Bought 3 heat pump systems from original owner but new management quoted me over $850 for a warranty repair on one of those systems. ( shipping and labor is not included in warranty) And, repair would be over a week in the future. I was able to get the replacement part in two days, under warranty, for $39 in shipping and was able to install it in under an hour. ( 32 minutes) Still ended up being billed for $100 for their tech to diagnose what I already had diagnosed but this wasn't communicated to the tech resulting in a wasted trip. read more

Technician Shane is very nice, he has come out before and after business hours, but company does not stand by their work. Multiple service calls on a one year old unit. Already leaking Freon, charged me 200 for a new basic thermostat, thermostat didn't fix the problem, charged me to come out and recharge the unit. If the refrigerant has leaked out where has it gone? Ac units are a sealed system. I'm sure they will charge me to come out again when it leaks down again in a couple of weeks! Unit seems to be of poor quality. We bought 2 units within a month of ea h other and have had to have them come out for both within a year! read more

New resident in the area. The owner BW White came out to do my service. He found the problem quickly and had the part on hand. He even took showed me to worn out component and went through his diagnostic with the voltmeter. After that we chit-chatted about life, family and business for 15 minutes. Great guy great service. I signed up for they service plan program immediately! read more

AC went out at 4:30 pm on a Friday afternoon. They came out that day and were very patient and willing to work that night. Came back Monday and had me a whole new system quick, and were very professional. Would definitely recommend read more

Robert Reeves is absolutely awesome. He will go out of his way to help and I highly recommend this company and him to anyone needing heating and air repairs or maintenance. Thanks Robert read more

Robert Reeves took a last minute service call all the way to little Trenton, TN bright and early to help us figure out why our unit quit working after replacing a thermostat. His top knowledge diagnosed the issue quick and gave us information on our own unit that we didn't know. With it being an outdated unit, he still hooked us right up and we will be doing business with him in the future for a potential new unit! Thank you so much Robert! You kept my babies out of the cold another night! read more

My dad's heating system went out, Robert Payne Reeves was professional, honest and knowledgeable, thank you Payne. Dustin and Ted also did a fantastic job installing the purifying system. I will be using them for all of my heating, cooling, plumbing & electrical needs in the future. read more

Mr.Payne Reeves was at my house in minutes and diagnosed and fixed issue shortly after. Great work and very polite.

Our central heat and air unit went out over the holiday weekend. It was a really hot day They installed a standby unit within an hour of my phone call that worked until they delivered the new unit a few days later. They were very professional and the unit is working well. * * * Update June 29, 2018 Our c,h and air unit was not cooling properly and was running much longer than normal to keep it close to cool enough. John Brown ( yes, its his real name) came and thoroughly checked the unit. He cleaned the large intake and that fixed the problem. They could have over charged us but they did not. In fact that service was free because we are members of their service club. Competent and good people..... read more

I was looking for great, not average. Passed on this one.

The folks at Jackson Heating & Air that I have dealt with (Barry, Ryan and Tonya) have all exceeded expectations. Ryan came out to check out an issue with my system as well as install a new thermostat. When an issue arose the next day, through no fault of mine or Ryan's, Barry stated he could have someone there when I could be there, no matter what time. Ryan came back out that afternoon and quickly had the issue resolved. Jackson Heating & Air treats their customer in a way that most have forgotten, and for that they get a KUDOS!...If your heating or cooling system needs to be checked out or needs service give them a call, you won't be disappointed! read more

Boy are we glad that we found Jackson Heating!!! We had been noticing a squealing noise in the furnace for some time. We have been in the house for over 5 years and never had someone out. I found Jackson's website and decided to schedule an appointment for them to fix the noise and give us a good old once over on the furnace. Well, the technician came out to the house and he had this fancy camera system that he put in the furnace. I could see what was deep inside the furnace and I could not believe my eyes when we saw a huge rusted hole right in the furnace. The technician mentioned that this part is the part that holds all the bad gases like carbon monoxide. When he mentioned that, I just about fainted because my daughter had recently complained about headaches. We asked them how soon they could replace the furnace and he answered with exactly what I wanted to hear...today. We had the new furnace installed and we were so relieved that this potential disaster was averted by Jackson's amazing camera. Oh and I talked to my neighbor who had just replaced his furnace too, and asked him how much he paid. I just smiled when he told me he paid $800 more than me :) read more