I purchased windows for my entire house in 2000. I would like some screens replaced and have not been able to contact the company for days. I try calling the numbers on my receipt and on their web page and there is no answer. Is this company still in business? They guarantied replacements and there isn't any way to reach them. read more

We ordered a window last September 2020. It is currently June 28th 2021. They have scheduled 3 times to install the window. Jack's Wholesale Windows did NOT show up 3 times. I took off off work each time. I have contacted Better Business Bureau. There has not been been any resolution. I've asked for our money back. We get nothing. read more

I had all the windows replaced in my home 2 years ago. I thought I felt cold air coming from the windows after they were installed but I was probably just being paranoid. Until I found ice on the inside window pane of all my windows. And in the corner of each window there was frost. A representative came out and looked at the pictures and looked at 2 windows. He said that the windows looked good but agreed that there shouldn't be ice forming on the interior window. He gave me a written recommendation of what should be done to fix the problem and would forward to his boss for approval. The next day he called me and said that the ice formed because it was humid inside and COLD outside. The old windows were 40 yrs old and there was never ice on the inside of my house. It has been over a month and nobody has contacted me. Even with pictures and the windows only being 2 yrs old the only explanation I received was "it's cold outside". read more

ZERO STARS IS THE RATING THEY HAVE EARNED, BUT UNFORTUNATELY YOU CAN'T POST RATING WITHOUT A RATING, so they get 1 star. THE WORST DECISION I COULD HAVE MADE was to purchase windows from Jack's Wholesale Windows!!!! I have four of the nine windows I purchased, that have developed a film in between the glass, which is obviously a defect. If you look at the windows from the outside they look like a mirror tent with bubbles. Just horrible!!! I have NEVER seen glass do this, even in homes where the windows are 40 or 50 years old. Contacted the company, spoke with Dana, Operations Manager, explained the problem to which he stated it was a seal leak, and that I would have to pay $199 for replacement windows as the company they purchased the windows from had gone out of business. How is that my problem??? Isn't a seal leak a defect or shoddy installation by Jack's employees? Whichever, it was not caused by normal wear and tear, or cleaning products, therefore, the glass should be replaced at Jack's expense, not mine. I told Dana, Jack's is still in business and should replace the defective glass. I could understand if there was something I had done to the glass, but that is not the case, it is a seal defect. I have an unlimited warranty and no where in the contract does it state that the customer is responsible for replacement glass. Also, the sales pitch and brochure states, "Timeless windows are made to outlast your home itself and look just as beautiful in 50 years as the day they first graced your home", Seriously?? and they are not going to stand behind the windows they install!!! The Operations Manager, Dana, stated that I was trying to get something for nothing. How in the hell could he say that? I bought the windows, they did not give them to me! I recommend anyone that is considering new windows, DON'T GO TO JACK's because they don't give a damn about their customers nor their reputation. They can always use the excuse that the supplier they use went out of business and you will have to pay for any defective glass. Sounds like some shady business dealings to me! Will tell EVERYONE I KNOW and total strangers NOT TO DEAL WITH JACK'S!!!! read more

Jack's Wholesale Windows - Defective Glass by Jack's Wholesale Windows they refuse to replace - Windows Installation Near Me - Hammond, Indiana

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This was a HUGE, expensive, time-consuming mistake. We went with Jack's after they came back $200 cheaper than A Better Door and Window for a basement/picture window job. We've definitely had more than $200 worth of grief since then to completely erase the savings. Your time is valuable, so here's the gist: -A rep who barely spoke English came and mismeasured our basement windows -After the bad measure was corrected, their workmen installed a CRACKED basement window hoping we wouldn't notice! -Jack's installed Gorell windows for our very expensive front picture window, which went into receivership and was bought by Safelite, who refuses to honor any warranties -They poorly installed the front picture window, drilled down into the frame and covered up the weepholes, resulting in leaks and wall damage -They took days to get back to us via phone to schedule anything, and then accused us of not caulking properly -Interestingly, more reputable window dealers have never even HEARD of Gorell windows- it's a crappy product that Jack's installed that went bad very quickly I am going to school on this and paying A Better Door and Window another $800 to clean up this mess and replace the glass on our picture window so I can be done with Jack's. A Better Door and Window are warrantying their work for 10 years. Save your time and money and go there. STAY AWAY FROM JACK'S!!!!! read more

If I could give 0 stars I would. This company needs to be put out of business. First of all, Roland came and sold me 4 windows and told me it would be 10 weeks. I purchased these windows on 03/11/21. I waited the 10 weeks. I had someone come out and measure 3 times. Finally I called and called and spoke to their rude staff member named Melissa. She is very unprofessional. I also spoke with Mike who is the sales manager and he told me that I should have my windows by second week of July. Here we are in the 2nd week of July and I had to call back to see what the next lie would be. Now Melissa tells me it will be 6 more weeks. I ask for a manager and this unprofessional, rude , employee named Sadie Spence gets on the phone and tells me that they don't give refunds and that she canceled the order but I would not get all of my money back. I told her why would you even send a email to cancel my order before talking to the customer. This company is horrible. PLEASE STAY AWAY. I DONT RECOMMEND ANYONE SPEND MONEY HERE . CUSTOMER SERVICE IS HORRIBLE. read more

This company is a joke. Do not deal w/ them.!!! They blame everything on each other. The supervisor says the sales guy never turned in our $ or paperwork. Then the sales guy says he did. My husband did not do any research before hiring them if he did he would seen all the 1 star rev. Beware!!! read more

Their prices are too high to have so many problems with a new door. The installer is great but the poor guy has had to come out more than three times to fix a door that was supposed to be specially made for our house. Already needed a new screen, new lock, new thresh hold, smh, on a newly built $3000 door? No thanks! read more

They sell terrible windows that leak. They don't stand behind their warranty. ***DO NOT BUY FROM THEM***

Awesome prices! The sales manager there is awesome! First estimate a little high, they came back out and made it an awesome deal!

Horrible experience. My mother lives in Northwest Indiana and hired this company to install a number of their windows in her home. The quality of the product and installation was terrible. Installers failed to put insulation around several of the windows and also failed to put in all of the installation screws which caused one of the windows to crack away from the wall. My mother has continuous problems with cold air seeping through these low quality poorly installed windows. Cheap prices but bad quality. Stay away. read more

I have had a terrible experience with this company. They refused to come out and quote me for new windows without my Husband present! I originally agreed to a time and then my family got the flu. I called them to reschedule and let them know that my husband would not be available for the quote, but that I would make the decision. I was told that she would have to get permission to make the appointment with me if my husband wouldn't be there! This is so outdated and old fashioned. I make these choices in my household. Also, what if I was not married but didn't feel like advertising that I am a woman alone? This was so insulting. I told them not to bother, if it was that big of an issue then they weren't a company I want to work with. read more

Well, I have seen some very good reviews of this company and wonder if I am crazy. I think I am a relatively easygoing person but we had the opposite experience. We picked Jacks because of all the good reviews but he had issues from the very beginning. We ordered windows for our entire house and a back french door. They told us everything would be in in 2 weeks. After waiting 2 weeks we called to find out the status. After a week, we got a call back saying that they didn't even order them because of some issue with measuring the door. It took another week to get someone out to remeasure. In total the original 2 weeks turned into 5 weeks. They were finally installed and the crew was great. Since installation we have had them out 4 times to look at one of my large windows that isn't closing. After replacing 2 window panes, we are still having the same problem. I guess there is a reason they give you a lifetime warranty. BUT I am tired of taking time off work to have them out yet again! I would definitely run the other way with this company! read more