I have a brand new car, I had never taken it through a car wash yet. I bought my new car January 2…read moreand it had 15 miles on it. So I know there is no way that the car was already scratched. I took my car through this car wash on January 20th. I got out of the car once I went through the wash to dry it off really good, even though it was 10 degrees. I like to make sure the car wash cleaned it good and dry it so there are no water spots. I noticed lots of a small scratches all over the hood, mirrors and trunk. I filed a complaint with the office and received an email saying there is no way that the car wash caused these scratches. Remind you, this is a brand new car so where else would this have happened. DO NOT TAKE YOUR CARS THROUGH THIS CAR WASH IF YOU CARE ABOUT YOUR CAR. BECAUSE THEY DONT CARE ABOUT YOUR CARS I filed a claim and was told that the scratches were not from my recent visit to crew carwash. I have filed a complaint with The BBB AND I will be looking to sue for damages to my Brand new car. This was definitely done by your carwash and I will be sharing my experience with everyone who will listen.

What can you improve? Where do I start? Your Carwash scratch the crap out of my car and you have…read moredecided it didn't happen. Do not use this car wash because if a problem happens, you're screwed! Edit: I just met with Patrick and he says they're not gonna fix my car. If I could give it a zero I would, I will never set foot in this place again.

I get my oil changed at Take 5 so I wanted to try a car wash from this location. Something I saw…read moreonline that I really liked was the complimentary DIY detailing center and free vacuums. I'm tired of paying for a car wash and then paying for a vacuum after the car wash. I immediately was greeted in the line by an employee who showed me the options. There were I believe 4 options for car wash ranging from somewhere around $13 all the way to $26. I chose the $21 package and was put through the wash within two minutes. As I was going through, I felt like the car wash was longer and more active than any other car wash I had been to. I really enjoyed that part! After, I headed to the vacuum and detailing center. I cleaned all the trash out of my car and then got to work vacuuming. I appreciated how powerful the vacuums are! At many places you have to pray that the vacuum will work after paying for it, but that's not a problem here. I vacuumed the mats, the floor, and the seats in no time. The interior cleaner spray worked really well too. I wasn't doing a major detailing job, just wanted to get some dust off the dashboard, but it looked and smelled really clean after that. The window cleaner worked pretty well too, but I didn't put a lot of energy into cleaning the windows. As I was looking around the exterior of my car, I noticed it just really wasn't fully clean. To be fair, it's a white car, so I know it probably needs so extra attention, but that's why I spent $21 instead of the cheapest I could get. It was a bit disappointing to pay so much without the results I wanted. I didn't ask if I could go through again, which I kinda regret, but I just don't love confrontation! Another plus was a free air freshener that they gave me! It smells very good!

This place is not permanently closed and it's horrible. The customer service is even worse. The car…read morewash it self doesn't work correctly including the dryer. The stuff that scrubs your car is very rough on the car as well. Overall not good, do not come here.

I complained to the Indiana Attorney General when Top Dog failed to honor gift cards. These cards…read morehad Top Dog logos on them and I had used them prior to the car wash being closed most of the winter. They told the Attorney General that they decide each case at the time. This tells me they have cheated other people. In any case they are still not honoring their gift cards. Here's their reply: To Whom This Concerns, I received a letter from the Indiana State Attorney General's office regarding the above case number. After reviewing the complaint this is what happened. We have situations like this that occur occasionally and after speaking with the customer at that time a decision is made from that discussion. There is no way to remember one customer, what was discussed and what the outcome was. We do not just turn customers away; we have guidelines and adhere to them so that all customers are treated equally. We purchased Top Dog Carwash in January of 2022. We have no way to verify purchases, amounts purchased, services prices have changed. In November 2022 our carwash was struck by lightning and the carwash automatic tunnel has been down (not operating) ever since. Agreed situations like this are unfortunate and we apologize for the inconvenience to each customer each time it occurs. Sincerely, George Cronk (General Manager)

My elderly mother took her van here for a complete wash and "INTERIOR ADDON". The job was marginal…read moreat best. They failed to wipe the dash and other interior components of the vehicle. My mother is not one to complain but swallowed her pride and went back the next day. They absolutely refused to do anything for her. All she wanted was to get the interior cleaning that she PAID for. Walk, no RUN from this business, they take advantage of the elderly and will certainly do the same to you! UPDATE: The manager made good on the promise to do it right. I will now change to 3 stars because this have happened the first go around.

Wanted my truck detailed inside for pre-fall weather. They never disappoint. My truck looked…read morebetter than when we first bought it used in 2023. Remover all the bugs off the front, windows shined inside and out, same as when I just took it in for a wash only. They will pick up and deliver or you can wait on your vehicle. I have used them for years and will continue to do so. They excel in customer satisfaction and service. You need to give them a try!

I have used Nano's several times and every time I do, the car comes back looking like NEW---- even…read morethough the current one is 11 years OLD with 160K miles!! Think of the MONEY you save, driving a car that still looks like new and drives like new (if you take care of it). A well maintained used car retains more value over time ---- and Nano's can help you do that !!!

Just left car wash, The door exiting the car wash would not open the employee opened the door, It…read morescraped the whole front of my truck, scratching the hood, grill, and front bumper. When I got out to check on my truck, he shut the door and went back up front when I went up there to confront him about it.They argued with me about it and then laughed as they went back in the building.

They are professional courteous- love the use of free rags & cleaner to clean inside & out. Also…read moreappreciate the the high powered water nozzle to clean rubber mats that aren't flat to get them clean!