Service is UNBELIEVABLY SLOW!!! I went in to avoid the drive-thru line. They locked the doors after we entered so no one else could come in and order. At 5:15 pm on Saturday. The people who had ordered ahead of us, 10 numbers ahead, had been waiting for an HOUR! They were too polite to complain. They were short-staffed because many employees called in sick. However I sort of blame them for hiring their staff. How about some high school kids who would actually move quickly? There is one guy who actually cares, but he couldn't get the other employees to do much. I've said this before but either they don't have procedures, or no one here follows them. Watching the guy put cheese on burgers is like a three stooges skit. Gave them 2 stars because the food is good, service is negative stars. read more

It took us over 45 minutes to get through a drive through. When asked if this was normal the employee said yes. -- overall will never come back here again due to lack of service and speed of service. This does not compare to the Jack in the box I know back home which was fast and efficient nice workers They also have signs everywhere for food they are no longer offering and have no idea what they do or do not offer read more

Dear Customer Service Manager, I am writing to express my profound disappointment with my recent experience at your establishment. As a consumer who values basic standards of service and professionalism, I find it necessary to bring to your attention the deplorable conditions and poor service quality that I encountered during my visit. First and foremost, the wait time was utterly unacceptable. I, along with other patrons, waited approximately 35 minutes for a simple order of a burger and fries. Such an extended delay, especially for a basic meal, is nothing short of disgraceful and indicates significant operational deficiencies. To make matters worse, there was no clear system or organization to streamline orders, particularly at the drive-thru, which was chaotic and unorganized. Multiple customers, including myself, endured lengthy waits exceeding 30 minutes, which is far beyond reasonable expectations for any fast-food service. Adding to the frustration was the complete lack of basic amenities, such as lids for the cups. This oversight is indicative of a broader neglect of customer service standards and attention to detail. Furthermore, the personnel working behind the counter appeared untrained and displayed childish behavior, which is entirely unprofessional and diminishes the reputation of your brand. It was particularly troubling that there was no dedicated staff member inside to take orders directly; instead, customers are forced to rely solely on the iPad system, which, during my visit, frequently locked up, further delaying service. The management's attitude was equally disappointing. When I addressed these issues with the manager present, I was told that more staff members are needed--an admission that they are severely understaffed. However, the manager also stated that they do not care if the franchise fails as a result. Such a dismissive attitude toward operational concerns and customer satisfaction is unacceptable and reflects poorly on the leadership within your organization. This entire experience was, by far, the worst I have encountered in any dining environment. It is clear that this location lacks proper training, workflow management, and a commitment to quality service. If these issues are not addressed through immediate and comprehensive training, it is likely that this location will face continued decline and eventual closure--similar to many establishments that have failed due to neglect of basic customer service principles. In closing, I strongly urge you to take these concerns seriously. Your establishment needs a thorough overhaul of staff training, operational procedures, and management oversight. Customers deserve prompt, courteous service and a pleasant dining environment, not this chaotic and unprofessional experience I faced. I hope you will take swift action to rectify these problems before further damage is done to your franchise's reputation. Thank you for your attention to this matter. I look forward to your response and to seeing meaningful improvements in the future. Sincerely, read more

When typing in the ZIP Code for the Tinley Park Orland Park area it says there are no restaurants in this location however, there is one at 179th and Lagrange Road, which would be Tinley Park. Cannot tell if this location is open or closed. Sometimes it's open while other days it appears to be closed. When I contacted JITB about the issues with the Ap they said it was being worked on. That was 3 months ago. There is another in New Lenox and that location does not appear on the Ap either. Not sure if they have service issues too. read more

Minimum 30 min wait at the drive thru here. We waited 45 min. It's a brand new location so not sure what's going on at this location.

I waited some time before trying out this new location (in a whole new area/state) due to the long lines I saw when driving by. Know start up kinks for the QSR space is huge when there is no existing local staff nearby :-) Drive thru experience was good. Today out of tomatoes and fountain drinks. Not a problem, just a long explanation to each customer :-) I ordered the $10 munchie meal. Double Jack with tacos and curly fries with a unsweetened ice tea. Impressed with the box meal presentation. The "small" drink seemed more like a medium to me :-) Tacos were actually a decent size and yummy. Burger was fresh, although less exciting. Curly fries hit the spot. At $10 (+ tax) this combo beats most of the local competition I think for value and size. Once the owner/manager gets more of the kinks sorted out, it will only get better. I did also notice that the location is not available in the Jack mobile app, nor could I add the barcode from my receipt to my account :-( read more

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I came here today a little after they opened. The drive thru screen was not working so they asked everyone to come inside. I ordered the $10 munchie meal. I had the Double jack, two tacos, onion rings, and a fountain drink. I also ordered a junior chicken sandwich on the side just to try later. I think my favorite thing was probably the tacos. I did really enjoy those. They had a lot of flavor. The burger was good but needed more seasoning. The onion rings were fine. I did not like the chicken sandwich much. I probably wouldn't get that again. The staff was very friendly and quick. I waited under 10 minutes for my food. The restaurant was clean and nice inside. read more

Jack In The Box - Menu - Tacos Near Me - Tinley Park, Illinois

I finally this restaurant with my daughter and we were not impressed. We decided to dine inside so we placed our order. The tables weren't cleaned off and the garbage was full. It took about 30 minutes to get our order. The burger was not that good. The burger wasn't juicy and I'm not a fan of this good good sauce that comes on the burger. I can say that was it for me $28.00 for two combos not worth it. read more

Jack In The Box - Tacos Near Me - Tinley Park, Illinois

Where do I start, how about with the floor it must be mopped with the same grease they fry the 30 min tacos in (8 tacos). The mozzarella sticks must have been fried and left in because there was more cheese on the outside of the breading than on the inside. Neither restroom had soap. My friend ordered a shake at 11:51am and it's now 12:14pm and still no shake. It's a shame I had high hopes for Jack in the box , since remember it when I was a kid. I will never come back!!!!! PS make that 12:20 pm and still no shake asking for money back!!!! read more

First time here at this location. Food was okay and welcoming used an open ordering station inside. It took about 45 minutes for two combos. The food was okay but it's too far of a drive fir us just to have to wait for so long for fast food. Hopefully they get better and at least the management did what they could to try to compensate the waiting customers inside. read more

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Wish I would I have read reviews BEFORE going in. Upon walking into the restaurant you tell it's not a clean place. FLITH all on the door and windows. The tables in the dining room were dirty. It was food left on the tables that had been sitting there who knows how long. There was a foul smelling odor coming from the soda machine. The fries were greasy and cooked in old grease. The staff has a very "relaxed" demeanor. One cook came to the front chewing on food. No one never came to wipe down tables at all. I never want to eat at a jack in the box ever again! $68 I spent for a family of 7 to eat and it was TRASH! Jack in the box needs to be put back in THE BOX! It's much better greasy fast food out here. Should've went to Culver's read more

Food was 5 stars and service was 1 star. No excuse for how badly this place is being run. I know its new but we waited an hour and 20 minutes for our order. It was only a couple of burgers. The lines there are still long and so is the wait time. I will not return for a couple of months. read more

Jack In The Box - Tacos Near Me - Tinley Park, Illinois

I was looking forward to the return of Jack In The Box. This location is off to a very poor start. Unfortunately the problems are with all levels of management: - Upper management by not being prepared to launch. I was drawn in to use the online application Taco Special Offer. Because this location is not yet recognized by the application, the server could not honor my discount request. I was charged the regular price of 50% more money. - The store manager, Amelia refused to override the problem, either because of very poor judgement on her part or because upper management hasn't granted her the option to do so. - When I wanted to cancel the transaction and vacate the line, by design, unusually large concrete barricades prevented me from leaving without the certainty of inficting certain damage to my car. - The server Diamond ignored my request to double bag my order, so my food was cold when I arrived at my home. - By design, the charming drive thru Jack In The Box talking clown has been replaced by a very ordinary strikingly cheap display panel. - Shame on everyone concerned. It's like you're intentionally trying to aggravate your customers, by design. read more

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They said it would take 10 minutes for my food but then it took 1 hour They said it would take 10 minutes for my food but then it took 1 hour They said it would take 10 minutes for my food but then it took 1 hour They said it would take 10 minutes for my food but then it took 1 hour read more

Sadly, disappointed. It was kind of icky. I won't be coming back. The food was cool and greasy, service was slow, and drive through was mild long. read more

Told us to leave and go somewhere else after telling us it would be an hour for our food to be ordered.

I actually rejoined yelp just to review this place. I was so excited to have JITB tacos for the first time in a long time, since they finally opened in the Chicago area. I pulled in to this location and planned on eating inside. As I walked up, around 7PM, I thought they were closed, since there was nobody in there, and all the chairs were placed on top of the tables. But the door was open, and I walked in. I stood at the counter. There were two employees within view. And I waited. And waited. Mind you, I was the only person in there. The employees could totally see me standing there. I continued to wait, until finally as one employee glanced over. I waved. She yelled across "did you order?". I was like "Uh, no?". And she points to the screen on the counter where I was supposed to order. I was like "Oh, I didn't know" (thanks for letting me stand there forever). But then she came over and took my order. I just wanted 4 tacos and I was going to eat them there. They were ready immediately which I thought was weird. I looked for napkins and the dispenser was totally empty, so I asked for napkins and a different employee (there were 3) hands me some brown paper towels, without a word (apparently they were out of napkins). The tacos were barely warm, and they were seemingly made a long time before they were served to me. They were mushy and almost room temperature. I ate them, hoping I wouldn't get food poisoning from old tacos sitting there for goodness knows how long. Needless to say, super disappointing, and I will never go back to this location. read more

Everything needs improvement!!! I went thru the drive thru, there were maybe 5 cars ahead, and it took over 30 minutes!!!! When i finally got to the window I looked in to see what was going on, and half of them were in there goofing off!!! I got my food, it was cold!!!! Absolutely terrible!!! I am PISSED !!! read more

SLOWWWW YAPPIN AND NOT WORKIN... orders are taking 20min. no real management on duty. Very bad. It's not gonna last like this. It's a HOT MESS read more

The pick up order was 20 minutes late. The staff was polite but seemed unorganized and in need of help at the counter. The food also left much to be desired. Additional help is warranted. read more

The App doesn't work so you can never earn points for food discounts. The burgers and onion rings are decent. read more

Stop complaining, people! The Tacos have ALWAYS been like this. Manage your own expectations!

So I placed my order @ the kiosk at 3:09pm. Didn't receive it until 3:52pm. The order was wrong cold and incomplete. Place was chaotic. I the tacos and rings but I won't be back. read more

Service person at door wouldn't let us in. She told us to close the door in order to keep the flies out. Whaaat? FYI: it was just starting to rain. Flies fly in the rain? Who knew? read more

If you wanna wait 35 min and have nothing but time to loose for a simple sandwich come to this place!

Jack in the Box took forever just to take my order and somehow even longer to make the food. Absolute waste of time. The food was nasty, the coffee tasted like straight eggnog (why??), and the whole experience was beyond disappointing--especially for Tinley Park. Ghetto, poorly run, zero standards. I will never be coming back. read more

The ultimate breakfast burrito is where it's at. I get everyone complaining that this service is slow. But it's new to the area, it's management from out of state. The service is definitely on the learning curve, they have to hire low skill workers to get you prices like these, it takes time to get everyone up to speed. Be kind. The two tacos for $1.50 is the best deal in fast food. The taco sauce packets are my new favorite sauce ! The hash browns are a bit TOO crispy , I can't believe I'm saying that. McDonald's are too soggy. Maybe nothing would make me happy! lol I'm so glad we have Jack in the Box here now! It's a great new addition to our Chicago fast food line up! Thank you to the workers at this location, you will straighten it all out I am confident! read more

To-Jack n the box corporate. You reentered the Chicagoland market only to remind us why you left in the first place? Because if you don't step in and do something about the horrendous service, you will be forced out by losing customers. I arrived at 8:10pm Tonight on 4/21/26. There was a cone blocking the drive through. I went inside because of that and a story I heard about someone waiting in the cement blocked drive through for almost 30 minutes only to be told they were out of tacos. There were people waiting. I walked up to the register and waited over 10 minutes while being completely ignored by the staff. No sign on the counter, no hello, no sorry we are closed, no announcement, no acknowledgement, no nothing. Then other customers came and were also ignored. A waiting customer said one of the staff turned off all the kiosks during the hour that she was waiting. People can understand a busy store, but there is no excuse for not having a sign or saying a word or two. Store hours are until 10pm. This store has been open long enough to have ironed out opening day issues. I left. I won't be going back. I can't patronize a place that doesn't care! read more

I lived in California for about 12 years and jack in the box was my go to spot, now knowing they just opened up in Chicago or I mean in the burbs I drove all the way to this location and got amazing service. Nottttttttt! The service sucked, we waited over an hour for our food and it was all smashed up missing condiments missing lettuce, tomato's. Basically it was thrown together, the drive thru was crazy people were screaming and yelling about the wait and associates looked like they did not know what they were doing and had attitudes, they didn't have certain things on the menu which sucked big time so I had to get something different and then when I got it it was cold and the meat was dry I don't know how long you Jack In The Box will last it will probably be just like Fat Burger if you don't change I would not even give the food you guys gave me to my dog how embarrassing. One star isn't even deserved. Watch out for hair in your food disgusting read more

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Says it's open until 10 and employees lock doors early. Twice I've showed uo and it's closed early

Over cooked tacos. I don't think they changed the oil since they've opened. super greasy, and why are they putting hot sauce on the tacos when I didn't ask for hot sauce ? read more

Place was filthy. Sticky floors, garbage cans full, windows dirty. Kids parking their bikes blocking the doors. Restrooms dirty. No soap. Forgot the onions on sandwich. Gave us reg fries, not seasoned like ordered. Help was friendly and food we did get satisfactory. read more

Had us waiting in line for over an hour with other cars. Had attitude over the speaker, and didnt ask wht sauce for nuggets or side for a meal. read more

the only good thing about this restaurant is the food. the service is the worst considering the staff is extremely slow (think portillos drive thru wait time) , mildly polite, and will occasionally get your food wrong (I would strongly double check before pulling off). Service needs some serious work! read more

Waited about an hour to get through a drive thu line of less than 10 cars before they took our order. Then waited another 20 minutes to get to the window. Waited another 10-15min to get the order. They forgot an entire half of our order that we had to remind them of. Still forgot an order of fries. Fries tasted of old oil. Burgers were dry and thin - in no way are they the "Best Burgers" as their shirts claim. Didn't look anything like the menu image. One of the two burger orders was missing several components. Listened to the workers go back and forth about missing items, about customers being "held hostage" in the drive thru line. The guy at the window seemed like he was tired as he probably listens to complaints about speed and missing items. Having seen the extremely long lines there before, we assumed it was just a popular location since they opened. Now we know the location is not properly run or trained. Please -- do not give this location your patronage. We watched them lose business as the cars lined up and eventually gave up and left. read more

The service at Jack in the Box in Tinley Park is horrendous! They have been open over a month, the drive up line was around the whole building, so I went in and was told there would be an hour wait. EVERYTIME I go there it's an hour wait. One employee was in tears as she begged for me to call corporate and complained that we need help. Poor planning/poor training on corporates part. Bring Arby's back and slam the lid on the clown box. TERRIBLE SERVICE! read more

Slow, slow, slow. I haven't eaten here once without waiting over 30 minutes for the drive-thru. The workers couldn't be less diligent or inviting. Doesn't help either how their app *STILL* doesn't list this--nor any other nearby--locations. This place has been open at least half a year and you still can't even look at their menu online, much less order or earn points. How this place is still running is a total mystery. read more

Terrible service, waited over an hour for our food, food was cold, no napkins, salsa for tacos. Order was incomplete when given to us. Had to go back three times through the drive though to get our order correct. Cashier was also extremely rude. read more

This place blows. Why doesn't this location show up on the app? Garbage food that you have to wait forever to get. Bring back Arby's.

The food is garbage.not at all what I remember in seattle.the only good thing is the curly fries. The burger was so skinny it's pathetic. Never again.tge service is weak as well. Took over 30 minutes to get 2 burgers and fries. read more