A wonderful team of very caring veterinarians..... Professional…read more.. And very down to earth folks.

I had two very sick lab's that came from a kennel sick throwing up and not eating…read more I called for an appointment... to hear, we will see the dogs at 3:30 but do not bring them into the lobby. I pull up at 3:20 pm on10/11/25 a vet assistant came out at 3:25 and asked to wait for a few minutes and she will be right out. Well 25 minutes later in the hot sun and getting hot, after all cars left and one pulled up No vet as of yet? so I go in behind a man with a small dog that was also throwing up and he was allowed in ? when I got to the window the assistance was ready to give me a bill for sitting outside not seeing any one It was the same person I saw at 3:25 when I pulled up. I get IT there busy but to have anyone tell you to be there and you sit. There needs to be accountable Professional people ! Kevin Wright

Can't believe this place has no reviews! Dr. Jones has owned this practice for over 30 years. The…read moredecor is kind of old country style with a lot of wood and everything is very VTech and football themed. The front staff was friendly. It only took about 10 minutes to fill out the new patient form and once brought back to an appointment room Dr. Jones came in quickly. Dr. Jones himself is very nice. He cares about not only the pets but their owners as well. He's also friendly and likes to talk a lot. The bill was around $60 for some eye drops and a consultation, which isn't the cheapest ever, but nothing outrageous.

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

Initial Review Written October 30, 2021: About a year ago, I adopted a wonderful shelter cat from…read moreAngels of Assisi, and I am a very proud cat dad. My primary care provider actually recommended adopting a cat to help manage my anxiety, and my cat has truly been a source of comfort for me. Unfortunately, a recent visit to AoA was extremely distressing. During the visit, a staff member accidentally dropped my cat's carrier, causing it to crack open. My cat escaped and ran down an embankment, eventually hiding along the side of the building. The staff member attributed the incident to a "faulty carrier," though the situation could have been avoided with more care. While several staff members and patrons assisted in trying to recover my cat, the situation escalated further when a dog attacked one of the staff members during the rescue attempt. Thankfully, with the help of other patrons, I was eventually able to recover my cat. The entire experience was frightening and emotionally overwhelming. What made this worse was how the situation was handled afterward. Despite everything that occurred, AoA attempted to charge me $30 for the visit. When I asked the Practice Manager, Allyson Joyce, whether I could be made whole given what had just happened, I was accused of trying to get a "free" visit. I was also told not to return. During this exchange, Ms. Joyce stated, "I bought my dogs," even though I do not own any dogs. When I later contacted the Director, Lisa O'Neill, I was met with the same accusation. I made it clear to both individuals that I do not have dogs and expressed concern over being misidentified and blamed in a situation where I had done nothing wrong. Instead of accountability or compassion following a traumatic incident, I felt dismissed and scapegoated. I adopted my cat from AoA with gratitude and good intentions, but this experience left me deeply disappointed. I believe organizations like this should prioritize safety, empathy, and accountability--especially when a pet owner and animal are put at risk. I'm sharing this review to keep the community informed and to encourage better practices in the future.

Brought my cat here for an exam and a dental. First impressions were not great. The entire place…read moresmells so strongly of urine and is very run down and dirty. I was told I was not allowed to go into the exam room with her and I was not able to speak with the actual vet at all. I have no idea who was with my cat or where she went which I am not 100% comfortable with. I knew she would likely have to get a dental done because her teeth weren't looking great. A girl with a clipboard said they require blood work 2 weeks before the exam and I said ok but then came back and said I could do it right that second and be in the next week or else I'd have to wait until July. I asked if I could get a price estimate because they aren't cheap. They gave me a range of $300-$1200 and could not narrow it down at all. I asked if I could have a minute to consider it and figure out how to pay for everything and she said yes but came back within 2 minutes and told me I had to make my choice. They do not offer payment plans and they don't take pet insurance. I agreed to have it done because it seemed like I didn't really have another choice. Day of, I dropped my cat off for her dental at 8 am (drop off is between 7:30 and 8:30) and they told me to come back around 5 and that she would probably be done earlier. I got there at 5:15 and my cat was not done. They bring all of the cats into the waiting room and put them on a shelf or on the floor in carriers next to each other. From what I overheard most of them were feral/ strays that had been dropped off for spay/neuters and then would be picked up again. My cat has lived indoors her entire life and has not been around others and I don't love that they just put them all together within sneezing and touching distance. That didn't even really matter though because she was not ready until after 6, so I waited an extra hour on top of driving 45 minutes there. When she was finally brought out to me, I still had to wait for them to finish doing all of the paperwork, to pay, and to get her medications and aftercare instructions. Then they told me the price which was fair. They trimmed her nails and did a more thorough exam while she was under which was nice. They gave me 2 medications but did not tell me how to give them to her or when and told me to read the instructions in the box which are not the most straightforward. When I got in the car I looked more closely at my cat and her neck and face were wet and there was blood on her chest. It would have been nice for them to have cleaned that off during the 10 hours that they had her. I appreciate that they're a charity and they do a lot of good for the community but overall it just was not a good experience for me and I have no idea how my cat was treated at any point. I cannot say that I recommend this place or will be coming back and it might be worth it to just pay a little more taking your pets somewhere else for yours and their sake.

All the doctors and staff at this location are wonderful and caring and extremely helpful to me and…read moremy three old dogs who love them too!

An excellent veterinary experience. Wonderful doctors, as well as the staff and vet techs, who are…read moreall attentive, caring, and experienced in providing diagnosis and treatment. From our cats to our dogs, this is like home for them and for us when it comes to my pets' healthcare. No matter the situation, from end-of-life care to bringing in a new puppy for the first time, these folks are there for you. We also care for some local abandoned cats, which we trap and spay or neuter, and have found that the vets and staff are just as caring with a cat they may only see once as they are with a regular pet that they may see over the course of many years.

We love the people at Fairlea Animal Hospital. They take care of our Golden Retriever and always…read morerecognize and greet him when we come in!

I visited Greenbrier to take the fallout shelter tour. Unfortunately, our hotel couldn't do a late…read morecheckout so we needed to find a place to board our dog for a couple of hours while we took the tour. We called several places and settled with Fairlea because they were open for a few hours longer than other vet clinics. Upon arrival, the hospital was clean, friendly, and welcoming. I forgot the total price for boarding our dog for three hours ($10-15 total). They were very accommodating and loving towards our dog. We were very happy with this location and felt at ease while taking our tour, knowing our dog was in great care.

shout out to the surgical team in Vinton veterinarian that took care of my baby this morning. Dr…read moreJordan is the best thank you thank you so much for taking care of Rocky

There are several spots in the lot. The spaces closest to the door are not disabled. It is a…read moreprivate lot. It's raining so there are several puddles. There are two doors to open and angled apart so not very accessible for walker or wheelchair or convenient is carrying a pet carrier or bringing a pet in. Friendly staff but the waiting area has dog hair all over the seats. Pets are all in one lounge so you've got barking dogs trying to instigate with other animals and scaring others. It might be practical have everyone on a harness or in a carrier to prevent the hair everywhere and potential fights. The cats have another room in the back I didn't notice the sign the first time. They do charge an extra fee for same day appointments so I recommend booking ahead or calling and speaking to someone if you must be seen urgently. The vet was very nice and transparent. They did have to take the cat to another room where I could not accompany. I had to sit on hair covered bench while waiting. After all that was said and done. I had no idea pet vet care was so expensive. She's not my kitty but I would do anything for her and it broke my heart seeing her sick. I would bring her back. Overall score js 4.5 because of the doors and hair. I do realize that it's impossible to have it spotless with countless animals but there was no effort while I was there to clean after groups were in the lobby and the room had not been cleaned prior to us going in. My only option was to clean off the bench myself shifting the hair to the floor or sitting on/beside it. I would have swept myself if given the option.

We've been using Gentle Care for years and years! They have taken such good care of our…read moreanimals--Dr. Barbara Stevens is competent and caring and Dr. Taylor seems so too, though I have seen her less. I appreciate that they talk over the costs of things before assuming you are going to spend your last nickle. Dr. Stevens was also very considerate when she euthanized my sick pit bull...she had a separate entrance for us to come and go from so I didn't have to share my sadness with others in the waiting room. Their new facility is very nice although I have felt it in the pocketbook! Nan

They are very good with our dogs So kind and take great care…read moreto let you know what is going on