency, or simply expect compassion from the people caring for your pet, I would strongly recommend looking elsewhere. My dog deserved better, and frankly, so did I. SEMPER FIDELIS

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

All the doctors and staff at this location are wonderful and caring and extremely helpful to me and…read moremy three old dogs who love them too!

An excellent veterinary experience. Wonderful doctors, as well as the staff and vet techs, who are…read moreall attentive, caring, and experienced in providing diagnosis and treatment. From our cats to our dogs, this is like home for them and for us when it comes to my pets' healthcare. No matter the situation, from end-of-life care to bringing in a new puppy for the first time, these folks are there for you. We also care for some local abandoned cats, which we trap and spay or neuter, and have found that the vets and staff are just as caring with a cat they may only see once as they are with a regular pet that they may see over the course of many years.

We love the people at Fairlea Animal Hospital. They take care of our Golden Retriever and always…read morerecognize and greet him when we come in!

I visited Greenbrier to take the fallout shelter tour. Unfortunately, our hotel couldn't do a late…read morecheckout so we needed to find a place to board our dog for a couple of hours while we took the tour. We called several places and settled with Fairlea because they were open for a few hours longer than other vet clinics. Upon arrival, the hospital was clean, friendly, and welcoming. I forgot the total price for boarding our dog for three hours ($10-15 total). They were very accommodating and loving towards our dog. We were very happy with this location and felt at ease while taking our tour, knowing our dog was in great care.

The only place on the weekend willing to take my cat in to avoid an EVS visit. Cannot express…read moreenough gratitude, called 8 other places (including my vet I've been established with) before and none were willing to work us in. Found Vinton after another place I called said that "Vinton doesn't turn away people", imagine it's stressful for the vets and staff but as someone who was extremely desperate, I am extremely appreciative of everyone here. Thank you!!

Our dog Theo had a puncture wound on his neck and needed to see the vet on a Friday night after…read morehours. We called ahead and were told they could see him within the hour to assess his wound and then would fix him up as quickly as they could. They took him back right away and let us know what was needed, what it would cost and how long it would take. They took such good care of my baby and I felt the price was reasonable. He needed a few staples to close the wound and antibiotics and pain relievers. We were on our way home within 2.5 hours of arriving. The staff was kind, caring and upfront about what he would need. Very glad we had this option when we needed it.

Can be expensive but everyone there is fantastic. Don't go 1st thing in the morning, they say…read morethat's the best time, but they must tell everyone that. They needed a revolving door! I had to wait 3 hours. Go after lunch. They have another doctor that comes in at 12.

They are very good with our dogs So kind and take great care…read moreto let you know what is going on