5.6.26 Here's a more polished version with smoother flow and clarity: Hubby and I were visiting California on a leisurely trip and decided to try this popular chain since it's not available on the East Coast. We shared a burger combo and the cluck sandwich. I thought the cluck sandwich was good, but he didn't care for it--especially the sauce. On the flip side, I wasn't a fan of the burger, though he preferred it over the chicken. Overall, nothing particularly memorable, and we wouldn't go out of our way to return. read more

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Horrible Every other week I pick up food for my employees and this is the second time I've ordered French toast sticks that were harder than rocks. I never have the opportunity to come back because I have to go to work, but I am dismayed at the fact serving food like this, which is very unacceptable. I've already reached out to corporate, but I wanna make sure I let other people know. Do not come here. read more

Jack in the Box - Hard as a chip 3PC Classic French Toast Sticks - Fast Food Near Me - Santa Monica, California

I see a lot of bad reviews for any Jack in the Box, but they seem to miss that this is cheap, junk food, and it is great for what it is. If you want a huge burger with special meat and all sorts of fun stuff, go elsewhere. Although I have to say they have the best shakes for any place, pricey or otherwise. We love this Jack in the Box. It is always clean outside, we use the drive thru, and the service is super. They get your order right the first time. If you want to eat there you can, they also have free parking. Right now, I am hooked on their breakfast items and their tiny tacos. Their croissants are so good. Now, this is not some huge thing from a pricey bakery, but it is tasty. It has egg, ham and cheese and it really hits the spot. The tiny tacos are so yummy. They come in a little box and are deep fried. Their shakes are the best. I don't care where you go, you will not find better. Oh, and the machine is never broken. It can get a long line for lunch so we try very early for breakfast and later for dinner. If you want health food go someplace else. But if you are on a budget and just want some great food, go to Jack in the Box. read more

Jack in the Box - Fast Food Near Me - Santa Monica, California

You know how you go to Jack in the Box and order the crunchy tacos, and they barely have any meat inside? Yeah... not this place. For the first time in a long time, I had tacos that were actually filled with meat...really, really good. The service, though, was slow but the people were nice. They took my order twice, once at the speaker and then again when I pulled up to pay because they hadn't put it in. I ended up waiting about 15 minutes, which felt long for drive-thru. BUT the Oreo shake? And fresh hot crunch fries? Solid. The Number one is the best in my opinion. The food made up for the wait. read more

I've been coming here a few times lately, mostly because the McDonalds down the street is closed for renovations. Every time the staff was exceptionally friendly and helpful, and got me my order quickly. It's fast food, but everything by was hot, fresh and tasted fine. I will definitely continue coming here. read more

Fix the calibration on your soda machines. Something is off. Not sure if the calibration is off on the syrup or if your ice machine hasn't been serviced and it's full of mold and mildew. Regardless. Doesn't matter if the cups are bigger because your soda just tastes like brown carbonated water. They have no flavor. If you want to figure out what soda is suppose to taste like goto McDonald's. They never mess it up. It always tastes good. Normally I don't buy your combo meals because I already know your sodas suck!!! $3 for carbonated brown water is unacceptable. I'm surprised no one has mentioned how horrific your soda tastes. Back to ordering A La carte be your sodas aren't soda. It's just brown soda water. I can't believe I'm the first person to complain about this. I've lived in the area since 2011. Never had an acceptable tasting soda. See you again in maybe 6-10 years. I would say I'm going to Wendy's but their soda tastes the same. No syrup just brown carbonated water. read more

Me and my crew stopped here for lunch today after a big business meeting. I got the New Jack Big Mac looking burger that I like, and it was delicious. I got a small drink too. They have 10 dollar menu meals here. Tacos are still cheap, and I love the curly fries. Busy location at lunch time in a busy area. I will hope to visit again. read more

First time going to Jack in the Box. I read online about some recommended things to order. I also perused reddit to be fully briefed on what to order. From the suggestions online, I decided to order curly fries and the tacos. I ordered the Bacon Smash Burger #5 as one of the employees there recommend this burger. The curly fries were not bad. They were a bit too crunchy for my liking, but not bad nevertheless. The tacos were pretty dang good for price point. One of my co-workers was mentioning that Jack in the Box use to charge $1 for two tacos. Not sure how far back that was. Dang Inflation! I would definitely order the tacos again if I'm low on cash and want some decent cheap tacos. The Smash burger was too salty. I was completely overwhelmed by the sodium content in the burger. I was not impressed. I'm not in a rush to eat here again. Perhaps, I will swing by sometime for those French toast sticks. This is a good place for young people with little money in their pocket, but want to eat some fast food. P.S. I can still taste the saltiness of that burger over a week later. read more

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I bought a gremlins meal here. And my taco there was a whole black hair in my taco. In which I pulled out my mouth. Disgusting I went back to get my money back. And they have an attitude, no apology nothing. They didn't care. Lucky I was working in my uniform. Or furniture would have been moved around. 100! read more

Jack in the Box - Black hair in taco - Fast Food Near Me - Santa Monica, California

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This was the worst Jack I've ever been to. My order was fulfilled wrong, when I took it to the counter the lady gave me attitude and demanded my receipt. It then took an additional seven minutes to get the rest of my order. The tables weren't too bad but they also needed to be wiped down. Then, I was witness to an argument between the man in a ucla beanie and someone just loitering in the lobby. Very unsettling. Finally, the soda machine only had a few options and all of them tasted very flat. So glad I'm not from this area, I don't have to return to this location. read more

The buttery smashed jack is the best cheeseburger I've ever had at a fast food place that isn't named in n out and even then it might be better. read more

I did just have one of the best breakfast sandwiches since ever this morning here. Kind service. Quick. And I promise I spent $10 for the full combo.. in LA. Very pleased. read more

I always come to this jack before work. The food is always fast and hot. Today I went and the service that I received from Patricia (Patty) was amazing she was so nice and helpful. Overall I haven't had any problems with this jack in the box since the 3 years I've been going. read more

This is hands down the most overpriced Jack in the Box I've ever been to. Every item here costs more than at any other location, sometimes significantly more, and for what? Sloppy, carelessly made food that looks like it was thrown together in a rush. Yeah, it still tastes decent (it's still Jack in the Box), but the presentation is consistently a mess and it never feels worth what they're charging. If you're craving Jack, drive literally anywhere else. read more

Expenses, low quality and cold As businesses owner, I get expensive and low quality for fast food I just don't get cold food Veteran and Santa Monica Location read more

The drivethru cashier from my visit on the 9th stole my credit card number and tried to buy $132 of food at a different jack in the box, and $500 worth of giftcards. Dont let them touch it Never going back read more

I remember I worked down the street from this Jack n the box location like 20 years ago. I remembered after I had placed my order why I had actually stopped coming here no matter how many times I drove by. They used to screw up my order so much. Now it's a new day and I stopped by and I can see nothing has changed, they still screwed up my order. Usually most places will mess up my hamburger order, not this place, they mess up my breakfast sandwich. So once again I have to remember never ever go to jack n the box again for the rest of my life. read more

I just got back from a trip to New York and wanted to get a meal to thank my husband for picking me up from the airport. I hadn't eaten much since breakfast east coast time, so I was looking forward to it too. We ordered two burgers and two orders of churros. When we got home, there was only one burger. My husband didn't notice, and I didn't tell him because it would have broken him to think that the first thing to happen when I got home was messed up and upsetting. Churros are great, but I'm angry to not have my burger that I paid for. Terrible service. I've done some deliveries for them too that were missing items. I don't recommend going there unless you can take everything out of the bag and double check the order. read more

Jack in the Box - Churros and a missing burger. This was my meal coming home from long trip. - Fast Food Near Me - Santa Monica, California

The manager didn't honor my daughters bday freebie and was kinda rude about it. It's only for the 99 cent tacos...

The manager knew I ordered 4 burgers and then told me I only had 2. Showed her my receipt and she saw her mistake and she still proceeded to only give me two burgers after I had just paid for the cheese because I forgot it and she still only gave me two burgers read more

I'd give this place zero stars or no stars at all. my friends and I almost got kidnapped tonight on May 22nd at around 10pm-10:30pm because a woman that was working in this jack in the box kicked us out for "staying too long" we stayed there for only an hour, that is the worst customer service, who does that to their customer that did nothing to your store and paid for their own food. Not even five minutes after we got kicked out, my friends and I get chased by a man while we screamed for help. Maybe keep your customers inside when you are open 24 hours. You had no customers in that moment. Shame on that woman. read more

This is the worst fried chicken I have ever had in my life one bite and I knew it was terrible. The person who took my order at the drive through sounded miserable. I would be miserable to if I worked here as well. Jack in the Box needs to pay their workers more and to not disgrace chicken. Give people the option to tip here as well. Go to Popeyes Main Chick or anywhere else. read more

Horrible place. I think because of all the homeless, they treat everybody like they are homeless. I was a paying customer and was dressed nicely and they wouldn't let me use the bathroom. Rude woman working there. read more

i asked for vanilla ice coffee last night 3/13/2025 the lady gave me expired coffee that was kept in refrigerator for i dont know how long, it tasted like alcohol yuck, with a lot of creamer and sugar didn't even taste like coffee thats nasty and disgusting i shall call the health department on them today people are getting sick with diabetes i think jack in the box should be shut down immediately what u guys think?? read more

Ordered on app, went to pickup, they said they didn't do pickup orders on line anymore. Their manager told them not to do them anymore. I WAS CHARGED AND PAID FOR ORDER ONLINE. IT IS STILL AN ACTIVE SERVICE IN THEIR WEBSITE. Robert was the "mgr" that I spoke with. He gave me phone number to call....IT turned out to be their automated customer survey line....WHAT???? never been to that JITB and won't again. read more

It's horrible that businesses expect us to support them but do not have bathrooms open. Jack in the box, Mobil, and Wendy's all next door to each other lie and say their bathroom is out of service I refuse to buy anything from businesses that lie to their customers. read more

Check order they will give you the wrong order only sometimes do they get it right majority of the time they mess up.

These guys are not good - go to wendy's across the way to compare - server could barely speak english; they got my order wrong - ask for grilled chicken wrap no cheese, got a fried crispy one, with cheese - and then got the specific sauces i asked for wrong too; giving me ketchup! Awful service read more

This was my first time eating in Jack-in-the-Box and I really don't know why people are excited about the fool is terrible. Equality is super low taste horrible but the fries were very good. read more

Ordered a strawberry shake but midway through, I noted something solid and saw it was a piece of plastic in my shake. I called 3-4 times to let the manager know what occurred but no answer. When I finally went through, I was told the manager was not in and the worker later hung up on me without being helpful. Gross place, will never return, beware! read more

I ordered from this place on door dash, and I asked for no cheese on my burger cuz I'm lactose intolerant, and guess what... they put cheese on my burger. They don't even bother to look at your order and see things that you wanna take off. Horrible experience, cuz now I can't eat my burger and I can't even get a refund with door dash that's more than $3. read more

This Jack in the Box has always been a 'interesting place' inside, so I always go through he drive through. The inside usually has unsavory characters and that's that. It's been like that for years. What I'd like to say is that I tend to get the Chicken Fajita Pita sandwich/combo and am a creature of habit so that's my JITB thing I do. Recently I noticed they are x10 better than they used to be. They hold together, have nice, delicious chunky pieces of grilled chicken. It is so delicious and it's preparation is much improved. They used to fall apart and weren't as tight as the ones I got yesterday. PLEASE keep them like this!!! I'm trying to lose weight and its the only thing I get from JITB! read more

Says ope 24 hours. Yet every time i go. They say there closed Jack in the box sucks read more

Absolute TRASH!! Where the f is the fast food? Seemed like yall were trying to take it back to pre Ford days! Maybe it was a difficult customer etc. etc. but for 5 cars being in line, I feel like as a fast food restaurant, yall should be climbing through that!! Took 30m minutes to get FAST food. Maybe pay your employees more or GTFO of here!!! Hopefully I get enough orders for yall to be aware! 3:37 proceeded to shut door on me as I was pulling proper bill out. This is an edit to OG message. Then just ignored me. Could have handed food so I could leave. Seems a bit aggressive. read more

First, I didn't expect world class employee behavior here but the manager/supervisor lady kept rolling her eyes to the newbie guy she's training while he was taking my money.. Poor guy. :( Second, they completely FORGOT about my order. My coworkers each got combo meals and ordered after me... They all got their foods before I went up to ask if my ONE small order of chicken strips were ready. FINALLY I got my chicken strips but they were so salty that they literally burned the inside of my cheek and tongue.. Ack! Dining area always seems to be hella dirty when I come, but we're talking JITB here so I won't hold that against them since it's so busy during lunch. Lots of homeless hang around here as well. However, morning people are nice and pleasant at the drive-thru, and the ice coffee can grow on you once you've had it so many times out of desperation for caffeine. read more

Sent a fellow coworker to grab a side salad with no dressing and no croutons along with a jumbo burger with no ketchup and no bun. What I got??? A piece of meat between two pieces of lettuce with a slice of tomato. Are you serious ??? Employee Yadira should be ashamed. I'd be embarrassed as an employee to deliver something like that. No wonder this hell hole has 1.5 review. I'd highly suggest as a business woman, fire all those idiots who think their job is too hard to make a damn burger and hire people who actually want to work and will represent the company. People eat here man, have some damn respect. read more

Jack in the Box - This is supposed to be a jumbo jack with no bun no ketchup ... it also has no cheese, no second burger, no mayo, no mustard - Fast Food Near Me - Santa Monica, California

All American w bacon and onion rings Is the best hambergef in LA. Feeds one and a half grown men. Quality at an affordable price is best. AND, this burger has both. read more

Their app and their website don't allow you to order a grilled cheese sandwich, which is the only thing that I eat there. I used to order the hash browns too, but now they are over priced and no longer taste as good as they used too. read more

I just bit into a lighter safety in the middle of my burger. I am not sure how to file a refund request or official complaint but I'm off to google that next. read more

Jack in the Box - A lighter safety in my burger. Double Jack - Fast Food Near Me - Santa Monica, California

The male staff wore their masks below their noses. This negates the value of wearing a mask entirely because they're breathing all over the food they're packing for us.‍ When I told the supervisor she excused their behavior. I couldn't understand what she was trying to say. She is Asian. The fat food mishandlers are hispanic. COVID cases are rising fastest in LA's hispanic community. Someone should report this location as not COVID compliant & close them down. This has happened twice to me @ this location w/different staff. They all had the same non sanitary arrogant disdain for safely wearing their masks. Makes you wonder what else they're being too casual about. Proper Handwashing after visiting the bathroom comes to mind. I will NEVER go here or to any Jack in the Box ever again!! They were so rude about it. This happened @ about 4pm on Friday, 7/3/20, in case any inspector wants to know who was working @ this time. I threw the food out rather than risk exposure. $20.00 wasted! read more