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Jackson Hewitt Tax Service

1.0 (1 review)
Closed • 10:00 am - 6:00 pm

Services - Jackson Hewitt Tax Service

Current year tax preparation and filing

Past year(s) tax preparation and filing

Audit and conflict resolution support

1 More Service

Tax planning

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2 years ago

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Nesters Tax Service

Nesters Tax Service

(9 reviews)

Downriver

Tom was knowledgeable and experienced. Easy to work with, easy to talk to and very professional…read more The price was also very reasonable. This is my go to tax place from now on.

Ooof. I was looking for a new tax professional and came to Nester based on the reviews. The office…read morestaff was courteous and helpful both on the phone and in person. I had dropped off my taxes later in the season than I had wanted, so they said they would file an extension. Great! I wasn't in a hurry. I called to ask for an update a few days after tax day. Just an update to make sure things didn't get lost. I wasn't not in a hurry but I do like to make sure I'm still on the books. Office staff again was accommodating and pleasant and said she would talk with Tom and leave him a note. Sounded good to me! I get a call from Tom a few minutes later and he's short with me, asking me questions, cutting me off, and is downright rude. I'm not in the habit of letting anyone talk down to me, especially when I provided all the paperwork necessary, along with an extensive excel sheet with totals clearly labeled. He wanted me to access the same spreadsheet and read him all the same information he was holding in his hands. It seems like his first reaction is to get frustrated and angry, which doesn't make sense to display to a paying customer. Our second phone call resulted in swearing. Look, when you're in a professional setting and you don't know the person on the other end of the phone, professionalism should be the default. Not only this but he called my job a hobby. He can take his opinions and shove them because I will not be returning. He seems to have a patience issue that he needs to work on. Therapy can be very helpful for this.

H&R Block

H&R Block

(7 reviews)

Downriver

We took my mom's final taxes to H&R Block on Ecorse Road in Taylor, MI. The main reason I went…read morethere was that last year, when I brought her taxes in, I was told they would do this year's taxes for free. Otherwise, I would have chosen a different place. To be safe, I brought all of the original documents, including her 2023 and 2024 tax returns, along with all of her original 1099s and income forms for this year's 2025 taxes. They had our documents for an entire month. Every time we called for an update, we were given a different excuse--first that they were still working on them, then that the documents had been shredded, and then that they had been given to someone else. Eventually, we were told they were ready for pickup. When we picked them up, we were charged a "discounted" price of $210 for someone who only lived for three months of 2025. That was more than they charged her for a full year of taxes last year. On top of that, none of our original documents were returned. When I called to ask about them, I was told they would look into it. To make a long story short, we were lied to multiple times--our original tax documents had been shredded. I have no idea what documents we might need in the future, and now they're gone. The level of incompetence and dishonesty throughout this process is unbelievable. Being told personally that the service would be free, only for that to be denied after the fact, is especially frustrating. Be very careful where you go and who you trust with your original documents.

Ed and his assistant was a big relief with doing years of backed up taxes for me! Affordable and…read moreunderstanding Definitely will return for the next tax season!

Jackson Hewitt Tax Service - taxservices - Updated May 2026

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