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Jackson Hewitt Tax Service

5.0 (1 review)
Open • 9:00 am - 9:00 pm

Services - Jackson Hewitt Tax Service

Accountants

Current year tax preparation and filing

Past year(s) tax preparation and filing

2 More Services

Audit and conflict resolution support

Tax planning

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Williams Scarborough Gray, LLP - The New Bern Staff

Williams Scarborough Gray, LLP

(2 reviews)

The one time I used one of the accountants it was a pleas experience. The following year you could…read morenever call and actually speak to the accountant because his office 'manager' intercepted ALL calls and said he was not there or busy. He never returned calls, perhaps never received the messages After picking up our file we realized we were given someone else's file with the same name but different address and social security number. Returned it and it was treated like it wasn't a big deal. During the next year he said he could FIX an error that another new accountant had filed from another firm. Nope, could not get phone to him or from him. Offered to pay him for any time he invested and was told nothing owed. I would not recommend anyone having to deal with his office manager. She sounds nice but she will not let you talk to him.

I met with one of the partners back in June 2022 and provided all the necessary documents for the…read morepurpose of filing my personal income taxes and never heard back from their office. Emails and phone messages were never returned. Finally, in August after additional attempts to contact them, I finally heard back from the admin in charge and promised that a date would be set with Randy for the purpose of filing my return. Never did here back from them again until I returned to their office to pick up my personal information and made a new appointment with a different CPA.

Peters Thompson & Christian

Peters Thompson & Christian

(1 review)

The past three years working with Aman & Peters has been as great as doing taxes possibly can be…read more Their professionalism, above and beyond service, and their ability to explain things so that anyone can understand is unparalleled. Ruth not only does a great job handling my personal taxes but also all of our business accounting throughout the year. There have been many tax changes lately and I feel comfort in knowing she is extremely detailed (honestly I have no clue how she keeps up with everything the way she does) and she is always analyzing tax laws and changes to make sure I am optimizing my rightfully due tax return. For example as the tax laws went into effect at the end of 2017 Ruth personally reached out to me to advise me to follow some steps she laid out that would make the most sense for me. If she hadn't of cared enough to do that it would have cost me money down the road. The staff is also extremely professional and courteous. Carrie is always right on top of everything and even takes the time to walk me through those steps I should probably know by now but can't seem to remember. I couldn't recommend anyone with more confidence than Aman & Peters.

From the owner: Peters, Thompson, & Christian, PA provides quality, personalized financial guidance to local…read moreindividuals and businesses. Our expertise ranges from basic tax management and accounting services to more in-depth services such as audits, financial statements, and financial planning. By combining our expertise, experience, and the team mentality of our staff, we assure that every client receives the close analysis and attention they deserve. Our dedication to high standards, hiring of seasoned tax professionals, and work ethic is the reason our client base returns year after year.

Katrina Carrington - Katrina Carrington, CPA

Katrina Carrington

(10 reviews)

If I could give negative stars I would. After our CPA retired after taking care of us for over a…read moredecade, I found this company on google and the staff initially seemed impressive, but looks are definitely deceiving. I was scammed by them for 3 years (2020-2023) and its been 2 years since I finally had enough and fired them, and in that 2 years leading up to this review, I STILL have not fixed all the mistakes, late filings and mess with both the state and federal IRS that this incompetent company put me in. Not to mention the over $15K in penalties I'm still fighting that they accrued BC they couldn't do their job. Mind you that my business is not complicated, it just my husband and I, no employees, 6 to 7 invoices a month. All business transactions are on a QuickBooks. I have all the emails and correspondence to prove how incompetent these people are and depending on how this all finally goes with the IRS we might be filing suit. Now having had to do my own research they are also WAY overpriced for the services they "advertise" even if they actually did them. My new CPA is 1/4 of the cost and had my remaining taxes Carrington didn't file reviewed, repaired, filed ELECTRIONICALLY with a conformation in under 2 hours while I sat in her office. All I received from Katrina was dozens of excuses and delays, saying she "could not file" bc my EIN number was bad (It obviously wasn't even after I showed her an updated letter). Turns out in all reality Carrington simply couldn't SPELL my company name correctly, even though she had my past returns to review. Why did we stay so long? BC despite the delays and excuses I was always assured all would be taken care of, and at the time I knew as much about taxes as a rock and being self-employed we both work LONG hours, so I was easily duped into believing that garbage they were feeding me. I can only imagine that they stay in business BC its a military town and new people come and go regularly and they fall for the same scam I did. I hope this review helps anyone looking for CPA services to steer FAR AWAY from this absolutely incompetent company. Their slogan "Do what you love. Let us handle the accounting!" is most definitely false advertising. Please do not make the same mistake we did.

I contacted them at the beginning of April and was told they would need to file for an extension…read morebecause they were very busy. I said fine and prepaid my fee including the extra extension fee. I uploaded all documents to the website in the first week of April and my return still isn't ready. I check in every few weeks and get nothing but delays. I'm very unhappy that it's been almost 4 months and I still don't have a completed return. While the office staff has been pleasant, I don't recommend using them unless you have the patience of Job.

Jackson Hewitt Tax Service - taxservices - Updated May 2026

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