I have to update this review because they've been killing it lately. I have been going through here a bunch because I'm hooked on their onion rings. I've been pleasantly surprised at how much better their burgers are than before. Breads are fresh, burgers look like the picture, crispy fries etc. Service in the drive thru is always great, out of the 10+ times I've been here lately they only missed an item once. That's an A in my eyes read more

The service is very bad I asked the cashier for no ice on my drink and instead of her fixing my drink she talk back in a mood saying she didn't hear me say no ice on my drink I mean I work for a restaurant as well and I feel as a employee we should never talk to the customer or give them a bad treat with there visit the cashier name is Catalina I really do hope she can fix her attitude since it's not the first time she gives me a bad attitude read more

Just got charged 8.50 for the new popcorn chicken combo. Asked why so expensive was told tax. Add said 6.99! RIP OFF read more

Jack in the Box - Bad advertising - Burgers Near Me - Mission Viejo, California

Good location and nice clean restroom inside available for customers today. The croissant breakfast combo is good to the last bite. Everything is made fresh to order and delivered in a timely manner. The coffee is cheap and taste good with cream and sugar. Another beautiful day in Mission Viejo part of Orange county. Come and enjoy a nice breakfast here. read more

See all

Very poor customer service. Definitely needs improvement. Mexican guy at 6:50am on December 13, 2025 was very inappropriate.

After waiting for 2 cars in front of me to get their food.......waited almost 20 min. I pull up and my food was ready to go! So suprised, then I got home and everything was cold. Still suprised! So much for fast food. read more

Girl was there alone at 12:30 am with no cook to help her. Felt so bad but she was so kind & helpful !! Please do better with staffing!! You are appreciated girl !! read more

Saturday night went there with my family we decided to try one of the coupons we got in the mail and the person in charge decided not to honor the coupon he deny the coupon so my question is why sent coupons and not honor them read more

Honestly I don't understand why the employees here are extremely rude. Trash food and trash service. Soda was flat and they refused to give us a new drink. read more

I come here solely for the eggrolls and curly fries. They are excellent, always made to order fresh. The rest of the food I'm not a fan of. Service was friendly and the location well-maintained. read more

Jack in the Box - Burgers Near Me - Mission Viejo, California

See all

I don't know who was on drive taking orders at 1 pm on Saturday but that kid didn't know how to do a simple job. I have worked in fast food and also drive through so it doesn't take that long to take an order. He also was rushing us when we said we were going to order more things and was repeating the wrong stuff back to us. Usually this location is fine but whoever is taking orders needs to get a new job or management needs to do something. We went inside and the manager tried to argue with us about this terrible customer service. If you don't know how to run a store then get a new job. read more

Do not go through the drive through window. It's very slow and people are always taking long to answer so you could order. The food is good, but I would go to a different location. This is the second time I get the wrong order. It doesn't make sense. If they're gonna take their time they should be able to get it right. The place looks dirty from outside. And there's a man that works the afternoon shift that has an ugly attitude all the time. Im gonna have to go to a different spot. read more

Excellent excellent Crispy chicken strips Cooked to perfection. Not greasy. Lean chicken breasts large strips. French fires were also not too salty and were fresh. Thumbs up for a delicious dinner. We had not ate since breakfast and this really hit the spot!! Manager was very friendly as well. read more

I love ordering on the app, and as many times that I've had, they never skip a beat. The food is fresh and hot and it's so hassle free. Plus I get points for free food and the 2 tacos for .99 cents. read more

Here at 2:22am after going to the 24hr Del Taco next door that's closed. Jack in the Box is OPEN and Karen at the drive thru was friendly and gave great service! Thank you JITB for saving the night with your 5.99 Double Cheeseburger special... by the way, last 2 times I was here you gave me a triple Cheeseburger not a dbl Thank you, you guys rock! read more

Jack in the Box - Jack at 2:22am and fries - Burgers Near Me - Mission Viejo, California

Burger combo off the 5. This is what you get when you have been flying all day and the wife is hungry, it is what it is. read more

Ordered 2 Jack wraps, more jalapeños than chicken. Does anybody care anymore? Please do better. read more

Jack in the Box - Ordered 2 Jack wraps, both had more jalapeños than chicken. Do better! - Burgers Near Me - Mission Viejo, California

Good service Good employees Manger very nice Nice and clean. Fast service. This place deserves a five star read more

Jack in the Box - Large ice coffee - Burgers Near Me - Mission Viejo, California

This Franchise is a complete joke. They charge $ 35 cents extra for every sauce pack for ketchup pack. They will only give you one sauce for your food. read more

Why is it, that every time I order my breakfast sandwhich, they assume I don't want cheese? I thought it was the manager at first, and stopped going to this location for about 6-8months. Came back this morning and a completely different guy repeated my order and added "no cheese" at the end. What the actual *%#@? I've been served my breakfast sandwhich without cheese on 2 separate occasions so far, so this question isn't just annoying, It's also a legit threat. Is the franchise owner lactose intolerant? Maybe an ex spouse is their cheese dealer? I don't know and I don't get it. I shouldn't have to clarify every single time that I want the #26 normal, exactly as specified on the menu, no modifications. read more

BEWARE of this place. Last minute stop and very regretful. Got my food left and once I opened up to eat I inspected it & saw this fuzzy thing hanging on the side. I opened it up and here it was laying on top of the chicken patty. Grossed out. I'm not sure it is but looked like some moldy fuzz so I took pictures of it and reported it. I didn't have time to go back and give it back to them. Lost my appetite anyways. Guess the location employees don't care to inspect that their product is at least eatable. Oh well. Will stay away from this location. read more

Jack in the Box - Burgers Near Me - Mission Viejo, California

See all

If I'm doing an app order I feel like there's zero excuse to mess it up. Yet when I got home I was missing three items. Now I remember why I don't usually go to this location even though it's closest to me. read more

If you are craving bold flavor burgers look no further! Jack In The Box is a fast food restaurant that opened in 1951 in San Diego, CA And its chain opened in 1951. The restaurant that I will be writing about is the one in Mission Viejo 28651 Marguerite ST next to Wells Fargo. Once you step in the jack in the box you will immediately get the smell of the fresh thick and juicy meat and the crispy golden crunchy french fries that melt on your tongue once you take your first bite. You will also see the workers with uniforms, hats, and name tags. In addition, you will also receive good service, fast parking, and kind people to talk to upon arriving. The typical customers that are there are all types of ages coming from kids to adults but mostly small families. The ambiance there is normally fast food restaurant seats, many seats, and a small slow-paced place. I am a reliable source to review this restaurant because I have eaten here since I was a little kid. You should try this restaurant because they always have your food on time and never mess up your meal. Although Jack In The Box has little decoration they have good space for a good amount of people. I Recommend you try the Jack in the Box in Mission Viejo because of the fresh preparation and the attention to quality. The food type that they serve at Jack in the Box is American food, more hamburgers, and fries. Some people chose this restaurant because they like the taste of freshly thick hamburgers and the crispy french fries and overall the quality of the food that they serve there. The food that makes the restaurant so known to many people is the jumbo jack that contains 100 percent beef lettuce, tomato,pickles , onions, ketchup, and mayo on a buttery bun for only 3.69$. Some other food items that make the restaurant known are the cluck sandwich which contains a spicy taste and a breaded filet topped with Jack's good sauce and pickles on a toasty bun for only 4.99$. And lastly, the ultimate cheeseburger that contains two types of cheese pickles, lettuce,tomato, guacamole, and more at the price of 7.49$. Jack In The Box has the juiciest type of food choices out there. Many people would choose Jack in The Box for the reason that it has its food items such as the jumbo jack, Cluck sandwich, and the ultimate cheeseburger, etc. In addition, Jack in the Box has a huge variety of food to choose from and contains fresh preparation and attention to quality. The reason why the food is so special at Jack in the Box is because they have bold flavors, a variety of options, quality of food, and the ingredients. You can also hear the people in the back biting into their crunchy french fries and into their juicy meaty bun and seeing smiles on their faces as soon as they try their first bite. My final detail about the place is that it has good service, it is a clean space and it is a nice spot to eat after a long day of hard work. As Jack in the Box says "We Don't make it til you order it " which all customers should appreciate . read more

I don't see what the hate about this place is all about. I've been coming here for years, and the food is always consistent and cheap. Yes, it's not 5 star restaurant food, but you're not paying even close to the price for that kind of meal either. It is one of the best Jack in the Box locations I've been to, and for the reason of fast speed in the drive through, cheap prices, and good food I will definitely be back read more

Employees should learn the menu better Awful drive thru experience with a female employe was rude and yelling, I was placing my order and she decided to ignore me I even honked to get her attention after all that she still didn't get my order what a dumb b this happened @ 11:02 hope the manager guides her about her costumer service because rudeness is uncalled for specially when ur just tryna get ur family food read more

This new girl with the white long nails needs to get out of the drive thru this will be the 2nd time she screwed my order up I said two teriyaki sauces right she said yes I get the my place of buisness open the bag there are two sweet abs sours and one teriyaki and no napkins she an idiots and should not be working there she doesn't have customer we skills read more

Just drove through. Again, something was missing, that I did pay for. I live too far to come back and get my items. I should know better. I will pass this one by next time. My boys got their food... but I'm hungry... read more

My guilty pleasure . Customer service is great. I sometimes have a hankering for their tacos. I know ‍ Sacrilegious! Nothing like actual Mexican street tacos! But sometimes a girl's just gotta have that american cheese with questionable taco flavored substance‍. I ask for no hot sauce. Trust me, these are no bueno when soggy. But these guys really make em crunchy and crispy! Nuggets are great! Crispy on the outside, steamy on the inside. Is this healthy white chicken meat like at the famous chicken sandwich place? Absolutely not! This is the 1990's nuggets ya grew up with on Kids Cuisine . This is the taste of the 90's latchkey kids, lol! And this place is always clean and helpful when I visit! read more

This is my favorite Jack in the Box. Employees are friendly and polite. Got order right every time. Place is clean, easy to get to and a lot of parking. The food is fresh and so tasty. Love just about everything but chicken strips or nuggets my fav. Only nugget my dog will eat. They are crispy and seasoned perfectly. They are hot and juicy. They are so tender. My friend always gets some type of burger and also is never disappointed. Love this place and HIGHLY RECCOMEND. Owner should be proud he has great employees. read more

Honestly, the best Sourdough Jack I've ever had. It was perfectly toasted and extremely well-made. It wasn't soggy or messy at all to eat. Combined with their yummy curly fries and a few tiny tacos, it was a great meal! My compliments to the chef! read more

This store is the absolute worst taking orders. They always get it incorrect. The lady is very rude and very hostile somehow. Not sure why this person is taking orders. I clearly order and they still get it wrong. 3 times now. COUNTRY Scramble plate. WTF!!!???!!! Not the big breakfast. I would find a Jack-in-the-Box with a person at the window dad wants to do her job properly and ensure the quality and service that you are coming to the store for. If I wanted to attitude and to be treated rudely and unprofessionally I would go to a place that I know loves to do that. I would tell everyone to bypass this Jack-in-the-Box and go to somewhere else where they will treat you with respect and courtesy. you will not get that here. Plus your order will be incorrect positively incorrect. read more

There's nothing quite like opening your first set of tacos and seeing only lettuce and nothing else, and then opening the next taco to find a long black hair tangled in it. They clearly don't care about food safety or quality at this location. Absolutely disgusting. read more

Do not come here I ordered the value chicken nuggets and 6 tacos ... Then I got food poisoning. I know it's them for sure. Only thing I ate all day. The food poisoning was so bad that I ended up being too dehydrated and ended to go to the emergency room because I couldn't even drink water. Avoid at all costs. Trust me, you're better off going to del taco next door. read more

Ordered 3 cheeseburgers, churros, and 4 tacos. No greeting before ordering dead silence, even after ordering, get to the window hand the lady money, she gives me a receipt and no change, before I can say anything she hands me the food. I didn't really care to speak up it was just 75 cents. Get home and they gave me 1 cheeseburger and 4 tacos, missing two burgers and the churros?? Like wtf. This is probably the easiest fast food place you can work at and your service is that horrible.. come on. Now 2 of my kids can't eat dinner after being at work all night. This is embarrassing. read more

This has to be the worse Jack In The Box location ever.... Although this review is based on my experience that happened a few months back i am just now catching up on my reviews on multiple places i have been to and have always took notes with my phone to ensure everything i'm saying is remembered and exact to ha the experience that was encountered during the time so my reviews would still be relevant .... 9/13/19 11:13pm we had went to drive thru and the lady asked if we were ready to order, as we started to order she interrupted us on order and she then asked if we can wait about 5 mins because the cook went on a 5 min break than we said can't we just order and wait and she than said "well she wasn't for sure if the cook was taking his 10 minute break or 30 minute break so she then asked if we can come back a little bit later" omg really? this has to be some kind of joke .... as we circled around the store we noticed that there was the drive thru lady was there as well as a manager which I don't understand why the manager isn't helping with the cooking if there was only one person in the kitchen and if he decided to take a break during a busy drive thru... go figure?!? so i had tried reaching out to the store manager to let them know of the incident and bad customer service we had endured, well that went just as bad as the customer service... I ended up getting the name of the store manager left a message with the assistant manger and no call back ever so i was very persistent on getting ahold of this store manager and finally after a little over a month i got ahold of the store manager i don't remember if it was Naially or Margarita but whichever she was letting me know how sorry she was and how that they have dealt with the issue it was because of a situation of the kitchen cool walking out and how they always had issues with that night shift team and that she would send me a couple of free meal certificates for all the trouble she then went ahead and went as far as giving me her cell phone number to text her my mailing address and sure enough we had never received anything at all i actually had contacted her directly to her cell number and i did speak with her and she said she was sorry that she had been so busy to get to it and to text her again and she will be sure to mail out those certificates and yet again she never followed through.... We had have this location another shot after a while even though we never received what was promised to us by the store manager personally do to their lack of unprofessional customer service and considering it's the only closet Jack In the Box we have they have always gave us issues with messing up our orders wrong drinks etc... I would never r commend this specific location to anyone and O really hope my review sheds some light on not only my experience but i'm sure others and theirs as we... Next best thing i would rather recommend their competitive Del Taco which is right next door so much less issues and problems... read more

I went to this location of yours : 28651 Marguerite Pkwy Mission Viejo, CA 92692 United States On 11/24/17 around 12:15-12:30pm I ordered #3 grilled sourdough combo and a double jack combo along with an order of jalapeños popper(7)... I paid with a $100 bill.... apparently with the change that was given to me I was given a $20 counterfeit. I didn't know until I went out with my wife and daughter and tried to pay for some food. I am beyond pissed for the embarrassment I went through. And when I tried to call Your location they just hung up on me(9:10pm) when I asked to see if I could get corporate # and or to speak with a manager. I would like someone to call me or to be provided with a phone # where I can get this issue solved. Because at this moment I feel like Jack in the Box stole $20 from me and caused me the biggest embarrassment. read more

In drive thru now. It's 5:08 on Friday evening, 2 cars ahead of me. Employee on the speaker asks for my order. As I'm saying my order she says "oh shit" into the mic. Extremely unprofessional and the last thing I want to hear after a long day at work. She follows that up with "oh, my bad"....what is this place coming to? read more

I ordered a Taco, curly fries and Oreo milkshake. I went through the drive thru and went I went to pay and they made me wait for 10 min then told me to pull over in the parking lot to get my food there. But the person behind me got their food right after they payed like normal. I then waited there for 2 min and got my food, the taco was ok and fries were good but my milkshake was watery and my whipped cream melted, they didn't even give me a straw. Never going back again. read more

Pulled up to the drive thru right after an employee blocked the entrance (a few mins early), which would've been fine by me, but he literally ran inside when he saw me. Kinda funny but I definitely wasn't the happiest camper. Been here before though and everything was great, just this one bad experience. read more

They say their open 24 hours, but on any given night they're randomly closed. Who knows, maybe it's in order to give employees mandatory breaks or just go home when it's slow? All I know is that as someone who works nights I can't count on them so I'm not going to bother anymore. So BEWARE if you're trying to go to this jack in the middle of the night because you're basically rolling the dice on whether they'll be open or not. read more