Way overpriced, could have bought three pitman arms (same brand and part number) for that which he…read morecharged me for one. The mechanic/owner also put a dent in my driver's door, no doubt when he opened it in tight quarters, when putting truck on the car lift. The truck needed washed and it was easy to see the damage had just been done, the paint being scraped off down to bare metal, which was clean. From my experience, the following words describe Doyle's alignment: Overpriced, careless, unprofessional, and unfriendly. Avoid this place!

Absolutely horrible customer service! I called and he lectured me on not knowing something (I am…read morenot a mechanic). When I asked questions he said I was acting as if he was a liar. Then he went into how he had been a mechanic for 30 years. It was all so mean! I would never give my money to someone who treats customers that way.

My friend Cheri and I were heading down to Augusta when her BRAND NEW TIRE blow a huge hole. It was…read morein downtown ATL and thankfully we pulled into a safe place. We had to go to 2 places to get a new tire. New tire on we made it to Augusta. When we stopped we noticed the tire was almost flat again. Something with tire stem. She made it back home to return the blown tire from MACK SMITH TIRES, LLC. Steve Anderson has refused to honor the warranty leaving Cheri in a really bad spot! She spent $900 on new tires and other services. I cant believe that he wont make it right!!! Beware of this company! This was a very stressful and scary situation. Thank goodness we didn't fall under any harm.

Took our 2018 Dodge Grand Caravan in for a tuneup because it had a miss. Everyone was so helpful…read moreand nice and prices were lowest in town. They found out that there was an issue with the engine that needed to be addressed by the dealer and saved us a ton of money and headaches! I highly recommend Mack Smith Tires and will definitely take my vehicle there again. Thank you for excellent customer service!

Best auto dealership we've dealt with in a very long time. The service is awesome. Michael Jenkins…read moreis the owner who auto shop is the best. They do the work and don't try to up-charge. These are honest people.

Great communicators and very willing to work with customers to get the job done quickly.read more

Excellent service and communication! Chad and Brittany were extremely transparent and up front…read moreabout all of the work that was completed on my vehicle. I would not hesitate to refer them in the future, and will absolutely be a repeat customer.

Can I just start with saying: AMAZING job!!! These guys made my car look brand spanking new, after…read moresomeone hit my car in a parking lot. I thought for sure I'd notice the difference, but they made my car look newer than when I had it before hand. The staff where super nice, and very funny. Holding a conversation with me and making me feel confident about the entire process. They even remote started my car for me so that when i got into it it would be warm after sitting in the cold all night. They answered the phone, always, and offered beverages there as well. I have recommended this place to many people after my experience here, and they all agreed with me that CARSTAR is the best of the best!

I have to brag on this company right here. I had a fender…read morebender causing my bumper to run into my tire, which affected me from driving my truck. I have a stressful work schedule and had NO downtime available. After being turned away from another local auto repair place today, although CarStar was busy, they made me a priority and found a quick way to solve the bumper hitting my tire, which in turn allows me to keep working for my family - turning my bad day into a Good day. HUGE Thank you to this thoughtful, generous, customer serving company ! Two massive thumbs up They just won over a new customer moving forward. If you care.........they will come.

I took my Audi here and they stole my $800 didn't fix my car and treated me like absolute garbage I…read moreread the reviews and decided to bring my car to get the AC fixed !! don't trust these people or the reviews!!!

Hey I'm at the shop to get my versa. I was told the key would be in the car please help me!read more

Shady place. Not reputable within the local community…read more The owners are: Rick Willett Jane Willett aka Jane Stone Willett Oh well... Live and learn. This was an expensive lesson for me, but maybe you can learn from my mistake. They will fix something that is not broken (even when I told them it wasn't the problem). When you tell them that the car still has problems, then they will charge you again. Also, the fee to diagnose the problem will not be refunded even though their diagnosis was wrong (just like I told them before they started fixing something that wasn't broken). They convinced me to let them work on it by sayin "... we have been working on cars for nearly 30 years! We know what it will take to fix the car!" I thought I must have been mistaken, and that they would make it right, but turns out I was right, and the only mistake was trusting this incompetent dishonest duo. Being able to turn a wrench might make them mechanics, but it doesn't make them good business owner's, nor does it make them honest.

Rick gets the job done. He is good at diagnostics and honest on what it takes to fix my car. He…read morehas kept my car running for over 10 years. From small maintenance to big fixes he and is team get it done. They are customer focused, knowledgeable about cars, and honest with you about your car.

I took my wife's car to Stapp for several repairs - an exhaust rattle, an alternator replacement,…read morean oil change, reinstalling an under-engine splash guard that had come loose, and replacing the electric door lock actuator on the passenger front door. All repairs were performed professionally and at a fair price. I would not hesitate to take her car there in the future for any needed future maintenance or repairs. This is an old fashioned 4 bay shop with no waiting room, so you will probably have to drop your car off and pick it up later.

Stapp was recommended to me by two friends who had worked with them before and received good…read moreservice. Sadly, that was not the case for me today. I came in with a vehicle throwing a certain code. I told them the code on my car and what was going on. After about 20 minutes, I was told I needed a major repair. That's fine. The bad part was as I was telling the service manager I would be thinking it over and come back, he THEN tells me I have to pay an $80 diagnostic fee. I expressed my disbelief since they advertise free estimates and I gave him the code, but he didn't really care. He proceeded to tell me how much his diagnostic machine cost and the monthly subscription for it. I asked what was covered under the free estimates. Apparently, it's the hand-written list of numbers it will cost for the repair. I didn't feel like they wanted my business. Strange considering I know my car needs other repairs, so who knows how much money they could've gotten from me? Certainly more than $80 wrapped into the final price of the repairs.