We were not happy with Flagstaff Property Management. The AirBnB we rented was not as clean as a…read morerental should be, and also, the glass cups, etc, in the cabinet shelf space were not neatly placed. It was as if a previous renter was there, and it was not cleaned and in order before they rented it to us. Also, in the upstairs bedrooms, the shelves were not assembled but were just sitting there. It was a beautiful little home, but the service was as bad as it gets. We will not rent with them again. ​

We work with FPM and have been doing so for a long time. They are a pleasure to work with and have…read morealways done us right. Looking for to many more years to come!! A++++

I recently moved to Flagstaff, AZ and have had the pleasure of working with da Vinci Realty, for…read moreboth my commercial purchase and my residential needs. Being new to the commercial market, Mark Belsanti has taken the time, effort and patience to guide me through the commercial process recommending and explaining not only the process, but which choice would be more beneficial to me so I could make a good decision. His expertise, knowledge and marketing strategies were greatly appreciated. He has gone above and beyond what I expected. As for the Residential part of da Vinci Realty I have the pleasure of working with Leslie Belsanti, who works harder than any other residential realtor that I have ever worked with. Her knowledge of the local market and her suggestions and guidance made me thankful she was representing me. She worked so hard for me and her level of service is unsurpassed. I have also had the pleasure of meeting other agents that work for da Vinci Realty and I was impressed with their attitude, team work and the commitment they all provide. This is certainly Real Estate Company that has exceeded my expectations. My previous real estate experiences never came close to the level of service that I have received from daVinci Realty. They are true professionals and did not disappoint. Evelyn DiMieri

From the owner: da Vinci Realty, LLC is a full service real estate company specializing in commercial real estate…read morein Flagstaff, Sedona, and the Verde Valley (Cottonwood and Camp Verde). da Vinci Realty's team of Flagstaff Realtors and Sedona Realtors have 20 years of experience in commercial brokerage, leasing and property management and residential real estate. Mark T. Belsanti, CCIM of da Vinci Realty is one of a select few CCIM's (Certified Commercial Investment Member) in northern Arizona. As a CCIM, Mark Belsanti is a recognized expert in the commercial and investment real estate industry.

Kim simply does not do her job. Ever. She doesn't respond to emails or phone calls. She does not…read moreattack problems head on. She tries to change the community rules if they, in anyway, make her have to do her job. And the office lady is beyond rude. This crew is completely unprofessional and Presidio in the Pines community deserves better. Someone who owns and runs a real property management company should put their hat in because we need it.

Unethical, unprofessional and rude. We had an "agent" supposedly arbitrate an office lease on our…read morebehalf only to discover, after move-in, she had no obligation or duties to our interest. This, and the fact it was not disclosed early on, seems a clear violation of the realtors' code of conduct. Not only were they dishonest, disrespectful and largely incompetent, they refused to help seek any real resolution.

Melanie is dismissive, rude, and disrespectful to the homeowners she is supposed to support. She…read moreuses inflammatory language and is incredibly unprofessional in her communication with homeowners. If I had known how negligent this HOA was or how it has mismanaged funds payed by the homeowners, I never would have purchased my home. Run far away from this HOA and anything to do with Melanie.

Melanie Lashlee is the HOA Manager of our small community in the Happy Jack area. Telephoned her to…read morediscuss an issue I was having and received a very abrupt attitude. She made me feel so defensive that after a brief back-and-forth I quickly ended the call! If she had tried to be compassionate and friendly I would not have such an awful opinion of her and the company she represents.

Me and my Fiancé where having trouble finding someone who would rent to us, as we where young…read moreadults with no renters history, until we found Robbin she got us into the perfect starter apartment with great neighbors, and location all for a good price as that is hard to do here in flagstaff. She was very professional and very helpful with anything we needed, will definitely be calling her again if we ever need to rent again.

Extremely disappointing and frustratingThe biggest issue is the complete lack of communication…read more Reaching Robin about urgent matters is nearly impossible, and responses--when they come--are dismissive and unhelpful. This lack of care and professionalism has made the entire rental experience unnecessarily stressful. The property has had ongoing issues that were never properly addressed, including a serious pest problem that went far beyond what any tenant should be expected to handle. Basic repairs were delayed for years, leading to uncomfortable living conditions and unnecessarily high utility bills.

I rented a furnished "luxury" 3bd condo through Tim Allen at West USA Realty. I got the impression…read morethat Tim is a nice and reasonable guy whenever I was able to get in touch with him (we even got a small rent credit for all the trouble), but the communication was consistently godawful. Text, email, phone, work orders; literally every time I had to contact this company (from begging for the lease contract to getting clarity on the security deposit) I needed to follow up at least once to move things forward. I originally wrote this review to detail each point of communication (like 8-10 distinct threads) and how it was a consistent cycle of unnecessary stress followed by empty apologies. I've already shared most of that feedback privately and don't want to push the character limit on this review. Most memorable for me was that, despite asking several times during the two weeks leading up to move-in, I wasn't provided with the lockbox code, wifi info, or much of anything at all. I finally got this info around 10 AM *on move-in day* after speaking to Jacquie Kellogg, who was terse and asked me "Do you have Tim's number?" before telling me she'd call me back. Tim sent me the info. Jacquie never offered any apology. $4500 per month--that is fruit basket on the doorstep territory when the realtor commits a move-in gaffe such as this. Another calamity was when the fridge broke. The handyman came and he just had to mention that he used to work with Tim years ago but that he stopped because his invoices would mysteriously go unanswered for months. I felt like I was in one of those Goosebumps books where they find out who the villain is in the most cliche way possible. I came out to Flagstaff intending to buy a vacation home, pre-approval letter in hand. Based on my experience as a renter, I became cynical about the prospect of working with a property manager. I thought paying a premium would guarantee me a certain standard of service but I truly believe that working at West USA is viewed as a clock-in/clock-out job where it's totally fine if emails from June are getting answered in August. My eyes water when I have to admit how much I paid to join the backlog.

Tim Allen and West USA was the absolute worst experience we've ever had as tenants or as renting…read moreout the home we own. It's difficult to recount the number of terrible incidents that occurred coupled with the bad attitude and lack of customer service. That said, the most memorable was the back-up of the septic tank, after we had previously reported a foul odor and repeated back ups of toilets in the home. When the septic completely backed up occurred, filling the bathtub, I sent photos of what was happening and received no reply from Tim and no assistance with the clean-up. My daughter wouldn't bathe in the tub afterward, insisting, "It's hard to get that out of my mind." True. The company that eventually arrived to deal with the tank suggested this was 10 years in the making. Septic tanks require much more frequent maintenance. Nearly every appliance in the home broke down during our one year rental period (for which he insisted we pay a month's rent prior to arriving on the property to hold it), the central heat (in Flagstaff) didn't function (we were advised to purchase space heaters), and there was little if any hot water or water pressure, despite the high-market value rent we paid. All of these amenities were included in our contract. The response from Tim regarding the consistent breakdown of appliances (washer, dryer, dishwasher, septic, heating system) was: this never happened with previous renters, implying that it was our doing. Perhaps the complete lack of attentiveness and maintenance on the part of West USA had something to do with that. After the dishwasher worked only intermittently before Christmas, Tim indicated that we needed to wait until it completely broke down until replacing it; it took three months before we had a functioning dishwasher, supply chain issues aside. And these are only examples. Despite the inconveniences (and time we had to allocate to cleaning up the septic back up in our baths, showers, toilets; handwashing dishes daily for a family of four; and finding alternative means of washing and drying clothes), Tim never offered to compensate us with a reduction in rent; rather, he gave us 45 days notice to relocate, in the summer, in Flagstaff, because the owner intended to return, when less than 15 days prior, we received an automated email about renegotiating our lease for the coming year. Both Tim and has assistant were rude, incompetent, and failed to execute their duties as property managers, to the extent we considered legal action. When we began looking for a home to move to, the only criteria was nothing offered by Tim Allen and West USA Realty. We have rented homes from multiple people in multiple states and countries since 2000, and have in fact become long-lasting friends with many of them - we care for homes we rent as though they are our own. And, as homeowners who rent out our home, strive to maintain the property and respond to needs as quickly as possible. This review requires I select a star, one star being not good. It's much worse than 'not good'. No stars. Tim Allen and West USA are the absolute worst.

Dwell has 100% changed how I view property management. From my first conversation, they have been…read moreprofessional, communicative and excellent at what they do. The on boarding process was incredibly streamlined, making it very easy to list our house with them. They gave design tips, coordinated amazing photos, cleaning, linens, additional maintenance, and created all of the third-party listings without us having to micromanage anything. When there's an issue with the property, they are quick to respond. We had a furnace issue over a weekend and they went out to the property multiple times to meet with vendors and rectify the situation quickly. They juggle owner priorities and guest experience with grace - I appreciate that they can see things from both points of view and are able to work with both sides simultaneously. If we had 10 more investments in Flagstaff, we would list all 10 homes with them without blinking. In the same vein, if I was looking to take a trip to Flag, I would absolutely book through them. 10/10 recommend!

We are homeowners who work with Dwell and they are truly a 5 Star service. Kyle goes above and…read morebeyond to make sure the guests are happy and have everything they need. He will go over immediately any time there is an issue. We are so fortunate to have found Dwell. We couldn't manage our property without them! They also put their extra special touch on every amenity. Dwell is truly a gem.

These scammers are flat-out liars; incompetent and schisters. Their business is a disgrace to the…read moreamazing community that Flagstaff is and represents. Screw these people. James Roberts in particular - he agreed verbally and in writing to fix so so many things before moving in. Barely fixed anything at all after several months, agreed that one month rent didn't have to be paid while they were "working on things" then after two more months when nothing else was fixed got upset that rent might be held again... All we wanted was to pay the agreed upon monthly rental in a house that was supposed to be up to code (it was NOT). So many things wrong with it. These idiots should be ashamed of themselves for pulling this crap. If you care about the place you rent and don't want to hassle with a negligent property mgmt company DO NOT RENT with these fools.

THIS PLACE IS A SCAM!! DO NOT RENT ANY APARTMENTS OR PROPERTIES FROM THEM! We thought this place…read morewas going to be great. The neighborhood was lovely and the people were great. However, when we moved in, the house smelled absolutely horrible due to cat pee drenched in the carpets. The stair coverings were cracked and had sharp edges that cut our feet. The dishwasher was not installed correctly and would fall out of the wall when we tried to put dishes in it. In addition it would leak if we tried to run a load. We emailed James asking for maintenance work but he would take weeks to get back to us and then tell us his computer was not working or his "baby was sleeping". He was not proactively working to solve our problems. He was lazy, unreachable and unresponsive. Then, after a couple months of asking him to fix these things, we get a letter from a law firm representing the owners telling us we have 30 days to move out because they were terminating our lease. They were kicking us out right around finals and they knew we were all students. When I asked why we were being kicked out, the response James gave me was that they needed the property vacant in order to make the repairs. However that was a lie because a few days after we moved out, the house was up on Zillow ready to move in asap. We learned our lesson and I hope no one ever has to go through what we did. Let this be a warning to anyone considering renting from them.