This company deserves a negative rating!!! They called and said they were minutes away then never showed!! Tried to call the driver and he turned off his phone. Horrible and this company should be put to rest!! read more

Extremely poor customer service..they reported job completed when they didn't do anything to assist...driver who was dispatched did not have the necessary equipment to jump start my car..driver said he lived in the area where my car was disabled and was going home to get cables..after waiting almost 2 hrs for them to arrive on the scene I waited another hour and driver never returned..and they actually marked job completed on their report.. .very ill prepared read more

The oath reliable roadside assistance I've ever used. I don't know why they are asked to respond when they don't show up.if they show up they Put gas in the neighbors car instead of mine. I've been waiting 3 hours for them to come change my flat. First time they didn't have a piece to their Jack. The call was reassigned. No show. Reassigned a third time. No show. 3 hours later I'm still waiting and it's finally been reassigned to a different company. I pay for roadside assistance and this is the kind of service they give. How are they still in business? read more

I called Roadside Assistance for my senior citizen Mom who had a flat tire. They assigned this company to do the service. Ed called me on the phone and already seemed agitated. I asked him to ring the bell when he arrived. He snapped back "Why? That's why I'm calling you now." I told him I was not present with the car. It was my mother and she would be inside the church waiting for him. He huffed his ok. He later called back and apparently had been given some other location. I told him he had arrived at the wrong place. And attempted to give him the correct address. He said "Well you're just gonna have to start over again. I've already tried one time." I told him that my mother was an older woman and that apparently he had been given the wrong address and then she really needed assistance now and he said well I'm moving on just call the number again. I can't believe he would speak to me so unprofessionally and that he had no regard for the customer, my mother. I will never use this company again. Period. read more

their company was dispatched to come jump my Telsa off and when the guy got here he didn't know how to open the trunk we called Telsa and they explained to him how to open he told us he's not paid enough to do it and said once we open it he will come back. the white guy got out his company car smelling like a pound of WEED AND WAS HIGH. I will never recommend this company to anyone read more

One of the worst towing companies, we was told they would be in within the hour. Tried calling them @7:30 pm, no answer, they close at 8pmSo we are stuck on side of road. If I could gi them a negative 1 or below I would. read more

Lol what an absolute joke of a company. Called my Roadside Assistance for help replacing a tire. Dude shows up an hour later than ETA reeking of pot. He then tries to lower my tire for 5 minutes, can't seem to get it, and then says the best he can do is fill it with air. read more

I am located in Montgomery, Alabama. Insurance company sent Jack Rabbit out for a flat tire. The guy put the spare tire on knowing it was flat. When asked if he could put air in the spare, he stated it was beyond the scope of service that he was sent for. He stated that anything extra would cost me $50.00 out of pocket. I did not have $50.00 to pay put air in a tire; therefore, I was left stranded with a toddler on the side of the road. read more

Omg the worst service ever. In Montgomery Al jack rabbit towing is unprofessional. The driver was mean when he pulled off he left me mean nasty text messages. My insurance company country financial, sent him again a week later when I needed a jumpstart. That day he never showed up. He called an hour later lauthing saying he will not show up. he Started sending rude text messages again.The person in the office at jack rabbit made excuses for his rude unprofessional behavior. read more

Terrible! I called for road side assistance through State Farm and they accepted it and after an hour and a half of waiting State Farm called them back for me and they cancelled the job! My son and I sat on the interstate for almost two hours waiting for them! read more

What a bunch of crap! Waited an hour and a half for these jerks. Never showed up, never call. And worst of all, Allstate uses them.

Called roadside service w State Farm. They took the assignment and gave me an estimated time of arrival. Once they were an hour overdue State Farm called to say they had cancelled the assignment and State Farm was sending someone else who take another hour to arrive. read more

I have USAA roadside service. At first I was given an ETA of one hour after the one hour I was given another ETA of 20 minutes then I finally called and got a hold of them and they said they were two more people in front of you they couldn't tell me when they would be there so with that being said I went ahead and canceled the call because I can hitchhike home and get there and back before they can get there then lock my car bad bad service read more

I ran out of gas and Allstate's roadside assistance sent these guys... they didn't take the call and never told Allstate they needed to fins someone else so I sat on the side of the road in the middle of the night for an hour before anyone even realized they were not coming... this is horrible. read more

I had a flat tire and my insurance company sent them out to assist. They that came was very rude, (chubby white guy). From the moment he go \t on the phone he was very unpleasant. I drive a foreign car and had a specialty wheel that need to be prep (put air in the tire) before installing on the car. He told me that he was not there to get a tire ready and I would have to take the tire someone else to get it ready and he left. I then had to leave and go and get air in the tire, call State farm again and have them to dispatch another road side assistance service to change the tire. I would not recommend no one to do business with this company. I tired calling to complain to the manager but the number is not in service. I have complained to my insurance company about them and I will tell anyone that I meet to NEVER EVER use this company. I would give this company no stars but Yelp would not allow me. **By the way I OWN a car dealership and I will spread the word!!!!!**** read more